Join GoMining as a Technical Support L1 Specialist and help our users navigate the world of crypto mining! We’re looking for a tech-savvy problem solver with great communication skills to assist our customers and resolve issues.
Responsibilities:- Receiving and handling initial user inquiries through various communication channels.
- Communicating with clients via messengers, email, and online chats.
- Managing complaints and conflict resolution to de-escalate issues.
- Providing consultations to customers about the company’s products (website/mobile app).
Requirements
- At least six months of experience in customer service.
- Proficient PC user.
- Friendly, tactful, and stress-resistant, with strong teamwork skills.
- Ability to multitask and handle large amounts of information.
- Attention to detail, reliability, organizational skills, and the ability to navigate complex situations.
- Excellent verbal and written communication skills.
- English proficiency at A2 level or higher.
Benefits
- Learning support - courses, English classes, and conferences (up to 100% reimbursement)
- Unique loyalty program - receive corporate digital miners and earn passive income with no investment
- Team retreats - company-sponsored stays at a villa in Turkey
- Memorable events with wow prizes - we celebrate big occasions in a big way
- “Employee of the Month” award - we recognize and reward our top performers
- Flexible days off — holidays based on your location + up to 15 sick days + up to 28 vacation days (with fast and automated approvals)
- New career tracks - real opportunities to grow into expert or top management roles
- Work-life fit - flexible hours and remote work. You don’t need to chase balance - here, work is a part of life, not the opposite. We aim to make work inspiring, not exhausting. For us, results matter most.
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What We Do
At GoMining, we’re building a Bitcoin-centric superapp and web3 ecosystem — a gateway to earn, engage, and expand your exposure to BTC in entirely new ways.
Mining remains our foundation. But our ambition reaches far beyond.
Over the past year, we’ve started layering experiences that connect users more deeply with the Bitcoin economy:
🔹 Miner Wars — the world’s first GameFi mining strategy, letting players compete, strategize, and influence real Bitcoin rewards.
🔹 Virtual + debit cards (coming soon) — bringing daily BTC utility to the mainstream.
🔹 A Bitcoin rewards marketplace — turn hashrate earnings into real-world value.
🔹 BTCFi launchpad — early access to Bitcoin-native projects, with allocation rights tied to actual hashrate ownership.
We’ve also hit major milestones on the way:
✅ 4,170+ BTC mined
✅ 3,389,230 total registered app users
And we’re just getting started.
From real mining infrastructure to GameFi, mining rewards, and Bitcoin-powered financial tools — we’re reimagining what it means to interact with Bitcoin. Seamlessly. Strategically. Globally.
If you’re a forward-thinker with a passion for blockchain, crypto, and decentralized tech — we’d love to connect.
Explore open roles and help us shape the next chapter of Bitcoin.
