Top Customer Success Jobs

As a Client Success Manager, you will ensure client satisfaction, build relationships, manage communications, and oversee service delivery while collaborating with teams to enhance client experiences and address challenges.

Provide onboarding, ongoing support, and renewals for assigned growers and territories. Maintain CRM, coordinate with Territory Managers and internal teams, run pre- and post-sales tasks, document feedback, attend events, and drive customer adoption of Semios tools both virtually and in person.

Serve as the single point of accountability for Signature Success Plan customers, driving adoption of Salesforce and Tableau, delivering strategic advisory, tracking usage metrics, conducting enablement and quarterly reviews, managing technical health and incidents, leveraging AI agents and prompt-engineering basics, escalating complex issues, and aligning deliverables to ensure renewal and expansion.

Lead enterprise and strategic customer success initiatives across the post-sale lifecycle. Manage onboarding, implementation, adoption, quarterly business reviews, retention, renewals, and account expansion. Build trusted customer relationships, identify growth opportunities, triage technical issues, and represent customer feedback internally. Collaborate cross-functionally with sales, product, and engineering while helping build Inscribe’s customer success function and reporting customer health and performance metrics.

Supports and implements Finario’s SaaS platform for customers by resolving functional and technical issues, configuring applications, developing training materials, educating users, driving adoption, and managing customer relationships. The role requires advising customers on capital planning and investment best practices while collaborating with product, sales, engineering, and partner teams.

Support and implement the Finario SaaS platform for customers, resolve functional and technical issues, configure onboarding requirements, develop training materials, educate users, drive adoption, and manage client relationships. The role also involves advising customers on capital investment best practices, BI reporting, API connectivity, and effective platform use.

Coordinates customer orders and service requests from pre-sale through post-sale delivery. Maintains accurate CRM and manufacturer portal records, tracks shipments and work status, communicates updates, supports onboarding, escalates issues, and coordinates cross-functional resolution. Performs portal audits, data cleanup, reporting, process documentation, simple quoting, and sales support activities while ensuring accurate order administration and a consistent customer experience.

Manage enterprise customer accounts from onboarding through organization-wide adoption. Lead integrations, training, stakeholder relationships, support, retention, expansion opportunities, and customer advocacy. Partner with Product, Engineering, Sales, and Marketing to improve customer outcomes and platform adoption. The role requires experience supporting technical users, managing enterprise accounts, running complex onboarding programs, identifying commercial opportunities, and traveling to meet customers when appropriate.

Owns relationships, governance, service delivery, escalations, SLAs, ticket quality, enhancements, commercial performance, onboarding, reporting, and renewals for approximately 10 Oracle managed-services clients. Provides hands-on Oracle EPM or ERP expertise, coordinates cross-functional delivery teams, manages vendors and Oracle Support, leads executive reviews, and drives continuous service improvement. This is a fully remote role serving clients in the U.S. or Canada.

Serve as a strategic partner to CPG clients, managing integrated media and incentive activations from planning through optimization and reporting. Develop data-driven activation strategies, lead client communications, monitor campaign performance, resolve issues, and identify cross-sell and up-sell opportunities. Collaborate with sales, account management, media, insights, and campaign operations teams to deliver accurate, timely campaign execution and commercial growth.

Manage a portfolio of B2B SaaS customer accounts, serving as the primary contact and driving engagement, training, adoption, retention, and expansion. Monitor customer health and Net Promoter Scores, document activities in Salesforce, provide webinars and check-ins, and identify growth opportunities. Collaborate with Product, Implementation, Sales, and Marketing teams to deliver a seamless customer experience while managing multiple priorities.

Manage post-sale relationships for an assigned enterprise customer base, focusing on onboarding, enablement, adoption, renewals, retention, upselling, and cross-selling. Partner with sales, solutions architecture, marketing, finance, and operations teams to resolve issues, identify growth opportunities, communicate product value, and maintain customer and pipeline records in Salesforce. Act as a trusted advisor and advocate while analyzing customer feedback and improving the overall service experience.

Support Gartner clients by onboarding them, understanding business priorities, demonstrating service value, driving product engagement, and improving satisfaction, retention, and growth. The role partners with decision-makers and internal stakeholders to deliver effective solutions, manage accounts, connect clients with experts, and maximize the value of Gartner memberships.

Owns the full client relationship lifecycle for a strategically significant technology account. Responsibilities include coordinating service delivery, projects, finance, procurement, proposals, executive reviews, risk tracking, incident communications, technology roadmaps, and account growth. The role requires proactive stakeholder management, project oversight, executive communication, and sufficient technical knowledge to align managed services with client business goals.

The Customer Success Manager will drive AI adoption across industries, partnering with complex customers to optimize the use of Anthropic's technology, guide product integration, and enhance customer relationships for maximum business impact.

Leads Abnormal AI’s Enterprise Customer Success organization across the Americas, managing Directors, Managers, and Customer Success Managers. Responsibilities include developing customer success strategy, driving retention, adoption, expansion, and value realization for enterprise customers, strengthening executive relationships, overseeing escalations, improving customer health forecasting, and partnering with Sales, Renewals, Support, Product, and Engineering. The role also coaches leaders, scales processes, represents customer needs, and requires up to 25% travel.

Manage a high-volume book (~150+ SMB accounts), drive adoption and renewals of Hinge Health MSK programs, provide data-driven reporting and recommendations, coordinate escalations with internal teams, and identify expansion opportunities to maximize client retention and satisfaction.

Serve as primary benefits contact for clients, manage renewals, enrollments, employee inquiries, and benefits implementations; host info sessions, troubleshoot carrier issues, maintain documentation, meet SLAs, and collaborate cross-functionally to ensure smooth go-lives.

Own end-to-end deployment, onboarding, adoption, support, and ongoing relationships for Voop’s US care-provider customers. Lead training, troubleshooting, escalations, customer check-ins, and cross-functional coordination with sales, product, and engineering. Build scalable US customer success processes, playbooks, and tooling while capturing customer feedback and identifying expansion opportunities. The role is based on the US East Coast and may grow into leading the US customer success team.

Own end-to-end customer onboarding, including identity and security integrations. Drive adoption, retention, renewals, and account expansion while monitoring customer health. Lead executive business reviews and debriefs, troubleshoot API and identity-provider integrations, coordinate with engineering, maintain CRM accuracy, and relay customer feedback to product. The role requires strong technical fluency, communication skills, and experience managing B2B customer relationships.

Manage customer success for Autodesk construction customers by onboarding accounts, driving Autodesk Construction Cloud adoption, achieving business outcomes, reducing churn, supporting renewals, and identifying expansion opportunities. Build trusted customer relationships through check-ins, business reviews, webinars, and mentoring. Collaborate with sales and internal teams, develop customer success plans, track account health, advocate for customer needs, and promote construction industry solutions.

Manages post-sale customer accounts, driving adoption, retention, renewals, expansion, and value realization. Develops success plans, monitors customer health metrics, conducts business reviews, resolves challenges cross-functionally, and advocates for customer needs. Uses CRM and customer success platforms to analyze usage data, identify risks and growth opportunities, and provide actionable recommendations to stakeholders.

Own a portfolio of strategic enterprise customers, driving adoption, value realization, renewal readiness, growth, and recovery plans. Serve as a technical and strategic advisor on Salesforce DevOps, CI/CD, source control, testing, release management, security, and governance. Lead discovery, success planning, technical milestones, stakeholder coordination, risk management, and executive engagement while translating technical improvements into measurable business outcomes.

Manages customer success for assigned e-commerce fulfillment accounts, serving as the liaison between clients and Ryder operations. Responsibilities include monitoring KPIs and SLAs, preparing BI reports, resolving customer issues, coordinating application enhancements, overseeing functionality testing and implementation, and organizing quarterly business reviews. The role requires strong client communication, analytical, organizational, and problem-solving skills, along with e-commerce experience and 20–30% travel.

Own post-sale relationships for a portfolio of B2B SaaS accounts from onboarding through renewal and expansion. Develop tailored adoption plans, monitor usage and support patterns, identify renewal risks, and lead customer conversations. Partner with sales on handoffs and collaborate with support and product to resolve issues. Support technically sophisticated customers running self-hosted or open-source Plane deployments, including those in regulated and enterprise environments.