Software Onboarding Specialist (Remote, USA)

How you'll create impact:

• Become a subject matter expert on the Okendo platform and solutions.
• Take ownership of new customers and manage their successful onboarding of the Okendo Platform.
• Build strong relationships with our customers to understand the goals of their business.
• Act as a project manager to ensure timelines are met and customers are onboarded according to established KPIs.
• Serve as the main point of contact throughout onboarding and also liaison between the customer and the rest of the Okendo team.
• Empower customers to connect their goals and challenges with the solution in Okendo.
• Lead consultations, and one-on-one demos to educate customers on the product features.
• Build, own, and execute customer onboarding plans.

What we need from you:

• Strong customer-facing and presentation skills with the ability to establish trust and credibility
• Ability to work in a high volume environment
• Positive attitude, empathy, and high energy
• Ability to think through problems and prioritize tasks based on their relative importance.
• Impeccable communication, both written and verbal, and presentation.
• A high degree of commitment and resilience as you work to enable the best outcomes for your customer.
• At least 1-year of experience working in a SaaS company in a customer-facing role.
• Bonus: Familiarity with Shopify, Klaviyo, Google Shopping

1-Month Success

• Learn about the eCommerce industry and familiarize yourself with the amazing brands that Okendo partners with.
• You are certified as an Okendo Product Expert.
• You’ve completed our onboarding program and are on your way to servicing our customers!

6-Month Success

• You have successfully supported and launched dozens of our customers onto the Okendo platform.
• You have been developing the knowledge and skills to handle our most challenging and exciting customers.
• You have been leading and assisting with process materials.

1-Year Success

• You continue to support and launch our customers onto the Okendo platform.
• You continue to skill up on all product features and always educate yourself on what’s new.
• You act as a subject matter expert and resource for our customers and internal teams at Okendo.
• You are working closely with our marketing team to find customer advocates for the development of case studies and other various marketing materials.
• You demonstrate that you have the ability to lead by example and are on your way to achieving your career goals!

Workplace Benefits:

• Highly competitive compensation package.
• 100% coverage of employee health insurance.
• Comprehensive dental, life, disability and vision coverage.
• Generous PTO and vacation policy.
• Join an experienced, talented, and highly motivated team.
• Exposure to the biggest and best eCommerce brands globally.
• Work remotely in the USA or from our Miami office.