Top Customer Success Jobs

Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).

The Customer Success Specialist guides families through the dementia care onboarding process, manages referrals, provides support, and communicates effectively with dyads to enhance their experience.

The Customer Success Engineer ensures customer satisfaction and adoption of the Selector platform through support, guidance, and collaboration with the customer's teams.

Manage customer onboarding, renewals, and expansion opportunities. Define success metrics, build processes, and enhance customer relationships in a B2B SaaS environment.

As a Customer Success Manager, you will lead customer onboarding, training, and support, aiming for high satisfaction and retention. Responsibilities include driving value, understanding client objectives, and collaborating with teams to enhance user adoption of the platform.

Serve as strategic partner for assigned customers to drive adoption, retention, and expansion of Zenoti's platform. Build relationships, become product SME, analyze customer data to solve problems, influence executives, coordinate cross-functional teams, and manage multiple accounts with strong prioritization and communication.

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Own a portfolio of enterprise clients to drive adoption, retention, renewals and expansion. Build executive relationships, deliver consultative recommendations, present metrics and business reviews, manage escalations, and collaborate cross-functionally to optimize member engagement and program outcomes in an AI-enabled digital health platform.

As a Customer Success Manager at Uniti, you'll manage customer relationships throughout onboarding, adoption, renewal, and lead expansion, ensuring operator success with AI agents.

Manage post‑sales relationships for sell‑side clients, drive onboarding, adoption, retention, and expansion. Act as product expert for AI integrations, monitor account health, mitigate churn, and relay structured client feedback to shape product roadmap while leading cross‑functional implementations.

Lead strategy, systems, and a team of 6-8 Scaled Customer Success Managers to drive self-serve onboarding, activation, retention, and expansion at scale. Build data-backed dashboards, run metric reviews, partner with Product and Growth, launch education and automation programs, improve efficiency via content and applied AI, and hire/coach team to meet activation, expansion, and CSAT targets.

Founding Client Success hire owning member engagement, retention, and outcomes. Build onboarding and engagement engines, capture defensible outcomes data, drive renewals and expansion, partner with Product and Operations, and create the CS playbook and team foundations.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Manage the full partner lifecycle with a focus on high-volume onboarding (40–50 accounts/month) and fast implementations. Map requirements, run projects, coordinate data migrations, and build partner profiles. Post-onboarding, run QBRs, drive SaaS adoption and monetization, reduce churn, and collaborate cross-functionally to improve partner retention and value.

Serve as primary business liaison for assigned MSP clients, manage SLAs and contracts, drive client retention and account growth, lead service reviews and strategic planning, coordinate escalations and service improvement, and promote technology adoption through cross-functional collaboration.

Lead a team of Customer Success Managers to drive retention, expansion, and lifecycle outcomes for mid-market and enterprise accounts. Own segment strategy, refine playbooks, diagnose systemic issues, partner cross-functionally, and develop reps to operate with autonomy while maintaining high performance and predictable business results.

Manage a portfolio of small & medium hospitality customers post-sale to drive adoption, retention, renewals and expansion of Amadeus solutions. Serve as primary contact, analyze usage, recommend optimizations and revenue/marketing strategies, collaborate with Sales and Product, and deliver value-driven materials to achieve financial targets and customer outcomes.

Lead enterprise customer success across the Americas, build and scale teams and playbooks, own NRR, adoption, renewals and expansion, engage C-suite legal stakeholders, and translate customer insights into product and GTM improvements.

Serve as strategic partner to enterprise buyers, combining trusted-advisor relationship building, technical onboarding (SSO, integrations, automation), and value management. Translate use cases into platform configurations, run KPI discovery and ROI modeling, drive renewals and expansion, and use AI and analytics to surface adoption gaps and recommend workflow improvements.

Serve as primary post-sales advisor for mid-market fintech and financial institution accounts. Lead onboarding, out-of-the-box implementations, integrations, and training for 80–100 accounts. Drive product adoption, retention, renewals, and upsell opportunities; run business reviews, monitor usage/health metrics, and document customer feedback to optimize outcomes.

Own technical relationships for 25–40 mid-to-large customers, ensure retention and growth by troubleshooting issues, advising on configuration, managing escalations, handling commercial renewals, and feeding product feedback to internal teams.

Lead Bigabid's customer success efforts in Korea: onboard clients, manage and optimize programmatic ad campaigns, drive retention and upsell, provide reporting and advocacy, and inform product and sales strategy to grow APAC business.

Manage day-to-day relationships with corporate, law firm, and small business customers to deliver consultative service, resolve escalations, process orders, drive cross-sell opportunities, and use Salesforce and internal systems to ensure timely, accurate responses while developing subject-matter expertise.

Owner of enterprise customer technical and commercial health: debug integrations, trace API/webhook failures, build dashboards with SQL, lead QBRs and renewals, drive expansion and product adoption, create runbooks, and relay technical feedback to Product and Engineering.

As a Client Success Manager, you will ensure client satisfaction, build relationships, manage communications, and oversee service delivery while collaborating with teams to enhance client experiences and address challenges.