Clincierge, a Greenphire company, is on a mission to support patients in clinical trials worldwide. The key to our success is our collaborative and innovative environment. We are always looking for new ways to invent solutions to ensure the clinical trial process is easier with personalized concierge services.
Our patients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we recognize that it is the unique contributions of our people that drives our success.
The Coordinator is responsible for supporting the team of Global Study Managers in the planning and operations of active clinical trial studies. The Coordinator is the main point of contact for patient communications and the management of all patient travel and logistical details.
Please note: This is a contract-position. It is part-time, 2-20 hours per week, and pays on an hourly basis. Hours are not guaranteed.
Responsibilities:
- Manages travel and transportation budget for trial participants
- Participates in discussions with vendors and internal team members regarding trial participant requirements
- Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
- Promptly responds to all inquiries of the trial participants and hospital/clinical staff
- Contributes to managing projects to profitable level through efficient work process
- Acts as point of contact for patient communication regarding air, hotel and ground accommodations
- Maintains accurate data including setting up databases and transferring data between internal operating systems
- Aids in producing reports as required
- Works with Global Study Manager to outline needs and requests of clients and patients
- Contributes to managing projects to profitable level through efficient work process
Requirements:
- Bachelor’s Degree or equivalent work experience
- Bilingual required; Spanish preferred
- 2-5 years of experience in the travel industry and/or pharma industry preferred
- Working knowledge of Microsoft Office
- Ability to learn new procedures quickly and efficiently
- Highly organized and plan-oriented; adept at prioritization and follow-up
- Excels in cross-departmental communication
- Confidence and follow through in decision-making
Working Conditions:
- Primary work environment is from a home office with personal computer and telephone
- Minimum technology required, including updated operating system, anti-virus software and password protected devices
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What We Do
Improve your clinical trial performance. Clincierge™ enables patients to connect more effectively with clinical trials of new medicines. We reduce barriers to trial participation, making it possible for patients and others to gain faster access to potentially useful new treatments. Our unique services – including individualized travel and housing logistics, payment/reimbursement systems, and ongoing patient, family, and caregiver support – reduce the anxiety and out-of-pocket expense that patients and their families too often face when participating in clinical trials. We address special patient needs and the demands that complex trial designs place on them and their families, building custom solutions to specific study-related problems as required. From the time a patient enrolls in a Clincierge-supported study until its completion, our multi-lingual, in-country Clincierge Coordinators provide seamless, personalized support for patients, their families, and caregivers, communicating closely with them each step of the way. By helping patients, we help trial sponsors, CROs, and research institutions manage the cost and time of clinical trials. Clincierge’s value-added services not only enhance patient recruitment and improve retention, they also relieve clinical research associates, clinical investigators, and other study sponsors and trial site personnel from time-consuming patient logistics. Our services enable study staff to prioritize patient care and focus on study outcomes. We reduce clinical trial administrative costs and streamline patient payments and reimbursements through our efficient online portal.
