Top Customer Success Jobs

Manage a large portfolio of accounts to enhance customer success using data-driven strategies and automation. Focus on engagement and retention by executing playbooks, monitoring account health, and coordinating feedback with internal teams.

Own strategic technical customer relationships, lead complex deployments and cross-functional initiatives, drive adoption, retention, renewals, and expansion, and coordinate technical and business stakeholders. Identify risks, resolve blockers, create execution plans, and communicate with engineers, executives, and internal teams. The role requires strong program management, commercial judgment, customer relationship skills, and technical fluency in cloud infrastructure and modern software development environments.

Own the technical health of customer accounts using ShipHawk’s WMS and TMS platforms. Advise customers on configuration, workflows, integrations, troubleshooting, optimization, adoption, and technical enablement. Diagnose complex issues through root-cause analysis, manage escalations, document solutions, identify churn risks, and collaborate with Customer Success, Account Management, Product, Engineering, and Support teams to improve customer outcomes and platform usage.

Own a portfolio of B2B customers across onboarding, adoption, engagement, renewals, and expansion. Build trusted relationships with technical and executive stakeholders, monitor customer health, identify risks and opportunities, and translate feedback into product and sales insights. Partner with leadership to create scalable customer-success playbooks, processes, and operating rhythms while developing customer advocacy and expansion opportunities in an early-stage environment.

Own the systems, reporting, dashboards, processes, and resource infrastructure supporting Noma’s post-sales organization. Build standardized decks and playbooks, automate task tracking, QBR preparation, and renewals, maintain centralized content resources, and support renewal reporting. Partner with TAMs, support, and leadership to identify operational gaps, prioritize improvements, and coordinate technical builds. The role requires autonomy, systems thinking, and experience supporting customer success or revenue operations in a fast-paced SaaS environment.

Own strategic customer relationships across complex healthcare and government accounts. Develop success plans, drive product adoption and measurable outcomes, manage account health, renewals, retention, and expansion opportunities. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives while mitigating risks and advocating for customer needs. Use customer and platform data to generate insights, improve workflows, and strengthen customer value. Serve as a resource to peers and promote best practices.

Build strategic relationships with wind and solar asset owners, coordinate internal teams, execute customer contracts and proposals, conduct product demonstrations, identify upsell opportunities, maintain Salesforce records, deliver reports, and regularly support customers. The role includes up to 2% travel, occasional evening calls, and a monthly weekend emergency on-call rotation.

Own customer retention, adoption, satisfaction, renewals, and growth for QAD’s SaaS customers. Develop and maintain customer journey materials, track interactions in Salesforce, monitor customer changes and product utilization, and identify expansion opportunities. Partner with global sales executives on escalations, events, procurement, deal execution, and new leads. Build customer relationships, promote references, analyze data, and support cross-functional collaboration. The role is fully remote in the U.S. with occasional international travel.

Owns customer retention, adoption, satisfaction, renewals, and growth for QAD’s SaaS customers. Develops customer journey artifacts, tracks interactions in Salesforce, monitors account changes and product utilization, and drives customers toward referenceability. Partners with global sales executives on escalations, opportunities, procurement, and deal execution. The role requires analytical decision-making, cross-functional collaboration, client relationship management, and occasional international travel.

Manage a portfolio of hospitality and wellness partners from launch through renewal. Drive utilization, retention, revenue expansion, and member satisfaction through programming, staff enablement, business reviews, performance analysis, and proactive account health management. Coordinate with Sales, Operations, Product, Marketing, and Field teams to resolve issues, relay feedback, identify expansion opportunities, and build executive-level partner relationships.

Supports robotics customers with LiDAR sensor onboarding, network configuration, SDK/API setup, technical triage, diagnostics, and troubleshooting across hardware, firmware, networking, Linux, and Windows environments. Reviews logs and network captures, documents bugs in Jira, replicates issues, guides customers on best practices, contributes to knowledge-base materials, and provides email, video, and phone support while escalating complex cases to senior engineers.

Build and manage positive B2B client relationships, improve satisfaction, support operational governance, monitor engagements and service issues in Salesforce, coordinate renewals and statements of work, and identify upsell opportunities. Conduct client meetings, provide reporting, communicate technology and roadmap updates, coordinate with sales, marketing, and operations teams, and ensure client needs and deliverables are addressed.

Support onboarding, customer inquiries, renewals, upselling, training, and relationship management for large law firm clients. Monitor engagement data, document interactions in CRM, coordinate implementation schedules and budgets, resolve issues, and collaborate internally to implement feedback and improve products and services.

Build Lumana’s U.S. enterprise Customer Success function from the ground up while managing strategic accounts. Lead technical onboarding, product adoption, customer health monitoring, QBRs, value realization, churn mitigation, renewals, and expansion readiness. Establish scalable processes, playbooks, operating rhythms, and customer programs while coordinating closely with Solutions Engineering, Support, Operations, and Sales to deliver measurable customer outcomes.

Lead Customer Success Operations to improve CS productivity and efficiency. Own metric definitions (NRR, GRR, renewal, usage KPIs), operationalize programs, support CS tooling and workflows (Salesforce, Gainsight, Clari, Gong, Tableau), build playbooks and reporting, resolve escalations, and partner cross-functionally to drive adoption, retention, and growth.

Lead Customer Success Operations roadmap execution, scale processes and tools, own CS metrics strategy and reporting, manage a Senior Analyst, act as senior escalation for operational issues, partner cross-functionally (Product, Sales, Finance, BI), and operationalize scalable playbooks and governance for CS programs and QBRs.

Support Customer Success Operations by building and maintaining CS metrics and reporting (NRR, GRR, renewal, usage KPIs), partnering cross-functionally on complex deployments, and executing strategic CS programs. Serve as a go-to resource for account-level context, QA reporting, and initiatives like CS platform and usage-based pricing. Influence stakeholders, manage multiple priorities, and translate data into actionable insights for CS leadership.

Manage customer relationships and drive adoption, retention, and expansion for Zenoti’s SaaS platform. Serve as a product expert, solve customer challenges, use data to guide strategy, influence executives, and collaborate cross-functionally with sales, marketing, product, and support teams. Manage multiple accounts while communicating complex topics clearly and prioritizing customer needs.

Manage a portfolio of high-value enterprise customers by driving platform adoption, retention, renewals, expansion, and customer satisfaction. Build relationships with executives and franchise owners, lead workshops and business reviews, analyze customer health metrics, resolve issues proactively, and provide product and business insights. Collaborate cross-functionally with sales, marketing, product, support, engineering, and operations teams while managing complex multi-divisional and global accounts.

Manage a portfolio of high-ARR enterprise customers to drive adoption, retention, and expansion. Deliver executive workshops, business reviews, data-driven insights, and solution recommendations. Collaborate cross-functionally to resolve technical issues, influence stakeholders, and proactively mitigate churn while identifying upsell opportunities.

Lead the post-sales lifecycle for enterprise healthcare customers deploying Ellipsis Health’s conversational AI care manager. Own implementation delivery, adoption, retention, expansion, lifecycle operations, sales-to-delivery alignment, product feedback, and customer success playbook development. Partner cross-functionally with Commercial, Product, Engineering, and Operations to deliver measurable clinical and operational value, establish predictable deployment processes, and scale customer success operations.

Manage a portfolio of SaaS customers throughout onboarding, adoption, value realization, renewals, and expansion. Own renewal forecasting, customer health metrics, executive business reviews, and adoption programs. Serve as a strategic advisor, identify workflow improvements, support change management, and partner with Sales on upsell opportunities. Maintain customer satisfaction and retention while managing multiple projects and presenting solutions to enterprise stakeholders.

Build and scale AI-enabled Customer Success workflows and automations across lifecycle, health, renewal, and engagement. Prototype tools, connect data systems, establish prompt/QA processes, gather CSM feedback, and measure impact to improve productivity and consistency.

Serve as the primary customer advocate for the RigCLOUD platform, driving adoption, onboarding, training, retention, and expansion. Proactively resolve complex issues, analyze usage, document feedback, produce value reports, and collaborate with support, sales, operations, and development to optimize customer outcomes in oil & gas environments.

Support Gartner clients in maximizing the value of their subscriptions. Responsibilities include onboarding, introducing services, understanding client priorities, coordinating internal resources, driving engagement and retention, managing accounts, and connecting clients with Gartner experts. The role serves professionals from multiple business functions, including IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales, while using insights and metrics to improve client satisfaction and growth.