Top Customer Success Jobs

The Customer Success Manager drives customer engagement, retention, and value realization from Elsevier's products while collaborating with cross-functional teams to ensure seamless experiences and identify growth opportunities.

Serve as strategic partner to SaaS customers, drive retention and expansion, onboard and train users, run QBRs, analyze usage to mitigate churn, identify upsell opportunities, handle escalations, and collaborate with Product, Sales, Marketing, and Engineering to resolve issues and improve adoption.

The Accounting Customer Success Manager will support and train customers on the accounting platform, addressing their needs and collaborating with product teams on improvements.

Lead advisor-facing revenue growth and retention by managing relationships, onboarding partners, optimizing campaigns with data-driven insights, coordinating cross-functional teams, overseeing operations, forecasting revenue, and mentoring staff.

The Customer Success Manager drives customer engagement and retention by acting as a trusted advisor, managing renewals, and supporting expansions. They analyze customer health data and conduct business reviews to foster relationships and improve outcomes.

Own a 750-account book as the primary strategic partner to drive adoption, retention, renewals, and expansion for PreVeil's cybersecurity SaaS. Build executive relationships, lead save motions, forecast renewals, execute adoption plans, leverage AI and Salesforce for scaled engagement, and collaborate cross-functionally on strategic CS initiatives to protect and grow revenue while helping customers achieve CMMC compliance.

The Customer Success Consultant will maintain customer satisfaction, assist with messaging campaigns, train users on the Signal Vine platform, and manage various customer support tasks.

The Director of Customer Success at Prudentia Sciences will manage strategic customer relationships, drive platform adoption, oversee account growth, and provide technical support, while influencing product strategy based on customer feedback.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

Manage post-sale relationships for a B2B SaaS product: onboard, train, drive adoption, monitor account health, identify churn risk, support renewals and expansions, and relay customer feedback to Product and leadership. Act as trusted advisor and cross-functional advocate to resolve issues and turn customers into advocates.

Serve as primary advisor contact to drive onboarding, adoption, and retention. Run trainings, office hours, and build playbooks; partner with product to surface insights and track customer health to ensure measurable advisor outcomes.

The Customer Success Manager will manage relationships with banks and fintechs, drive product adoption, deliver top-tier customer service, and contribute to internal process improvements.

The VP of Customer Success will lead the customer journey, build the Customer Success team, drive strategic outcomes, and collaborate across departments for customer satisfaction.

Lead and grow a team of Technical Account Managers to retain and expand B2B SaaS customers. Own renewal forecasting, risk management, customer health metrics, escalation handling, and cross-functional alignment with Sales, Product, Engineering, Support, and Delivery. Hire, coach, and build scalable processes, playbooks, and knowledge resources while carrying a small book of accounts.

Own enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion. Drive adoption and consumption, build success playbooks, health scoring, and onboarding templates. Lead QBRs and executive briefings, partner with Solutions Engineers to deliver complex solutions, monitor usage to optimize outcomes, and establish the Customer Success function from scratch.

Lead and coach a team of up to 10 Enterprise CSMs to drive AI adoption, retention, and expansion across strategic merchant accounts. Build playbooks, embed AI agent workflows, own forecasting and operations, run weekly delivery cadence, partner cross-functionally, and evolve Customer Success into an AI-driven value-delivery model.

Serve as the operational owner of the client experience for employer ICHRA programs: lead onboarding and training, provide strategic and operational guidance, monitor client health and retention risk, deliver operational insights, advocate client needs internally, and lead escalations to ensure timely resolution.

Lead a small customer service team delivering exceptional support to students and parents, handle escalations, manage student records and scheduling, support campus operations and events, and identify process improvements. Must communicate in English and Mandarin and coordinate with teaching, sales, and operations teams.

Manage a pooled book of SaaS accounts to drive renewals, expansion, engagement, and retention; identify risk, recommend cross-product solutions, capture customer feedback, and collaborate with Sales, Support, and Product.

Own and expand strategic enterprise accounts ($1B+ retailers and global brands). Build account plans, drive AI adoption, lead executive reviews, identify expansion, mitigate churn, advise on creative workflows, and partner with product, engineering, and sales. Represent the company at customer sites and events.

The Customer Success Manager will manage a portfolio of clients, support their service needs, renewals, and expansion opportunities while ensuring value realization from services provided.

Lead a team of Customer Success Consultants to drive trial enablement, onboarding, and adoption of drafting and DMS-integrated solutions for law firms. Build scalable programs, analyze usage data to identify expansion and risk, collaborate cross-functionally with Sales, Product, Marketing, and Data Science, engage executive stakeholders, and support renewals by improving customer health and demonstrating measurable value.

Partner with law schools to grow active users by assessing needs, developing school-specific account and marketing plans, delivering presentations, providing deep product and practice-area expertise, supporting commercial teams to uncover leads, and engaging stakeholders across students, faculty, librarians, and leadership.

As a Customer Success Manager at Kadince, you'll support clients in using our community involvement software, handle customer inquiries, conduct training sessions, and foster relationships all focused on delivering exceptional customer experiences.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.