Top Customer Success Jobs

Manage a portfolio of ~75 accounts, ensuring onboarding, monitoring health metrics, providing support, and driving renewals and expansions to maximize customer value.

Manage enterprise customer accounts, ensuring successful onboarding, renewals, and product usage. Drive engagement with clients to enhance their ticketing experience and revenue optimization.

The Client Success Manager (WasteX) owns end-to-end customer experience and value delivery for the WasteX program. Responsibilities include onboarding customers, building executive- and frontline-level relationships, driving ROI and retention, troubleshooting operational issues, and collaborating with internal teams to improve products and processes.

Own a scaled book of high-value customers across the full lifecycle from onboarding through renewal. Drive proactive outreach using health scores and adoption signals, build and optimize automated workflows, detect and recover churn, partner with Sales on upsell, and surface customer insights to Product and GTM teams.

The Customer Success Manager will build strategic relationships with local governments, ensuring customer satisfaction and successful platform adoption. Responsibilities include defining goals, managing customer journeys, and acting as an advocate for clients.

Manage a portfolio of post-implementation customers to drive product adoption, retention, and renewals. Conduct business reviews, monitor customer health, develop success plans, mitigate risk, advocate cross-functionally for timely issue resolution, and identify expansion opportunities while maintaining CRM records.

Serve as a senior customer success lead owning client relationships, strategic account plans, renewals, upsell/cross-sell, product enablement, paid training identification, services coordination, incident/escalation management, usage monitoring, business reviews, churn analysis, and cross-functional advocacy to drive retention and expansion.

Manage onboarding, adoption, and renewals for insurance clients by leading rollouts, coordinating internal resources, advising Anti-Fraud/Claims/Underwriting teams, tracking KPIs, delivering executive business reviews, driving retention and growth, and surfacing customer feedback to product and leadership.

Manage public sector client relationships to ensure product value, retention, and upsell. Serve as client advocate, gather feedback, collaborate with Sales and Development, implement risk mitigation strategies, meet success metrics, and represent Citian at regional and national events.

Manage end-to-end Signature Success experience for a portfolio of high-value education customers. Build trusted relationships with business and technical stakeholders, drive adoption and measurable business value, monitor platform health, surface expansion and renewal opportunities, and coordinate cross-functional teams to resolve escalations and incidents.

Lead Customer Success operations by owning strategy, systems, reporting, and cross-functional programs. Build dashboards, streamline processes, manage projects end-to-end, liaise with Business Systems and Data, and improve retention and expansion motions.

Manage a portfolio of 45+ customers to drive adoption, retention, expansion, and satisfaction. Act as primary contact, deliver business reviews, surface upsell opportunities, collaborate cross-functionally, use data to prioritize actions, and mentor team members.

Build and scale AI-enabled Customer Success workflows and automations across lifecycle, health, renewal, and engagement. Prototype tools, connect data systems, establish prompt/QA processes, gather CSM feedback, and measure impact to improve productivity and consistency.

Serve as trusted advisor for an enterprise Docebo LMS portfolio: drive adoption, translate strategy into platform configurations, manage renewals, mitigate churn, identify upsell opportunities, and coordinate cross-functional resources to deliver measurable learning outcomes.

Lead and scale a West Coast customer success organization for restaurant and foodservice clients. Define regional strategy, drive retention and expansion, orchestrate cross-functional rollouts, manage high-stakes escalations, and mentor a 5–10 person team to ensure operational excellence and profitability.

Manage day-to-day client relationships and campaign lifecycle from kickoff to wrap-up. Execute and optimize campaigns, track performance metrics, provide insights, support product rollouts, and coordinate Sales Hub updates while collaborating with sales and internal teams.

Manage a portfolio of 40+ accounts to drive retention, engagement, and expansion. Own renewals and forecasting, run strategic reviews, identify upsell opportunities, coordinate onboarding, escalate support issues, and collaborate with sales and contracts teams to close renewals.

Lead client success for large employer clients on the West Coast. Deliver data-driven value stories, support renewals and upsells with financial models, build executive-level relationships, define and hit KPIs, resolve client issues cross-functionally, and travel ~25% to maintain strong partnerships and drive retention and growth.

Lead enterprise customer success for Canary's largest global hotel brands, acting as executive sponsor for strategic accounts. Drive deployments, adoption, retention, and expansion; build executive relationships; develop and manage a high-performing enterprise CSM and implementation team; create scalable processes, cross-functional alignment, and metrics to measure customer health and success.

Lead and scale Customer Success operations: design operating rhythms, governance, playbooks, and tooling; coordinate multi-product release activations; provide portfolio visibility and metrics; standardize practices to enable consistent, scalable customer implementations and ongoing operations.

Lead customer success for WaveMark clinical supply chain accounts in Southeast Texas, building executive relationships, demonstrating ROI through data, driving renewals and expansion, coordinating deployments, and mentoring Success Consultants while collaborating with Sales, Operations, Customer Service, and Engineering.

The Customer Success Manager will drive customer outcomes and retention by guiding clients in utilizing Klipboard's services effectively, while also acting as a liaison between customers and internal teams to enhance the customer experience.

Lead and develop the Customer Success team to drive product adoption, retention, and growth. Oversee onboarding, lifecycle processes, escalations, metrics, and cross-functional collaboration to improve customer outcomes and operational scalability.

Own post-sale journey for enterprise robotic deployments: onboard, drive adoption, measure ROI and health scores, run QBRs, manage escalations, coordinate with Engineering/Field teams, travel to sites, and rebuild Customer Success playbooks.

Assist customers with technical support, logging issues, and escalating complex problems. Engage with clients verbally and in writing to ensure they maximize platform use.