Top Customer Success Jobs

Lead Customer Success analytics and systems to proactively drive GRR, NRR, renewals, NPS, and adoption. Build predictive models and the CS data stack (Gainsight, Salesforce, Power BI), create executive dashboards and decision-ready narratives, enable AI/automation, partner cross-functionally on forecasting and revenue alignment, and build a small team of analysts to convert insights into prioritized actions.

Own a portfolio of enterprise customers to drive adoption, retention, and expansion. Define and execute success plans, lead executive engagements, coordinate cross-functionally, and generate measurable ROI and customer advocates while meeting GRR and NRR targets.

Lead end-to-end customer operations and strategic account management, drive product testing/QA, streamline production and operational processes, create customer-facing content (case studies, testimonials), manage contracts/billing/orders/repairs, and advocate for customers and market adoption while partnering closely with the CEO to scale Stel Life's healthtech offerings.

Manage a portfolio of commodity trading clients in Houston, owning onboarding, training, adoption, retention and growth. Build client relationships, identify upsell opportunities with Sales, relay product feedback to Product, and improve Customer Success processes and tools.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

As a Customer Success Manager, you will lead onboarding, guide technical implementation, maintain conversion rates, and enhance customer engagement and revenue growth.

Manage a portfolio of North American eCommerce clients to drive retention, revenue growth and satisfaction. Build C-level relationships, analyze performance data, recommend strategies, run business reviews, and coordinate cross-functional product and execution improvements.

Manage a portfolio of complex enterprise customers to drive adoption, demonstrate value, ensure renewal readiness, and identify expansion opportunities. Lead executive engagement, success planning, cross-functional coordination, and operational account discipline while acting as a strategic advisor.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

As Senior Enterprise Account Lead, you will manage a portfolio of enterprise customers, ensuring adoption, renewals, and expansions through relationship building and value articulation.

The Customer Success Manager at SS&C will build relationships, manage renewals, support customers, and develop success strategies.

As a Customer Success Manager, you will manage customer relationships, drive satisfaction and retention, and build internal processes for scaling success within healthcare.

Own sponsor relationships end-to-end, translate Folia research into commercially usable deliverables, present client-facing results, partner with research and commercial teams, and drive renewals and account expansion while ensuring scientific credibility across multiple sponsor programs.

Lead and scale the client success organization across regions or product lines. Define strategy, KPIs, governance, and budgets; drive technology adoption and process transformation; influence executives and product/pricing; manage performance, training, and compliance to ensure client retention, growth, and operational excellence.

As Founding Customer Success Manager, you'll establish customer success processes and handle high-value customer relationships for retention and expansion.

Manage a portfolio of enterprise customers to ensure adoption, retention, and expansion. Build executive relationships, conduct business reviews, troubleshoot escalations, track performance metrics, influence product strategy, mentor junior CSMs, and support cross-functional initiatives to drive customer value and reduce churn.

The Senior Customer Success Manager will drive measurable customer outcomes, scale success through AI and automation, and own the full customer lifecycle, while building processes and frameworks for the Customer Success team.

The Enterprise Customer Success Manager at Overstory manages strategic accounts, drives organizational change, ensures product adoption, and identifies expansion opportunities in California's utility sector.

As a Customer Success Manager, you will lead initiatives to enhance customer outcomes, manage accounts, and collaborate with engineers to optimize our SaaS platform.

Serve as trusted advisor to enterprise clients, drive adoption and renewal strategies, lead executive business reviews, identify expansion opportunities, translate customer needs to product and support teams, and coordinate cross-functional efforts to ensure value realization and account growth.

In this leadership role, you will oversee customer success, retention, and support strategies for enterprise SaaS clients, ensuring product adoption and long-term customer advocacy while leveraging AI tools for efficiency and innovation.

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

The Customer Success Manager is responsible for technical account management, customer onboarding, training, and ensuring successful software deployments for WinCan's customers.

Lead and scale the Client & Research Success team to ensure client satisfaction, retention, and expansion. Own client relationships, enforce research methodology and QA standards, build operational playbooks, tooling, and reporting, and represent client health cross-functionally. Coach the team on commercially-minded client management and translate research methodology into actionable product and client guidance.