Top Customer Success Jobs

Manage strategic enterprise customer accounts, serving as a trusted advisor to executive stakeholders. Drive adoption, retention, satisfaction, renewals, expansion, and customer value through success strategies and business reviews. Oversee onboarding, issue resolution, escalations, change management, and account support while coordinating cross-functional teams. Gather customer feedback, advocate for improvements, and use AI, automation, and analytics to improve engagement and operational efficiency. Travel up to 20% for customer meetings and industry events.

Manage seller relationships, conduct onboarding and advanced training, support product adoption, prevent churn, identify expansion opportunities, resolve escalated issues, and monitor account health using CRM tools and analytics. Collaborate with Sales, Marketing, Product, and Engineering while contributing to process improvements and mentoring junior team members.

Own technical success for strategic FOSSA customers, leading complex integrations, OSS compliance and vulnerability audit engagements, including M&A activities. Advise stakeholders, deploy FOSSA across varied build environments, support CI/CD integrations, develop technical champions, document rollouts, troubleshoot defects, and coordinate escalations with internal teams. Travel up to 20% may be required.

Lead Nory’s US customer success function, owning retention, adoption, expansion, and strategic customer relationships. Build an AI-native CS operating model using automation, health scoring, churn prediction, and data-driven playbooks. Recruit, coach, and develop the team; establish scalable processes and SOPs; drive adoption of Nory’s AI product; and collaborate with Sales, Product, Onboarding, and Support to improve the customer lifecycle.

Develop and manage B2B customer relationships to drive product adoption, retention, expansion, and renewals. Onboard clients, understand their workflows and technology stacks, define success metrics, recommend data and product use cases, and provide strategic marketing and sales guidance. Create client presentations and communications, coordinate issue resolution with internal teams, identify upsell opportunities, and advise stakeholders on achieving business KPIs.

Manage strategic customer success for large law firm accounts, driving adoption, workflow transformation, retention, usage growth, and measurable value. Build trusted advisor relationships, create success plans, support change management, analyze customer health and usage data, and partner with Sales, Product, Marketing, and Enablement on renewals and expansion. Guide firms in adopting legal research, drafting, analytics, and AI-powered workflow solutions.

Manage large law firm accounts as a strategic customer success lead. Drive adoption, workflow transformation, retention, and growth for legal research, drafting, analytics, and AI solutions. Build trusted stakeholder relationships, create success plans, lead change management, use customer health and usage data to guide strategy, support renewals and expansion, and provide customer insights to internal teams.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.

Own the post-implementation lifecycle for B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build relationships with laboratory, quality, IT, and executive stakeholders; develop success plans; monitor usage and health metrics; guide LIMS configurations and integrations; lead enablement and renewal conversations; and collaborate with internal teams to resolve issues and improve products and processes.

Own client onboarding, system conversions, data migrations, and project governance for complex financial technology implementations. Manage ongoing client relationships, monitor satisfaction and retention, handle escalations, translate business needs for product and development teams, and deliver tailored product demonstrations and user training.

Manage a portfolio of hotel properties as a performance and profit advisor. Build relationships with general managers and property leaders, analyze IN-Gauge data, drive platform adoption, lead business reviews, identify churn risks, support retention, and recommend actions to improve frontline execution, incremental revenue, and customer results. The role requires hospitality expertise, consultative communication, stakeholder influence, customer relationship management, and travel of up to 20%.

Manage strategic enterprise accounts, improve net dollar retention, reduce churn, identify expansion opportunities, and guide customers in adopting Sigma’s analytics platform. Develop success plans, provide analytics and business intelligence expertise, deliver training and workshops, advocate for customer needs, and collaborate with product teams. The role requires SaaS or analytics experience, complex stakeholder management, SQL, ETL, production BI implementation, and startup experience.

Manage strategic enterprise customer accounts, improve net dollar retention, reduce churn, identify expansion opportunities, and guide customers in adopting Sigma’s analytics platform. Develop success plans, deliver training and educational programs, advocate for customer needs with product teams, and use analytics expertise to drive business outcomes. The role requires 7+ years in customer success, account management, or consultative SaaS, analytics, or business intelligence roles, with experience in enterprise environments and production BI implementations.

Manage high-value SaaS customer accounts, build relationships with decision-makers, and improve net dollar retention through adoption, upselling, cross-selling, and churn reduction. Use analytics and business intelligence expertise to guide customers, develop success plans, advocate for product improvements, and deliver training, webinars, and workshops. Partner with customers to align the platform with business goals and drive measurable value.

Own post-sale customer success, including onboarding, adoption, renewals, and account expansion. Help creative teams integrate Krea into daily workflows, communicate product updates, track customer usage, identify growth opportunities, and manage renewals. Partner with creative leads on webinars and workshops, relay customer feedback to product and marketing, and contribute to product adoption in an early-stage AI company.

Own a portfolio of enterprise customers as a trusted advisor, driving SaaS adoption, measurable business outcomes, customer health, satisfaction, and long-term retention. Develop success plans, engage senior stakeholders, identify risks and growth opportunities, and collaborate with Sales, Professional Services, Product, and Support. Represent customer feedback internally while building lasting customer advocacy.

Own post-sales success for technical customer accounts, building executive and engineering relationships, creating success plans, leading reviews, driving platform adoption, and identifying renewal and expansion opportunities. Advise customers on Kubernetes architectures, secure software delivery, CI/CD, GitOps, compliance, and deployment challenges while partnering with Engineering to resolve issues and improve time-to-value.

Manage and grow client relationships by proactively guiding adoption of services, monitoring satisfaction, coordinating internal teams, driving retention and expansion, delivering proposals/renewals, and escalating/resolving client issues. Advocate client needs and document best practices to support measurable outcomes.

Manage and grow B2B client relationships by understanding client goals, driving adoption and retention, coordinating internal teams, monitoring satisfaction, addressing risks, producing proposals/renewals, and advocating client needs to deliver measurable outcomes and long-term value.

Manage client relationships by scheduling meetings, responding to requests promptly, participating in calls and site visits, maintaining interaction notes, and generating reports and presentations.

Manage client relationships by scheduling meetings, responding to requests promptly, joining client calls and site visits, keeping interaction notes, and preparing reports and presentations to support client success.

Manage client relationships by scheduling meetings, addressing requests, attending calls and site visits, maintaining interaction notes, and producing reports and presentations to support client success.

Manage client relationships by scheduling meetings, responding to requests, joining calls and site visits, maintaining interaction notes, and producing reports and presentations to support client success.

Manage a book of 15–25 health system and provider accounts from onboarding through renewal. Drive adoption via tailored success plans and EHR-workflow training, protect and expand revenue through churn risk monitoring and upsell identification, advocate customer needs into the product roadmap, build relationships across clinical and IT stakeholders, and report ROI through quarterly business reviews tied to utilization, outcomes, and cost metrics.

Provide responsive, high-quality customer support across email, phone, chat, and social platforms; troubleshoot orders and technical issues for e-commerce and digital subscriptions; escalate complex cases; maintain accurate records; contribute to support documentation; collaborate with engineering, product, and sales; identify trends to improve customer experience.