Top Customer Success Jobs

Lead onboarding and ongoing account management for a portfolio of merchant clients, driving performance, satisfaction, and growth. Act as primary client liaison, coordinate cross-functional teams, analyze performance data, present business reviews, ensure contractual and compliance obligations, resolve operational issues, and deliver strategic improvements.

Manage post-sales relationships for a portfolio of enterprise customers to drive adoption, value realization, renewals, and expansion. Lead onboarding, design tailored success plans, mitigate risk, partner cross-functionally, and translate customer insights into product feedback.

The role involves interacting with customers for inquiries, processing new business applications, managing after-sales services, handling payments, and providing office administration support as part of customer success operations.

Lead a regional portfolio and a team of Directors/senior CSEs to drive net revenue retention and expansion. Act as executive client contact for health systems, oversee enterprise implementations, change management and adoption, build scalable CS playbooks and processes, collaborate with Product/Engineering/Sales, represent the company externally, and support hiring and team development. Onsite in Duarte, CA with occasional travel to Palo Alto.

Serve as an on-site, embedded customer success lead at a health system, driving post-sale implementation, configuration, training, adoption, and measurable clinical and operational outcomes. Build relationships across clinical, operational, and IT teams, manage day-to-day client execution, track success metrics, and collaborate with product, sales, and engineering to improve the solution and scale deployments.

Lead statewide onboarding and adoption for Atlas among union and enterprise clients in New Jersey. Drive high-velocity, in-person activation events, recruit peer champions, manage key accounts and outreach events, gather customer feedback for product improvements, and present adoption metrics to executives to ensure retention and renewals.

Own end-to-end onboarding and activation for new B2B SaaS customers, driving time-to-first-purchase and GMV within 60–90 days by project-managing implementations, removing friction, collaborating cross-functionally, building scalable playbooks, and measuring activation metrics.

Lead the creation and operation of a Customer Success function to drive onboarding, adoption, retention, and expansion. Build playbooks, instrument CS metrics (TTV, NRR, health score, churn), manage tiered engagement models, present business reviews to executives, maintain knowledge resources, and coordinate with Product, Support, and Sales to reduce churn and grow customer revenue.

The Director of Customer Success will lead the customer success team, ensuring customers derive maximum value from an AI-powered code review platform, overseeing the customer journey, and developing strategies for renewals and expansion.

Own the full customer journey for enterprise accounts: drive adoption, renewals, and expansion; build CxO-level relationships; become a product expert; educate customers; advocate internally; present periodic reviews and solve customer challenges to maximize value.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

The Customer Success Manager will build B2B relationships with SMB clients, drive user engagement, manage onboarding and training, and collaborate with internal teams to enhance customer satisfaction.

Manage a book of enterprise and high-potential SaaS accounts end-to-end: run high-touch onboarding, drive adoption, own renewals and expansion, lead AI integration/setup, design workflows and change management, and shape CS playbooks while collaborating with Sales and Product.

As a Customer Success Manager, you will manage relationships with customers, implement plans to achieve goals, and track success metrics, ensuring satisfaction and growth opportunities.

The Customer Success Specialist supports campaign lifecycle, collaborates with teams for execution, and enhances client relationships while contributing insights for strategy and growth.

The role requires a proactive Client Success & Underwriting Specialist to support clients during the underwriting process, ensuring clear communication, managing information submissions, and enhancing client experiences while coordinating with insurance carriers and coaches.

The Senior Tech Customer Success Analyst ensures customer satisfaction by analyzing needs, supporting technology solutions, and driving operational excellence across multiple business units.

The Senior Customer Success Manager at Allego drives customer adoption and usage of the Allego platform, ensuring satisfaction and promoting expansion through strong relationship management and project oversight.

The Customer Success Coordinator will assist in post-implementation support, provide customer service, manage interactions, and contribute to user engagement initiatives.

Lead the Customer Service team to deliver a white-glove post-purchase experience across DTC and B2B. Build SOPs and phone/email/chat workflows in Gorgias, optimize HubSpot and Shopify integrations, run cohort-based retention and win-back campaigns, manage Okendo and Rivo loyalty/review systems, analyze customer behavior to improve retention, CSAT, and LTV, and partner cross-functionally to drive product and CX improvements.

Manage day-to-day client relationships for Simulmedia's TV+ platform: understand client objectives, craft data-driven insights and demos, own account plans, drive renewals and growth, coordinate internal teams, and champion product initiatives to meet campaign goals.

Lead customer success for robotics deployments: manage onboarding, training, support, and program delivery. Build strategic customer relationships, analyze KPIs, recommend improvements, drive expansions, and coordinate cross-functional teams to ensure successful deployments and retention.

The Client Success Manager oversees client onboarding, manages multiple projects, collaborates with internal teams and clients, and drives client satisfaction and retention efforts throughout the engagement lifecycle.

Manage and oversee client onboarding, serving as an advisor while ensuring implementation aligns with client expectations and campaign strategies. Lead client meetings, track project progress, and optimize client experiences through collaborative efforts and communication. Focus on client satisfaction and retention.

Lead and develop the Customer Success team, manage post-sale customer lifecycle, drive retention and expansion, and advocate for customers internally.