Top Customer Success Jobs

The Customer Success Manager will ensure client engagement and satisfaction by managing a high-volume portfolio, facilitating workshops, and driving strategic growth opportunities.

Lead global Customer Success for the Corporates and Consulting business, defining strategy, building high-performing managers and reps, driving adoption and renewals (with emphasis on GenAI), scaling digital success programs, creating playbooks and data-driven operations, and partnering cross-functionally to improve customer outcomes and retention.

The Customer Success Manager will drive account management and project execution, expand customer engagement, and ensure customer satisfaction while managing relationships and fostering partnerships.

Manage client accounts, ensure service delivery, maintain client relationships, assist in budget management, and track performance metrics while resolving account issues.

Manage a portfolio of law-firm and corporate legal clients to drive adoption, retention, and expansion of DeepJudge's AI-powered enterprise search. Lead onboarding, training, stakeholder and project coordination, business reviews, issue resolution, and surface client feedback to inform product. Promote ROI and upsell opportunities while ensuring high client satisfaction.

Co-lead Customer Success enablement across Scale, High-touch, and Enterprise. Build onboarding, training, playbooks, and coaching programs. Partner with CS leadership to set priorities, measure CSM performance, diagnose gaps, and drive programs end-to-end to improve retention, expansion, and customer health.

Manage a portfolio of post-sale advertiser accounts, owning campaign setup, PMP deal lifecycle, optimization, reporting, and client onboarding. Drive retention and upsells through strategic consulting, performance insights, and cross-functional collaboration with Sales, Ad Ops, and Supply teams.

Serve as primary post-sale contact to drive retention, adoption, and growth. Own renewals and ARR quota, forecast opportunities, run QBRs and success plans, monitor account health, expand product utilization, and collaborate with Support, Product, and Professional Services to ensure customer outcomes and feature adoption.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

Drive technical adoption and value realization for large enterprise customers by creating and executing Technical Adoption Plans (TAPs), leading enablement workshops, integrating AI analytics and telemetry, running complex labs, influencing executive decisions, collaborating with sales and product teams, and mentoring peers to improve adoption, renewals, and product improvements.

Own a portfolio of community bank and credit union clients, drive product adoption and renewals, lead executive business reviews and onsite engagements, identify upsell opportunities, triage escalations, and collaborate with Implementation, Product, and Support to maximize client value and retention.

Manage a scaled enterprise CSM portfolio (70-85 accounts, $3.5M ARR) to drive retention, adoption, expansion, and renewals. Operate in a GTM pod, run executive reviews, mitigate risk, use AI and automated plays to scale, and maintain strong account hygiene in Vitally.

Serve as primary operational contact for assigned clients, manage configurations and billing, optimize local/alternative payment methods, coordinate incident resolution, analyze transaction data and trends, lead QBRs with performance insights, advise on disputes/fraud/compliance, and act as a cross-functional bridge between clients and internal technical, risk, and commercial teams.

Lead and coach a team of Customer Success Managers for enterprise clients. Drive adoption, onboarding, retention, and process scalability. Partner cross-functionally with Product, Sales, Support, and RevOps to improve outcomes, implement repeatable approaches, and advocate for customers while building scalable operations and developing team capabilities.

Lead and coach a team of Customer Success Managers to drive adoption, retention, and long-term value for a large portfolio. Build repeatable playbooks, scalable processes, and operational rigor. Partner cross-functionally (Implementation, Support, Sales, Product) to ensure seamless lifecycle experiences, use data to inform decisions, and continuously improve team performance and customer outcomes.

Lead and scale the Customer Success organization to drive adoption, retention, renewals, and expansion of a data intelligence platform. Build executive relationships, define success metrics and processes, influence product roadmap, run business reviews, mitigate customer risk, and partner with Sales, Product, Engineering, Services, and Support to deliver measurable customer value.

Senior leader accountable for success, retention, expansion, and executive alignment of strategic healthcare clients. Owns multi-product engagements across risk adjustment, quality, analytics, and clinical programs; leads client success teams, drives measurable outcomes, influences product strategy, and ensures value realization and growth with C-suite engagement.

Manage a portfolio of high-value B2B SaaS clients to drive adoption, retention, and account growth. Lead QBRs, monitor customer health, partner with onboarding, AM and technical teams to deliver value, surface customer feedback to Product, and support renewals and expansion.

Manage a large portfolio of commercial and mid-market customers to drive adoption, value realization, retention, and expansion through one-to-one, one-to-many, and digital engagement. Build trusted advisor relationships, conduct success reviews, develop success plans, lead escalations, host virtual office hours and webinars, create scalable enablement content, and partner cross-functionally to improve onboarding and self-service resources.

Own and grow relationships with enterprise agency clients, drive product adoption and outcomes, create success plans, surface insights from usage data, forecast and mitigate risk, support onboarding and custom projects, and act as the customer advocate across internal teams.

Lead and develop a Client Success team, manage a portfolio of client accounts, ensure retention and expansion through proactive relationship management, operationalize standardized CSM processes, monitor KPIs and client health, and collaborate cross-functionally to optimize service delivery and drive growth.

Manage post-sale success and retention of enterprise customers, ensuring measurable ROI from the software. Collaborate with various teams to address customer needs and drive expansions.

This entry-level Customer Success Associate role involves onboarding, customer lifecycle management, advocacy, account management, and business development in a fintech startup environment.

Provide high-touch support to top Second Life customers via phone, chat, ticketing and in-world channels. Diagnose region and account issues using backend tools, drive customer engagement and adoption, run virtual whiteboarding sessions, use AI assistive tools, maintain high satisfaction, handle 50+ interactions daily, and collaborate cross-functionally while working non-traditional hours as needed.

The Customer Success Manager will manage customer relationships, optimize workflows with CRM tools, and support marketing efforts through creative design and exceptional service.