Senior Specialist, Culture Strategy & Programs

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The Sr. Specialist, Culture Strategy & Programs for Culture, DEI, and Learning & Talent Development will play a key role in executing strategic initiatives that shape Klaviyo's culture, enhance Diversity, Equity, and Inclusion (DEI), and drive employee development through Learning & Talent programs. Reporting to the VP of Culture, this role will manage multiple projects across these functions, ensuring timely execution, alignment with company goals, and measurable impact. The Culture Strategy & Programs Lead will work cross-functionally, coordinating with internal and external stakeholders to ensure that all projects are delivered with excellence.
This role emphasizes project execution, coordination, and delivery within the areas of Culture, DEI, and Learning & Talent Development. The focus is on managing projects to ensure timely and effective outcomes, with less emphasis on program management and more on direct project responsibilities.
You'll make an impact by:

• Leading the planning, execution, and delivery of Culture, DEI, and Learning & Talent Development projects from start to finish, ensuring they align with strategic goals and meet deadlines.
• Developing detailed project plans, including scope, timelines, resource allocation, risk management, and success metrics.
• Ensuring project deliverables meet quality standards and budgetary constraints.
• Tracking and reporting on progress, adjusting plans as necessary to meet evolving needs and priorities.
• Serving as the point person for all project communications, ensuring clear, timely, and consistent updates to all stakeholders, including People Leadership Team, HRBPs, People Operations, etc.
• Partnering with department heads and cross-functional teams to ensure alignment and support in delivering DEI, L&D, and culture-building initiatives.
• Coordinating with external vendors, consultants, or other third-party partners when necessary to support program execution.
• Proactively identifying potential risks or roadblocks to project success and develop strategies to mitigate these risks.
• Resolving project-related issues as they arise, ensuring that teams stay focused on deliverables and deadlines.
• Monitoring and evaluating the impact of Culture, DEI, and L&D projects, using metrics and feedback to identify areas of improvement.
• Developing project reports and dashboards to provide regular updates on key performance indicators (KPIs), timelines, and budget adherence.
• Continuously improving project management processes, introducing best practices to enhance efficiency and effectiveness.
• Managing project budgets, ensuring all initiatives are delivered within financial constraints.
• Working closely with the VP of Culture to forecast costs, track expenditures, and adjust financial plans as necessary.

We're looking for candidates who have:

• 5+ years of experience in project management, ideally within HR, DEI, or L&D functions.
• Proven success in delivering complex projects on time and within scope, with a focus on quality and impact.
• Strong organizational skills, with the ability to manage multiple projects simultaneously while maintaining attention to detail.
• Experience using project management tools (e.g., Monday, Trello) to manage project timelines, resources, and deliverables.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders and drive cross-functional collaboration.
• A passion for fostering inclusive cultures and supporting employee growth through learning and development initiatives.
• Execution-Oriented: Ability to lead projects from concept through completion with a focus on delivering high-impact results.
• Problem-Solving: Strong ability to troubleshoot project challenges and adapt plans quickly to ensure success.
• Adaptability: Thrives in a fast-paced environment where priorities and project scopes may shift rapidly.
• Collaboration: Ability to work across teams and departments to ensure successful project outcomes and alignment with broader business goals.

#LI-Hybrid #LI-Boston
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$92,000 - $138,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.