Top Customer Success Jobs

Manage a portfolio of SMB accounts as primary customer contact: drive product adoption, define success metrics, monitor health, deliver training and QBRs, advocate internally, and own retention and expansion outcomes.

Serve as the strategic Customer Success lead for enterprise mortgage clients, owning onboarding, configuration of document extraction models, workflow automation, regulatory compliance mapping, executive relationships, NRR/expansion targets, and product feedback. Coordinate implementation and engineering, run QBRs, maintain CRM hygiene, and drive measurable operational outcomes across origination, underwriting, servicing, and post-close processes.

As the Founding Customer Success Manager at Composio, you'll manage enterprise accounts, drive product adoption, and build customer success processes.

The Strategic Client Success Manager ensures client satisfaction and retention within a portfolio of strategic relationships, focusing on operational excellence and value delivery. The role involves account management, data-driven performance discussions, and cross-functional collaboration to drive growth and mitigate risks.

The Customer Success Manager will drive client retention and satisfaction, managing accounts, providing onboarding and training, and identifying upselling opportunities.

Own post-sale customer relationships for TENEX's MDR platform, drive adoption, retention, and expansion. Onboard customers, run business reviews, identify churn risks, collaborate cross-functionally, and travel 10-15%. Provide product feedback and educate customers to maximize security outcomes.

Manage post-sales customer engagement, including implementation, performance reporting, and renewals. Help clients achieve KPIs and drive satisfaction.

The Strategic Customer Success Manager will drive engagement and retention for healthcare clients, ensuring they gain maximum value from Clarium's AI-powered platform through proactive relationship management and cross-functional coordination.

The Customer Success Engineer ensures customer satisfaction through technical expertise, onboarding, support, and driving adoption of data security solutions, while maintaining strong relationships and advocating for customer needs.

Lead customer success efforts to drive revenue, product adoption, and payments volume. Deepen relationships, implement custody solutions, identify upsell/cross-sell opportunities, perform financial/value analysis, and coordinate cross-functional initiatives to solve customer-specific business and operational challenges.

Manage relationships with dealership customers to drive product adoption, demonstrate ROI, minimize churn, analyze performance data, and coordinate cross-functional plans to optimize customer lifetime value and revenue opportunities.

Drive adoption and support for Campfire customers, serving as a subject matter expert in accounting software, coordinating with product teams, and maintaining support best practices.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

As a Junior Client Document Specialist, you'll handle inbound and outbound calls to collect tax documents from clients, ensuring a smooth process and providing exceptional service while using your bilingual skills.

Lead and scale a global post-sales Customer Success org across Commercial, Mid-Market, and Enterprise. Own GRR and NRR, architect coverage models, playbooks, tooling, and account health systems. Manage and develop global managers, engage directly with strategic customers, and deploy AI-driven workflows to improve forecasting, retention, and expansion outcomes.

Provide front-line, multi-channel client support and manage full lifecycle inquiries; assist onboarding and API integrations; test application/APIs, create user and API documentation, and lead process improvement and automation efforts while working cross-functionally.

Manage a 30–50 mid-market Compliance & Ethics account portfolio, build executive relationships, drive product adoption and measurable outcomes, lead renewals and expansion, conduct QBRs and trainings, monitor health and usage, mitigate churn, and influence product and go-to-market strategy to achieve 110%+ net retention.

As a Customer Success Manager, you will onboard new clients, facilitate their use of the product, expand existing accounts, and improve internal processes.

The Customer Success Manager will manage customer relationships, ensure satisfaction, advocate for customer needs, collaborate with teams, and develop best practices.

The Customer Success Manager will onboard clients, guide them through product lifecycles, ensure retention, and foster strong relationships while analyzing data for strategic insights.

Manage a portfolio of 8–12 enterprise clients to drive platform adoption, measurable safety and operational outcomes, retention, and expansion. Coordinate rollouts, lead business reviews, remove blockers, escalate product/technical issues, and partner cross-functionally with Sales, Implementation, Product, and Engineering.

Manage a high-volume book of business for scaled customers, own the post-onboarding lifecycle through renewal, run and refine success playbooks, monitor usage to mitigate churn and find expansion opportunities, and collaborate with Product and Engineering to build tooling and automated workflows.

Manage a portfolio of health system accounts to drive adoption, retention, and expansion. Build C-suite relationships, lead strategic planning and QBRs, track success metrics, mitigate risks, and partner with product, clinical, and operations teams to improve outcomes and influence roadmap priorities.

Manage 30–40 enterprise and high-value mid-market accounts across onboarding, deployment, adoption, expansion, and renewal. Lead technical onboarding, run QBRs and executive reviews, build account and success plans, drive net dollar retention and expansion, collaborate with AEs, SEs, Product and Engineering, and track account health and renewal forecasts in the CRM.

Manage a portfolio of post-onboarding SMB SaaS clients, build stakeholder relationships, monitor AI agent performance, drive renewals and expansion, run performance reviews using data, identify risks, coordinate handoffs with onboarding, and relay client insights to product and GTM teams.