Top Customer Success Jobs

Manage strategic growth and retention of top-tier accounts by building relationships, guiding adoption, monitoring health signals, removing friction, executing sales methodologies, and surfacing customer feedback to cross-functional teams to drive retention and expansion.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

The Enterprise Customer Success Manager manages relationships with high-value customers, driving success through onboarding, adoption, and collaboration across teams to foster growth and retention.

Manage day-to-day relationships with corporate, law firm, and small business customers; deliver consultative service, resolve escalations, manage order lifecycle, drive cross-sell opportunities, and use Salesforce and internal systems to ensure timely, accurate customer responses while becoming a subject-matter expert.

Manage end-to-end onboarding and ongoing account support for commercial and industrial customers in demand-response energy programs. Serve as primary customer contact, coordinate cross-functional teams, drive timely market entry, maintain accurate records, and support sales to grow customer relationships and revenue.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

Manage a defined portfolio of clients to drive adoption, retention, and expansion of the InvoiceCloud platform. Build strategic relationships, identify upsell opportunities, troubleshoot integrations, use Salesforce and analytics to inform action plans, and execute scalable engagement cadences. Periodic onsite travel and cross-functional collaboration required to resolve issues and deliver measurable client outcomes.

Manage and grow a book of commercial accounts (agriculture and mapping verticals) by driving value realization, renewals, and expansions. Build success plans, deliver QBRs, coordinate cross-functional teams, and act as a strategic partner bridging technical geospatial workflows with commercial outcomes. Hybrid role based in San Francisco or Washington DC.

Drive customer adoption, satisfaction, retention, and ROI for Cyera’s data security platform. Serve as a technical advisor, lead onboarding, training, workshops, and executive meetings, troubleshoot issues, develop success plans, monitor customer health, conduct quarterly business reviews, and provide feedback to product teams. The role requires SQL, scripting, API familiarity, project management, strong communication, and 25–50% annual travel.

Manage a portfolio of B2B customers by leading onboarding, implementation, adoption, retention, and technical support for Xyte’s AV/UC platform. Troubleshoot AV devices, networks, cloud services, and APIs; provide training and documentation; monitor customer health; and manage escalations. Build relationships with technical and business stakeholders, identify renewal and expansion opportunities, collaborate cross-functionally, and translate customer feedback into product recommendations. The role requires enterprise AV/UC expertise, Crestron programming knowledge, and approximately 5–10% annual travel.

The Client Success Specialist manages client relationships, resolves inquiries, sets expectations, maintains product knowledge, and collaborates with teams to enhance the client experience.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Own the end-to-end onboarding, configuration, adoption, retention, and expansion of ParentSquare Pay accounts for school districts. Configure payment and financial settings, guide KYC verification, train staff, troubleshoot reporting and payout issues, monitor account health, and drive sustained transaction usage. Build relationships with district finance stakeholders and provide customer feedback to Product and Engineering.

Manages a portfolio of customer accounts throughout onboarding, adoption, engagement, renewal, and retention activities. Monitors customer health and usage, identifies risks, supports business reviews, and coordinates customer needs with internal teams. The role maintains CRM and customer success records, supports renewal and expansion opportunities, and provides informal guidance to less-experienced representatives. It is a senior individual contributor role without formal people-management responsibility.

Manage a portfolio of customer accounts across onboarding, adoption, engagement, retention, renewals, and expansion. Monitor customer health and usage, identify risks, deliver business reviews, coordinate internally, maintain accurate CRM records, and provide informal guidance to newer team members. This senior individual contributor role independently manages moderately complex customer relationships and ensures consistent execution of Customer Success processes.

Own post-sale relationships for government customers, driving onboarding, product adoption, retention, renewals, and expansion. Develop success plans, monitor customer health and usage metrics, conduct QBRs, resolve adoption and integration blockers, and partner with Sales, Support, Solutions Engineering, and Product. Guide customers in operationalizing cyber threat intelligence workflows, gather product feedback, create enablement resources, and support change management. The role is remote with occasional domestic and international travel.

Manage customer relationships for the StoresightAI platform through onboarding, training, business reviews, renewals, and expansion opportunities. Analyze customer data and trends, provide strategic insights, resolve challenges with internal teams, and serve as a product subject matter expert. Collaborate with Sales, Data, Platform Operations, and Marketing to improve retention, adoption, satisfaction, and account growth.

Manages strategic enterprise customer relationships, adoption, value realization, health, and retention for Sprinklr's Unified-CXM platform. The role develops customer success plans, leads transformational programs, coordinates cross-functional resources, removes adoption barriers, communicates product capabilities, and identifies expansion opportunities. It requires strong program management, technical-to-business communication, executive influence, customer analytics, and knowledge of customer experience technologies. Travel of 25–50% is expected.

Lead Customer Success operations owning Gainsight and Staircase AI to build health scoring, automation, reporting, and digital engagement programs. Design lifecycle journeys, customer segmentation, and AI-driven customer intelligence to improve adoption, retention, and operational efficiency while partnering with CS, Product, Support, Services, and Revenue teams.

The Technical Customer Success Manager will support customers post-sale, assisting with onboarding, troubleshooting, and providing feedback to product teams.

Own and build the Customer Success function: drive adoption, retention, and expansion by defining health scoring, playbooks, activation models, and metrics (GDR/NDR/TTV). Hire and coach CSMs, run QBRs and escalations, and act as a hands-on player-coach interfacing with finance leaders to ensure successful implementations and long-term customer value.

Own onboarding, adoption, and renewals for a portfolio of AEC enterprise accounts. Build executive and project-level relationships, track account health and usage, identify expansion opportunities, lead implementations, and feed customer insights into product and sales strategy to protect and grow ARR.

Provides post-sales technical leadership for enterprise customers, serving as a networking subject matter expert, guiding platform adoption, resolving technical issues, and coordinating with Product, Engineering, Sales, and Marketing. The role requires customer-facing networking experience, strong communication and analytical skills, knowledge of multiple network vendors, onsite customer presence in New York-area locations, and 10% travel.

Manage a portfolio of global enterprise accounts, driving retention, expansion, profitability, and customer outcomes. Serve as a trusted advisor by applying restaurant technology and operational expertise, data-driven insights, and product knowledge. Identify upsell and cross-sell opportunities, resolve complex business challenges, manage stakeholders, negotiate positive outcomes, track performance metrics, advocate for customers, and influence product improvements and cross-functional teams.