Top Customer Success Jobs

Own end-to-end onboarding and ongoing success for Midmarket and Enterprise accounts. Build multi-threaded relationships, monitor account health, execute retention and upsell strategies, lead renewals, escalate and resolve critical issues, translate client feedback to product, and contribute to CS playbooks and client-facing content to drive adoption and Net Revenue Retention.

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).

Lead and transform the Customer Success function into a commercially‑focused, scalable operation. Build account tiers, playbooks, handoffs, coaching, metrics, and enablement to drive adoption, renewal, and expansion while personally supporting top accounts and coaching the CSM team.

Lead strategic customer success activities for enterprise clients: manage relationships, drive product adoption and ROI, create outcomes plans, track customer health, remove adoption blockers, enable self-service, advocate product enhancements, and identify upsell/cross-sell opportunities while coordinating cross-functional teams to deliver large-scale transformational programs.

Serve as primary post-sale contact for corporate, nonprofit, association, and foundation clients. Lead onboarding, manage integrated marketing and data solutions, coordinate cross-functional teams, deliver campaigns on time, analyze performance, drive client retention, and identify upsell opportunities while maintaining Salesforce and project management records.

Recruiter section incomplete; no specific responsibilities listed. Title indicates a customer success consultant role for legal customers, likely focused on onboarding, adoption, relationship management, and customer advocacy for a legal-facing product or service.

Serve as the primary customer contact to drive retention, adoption, and growth. Build relationships, map customer goals, deliver technical guidance and tailored solutions, manage renewals, collaborate cross-functionally, and represent Nayax at events and trainings.

The Manager of Customer Success leads a team responsible for customer success in the Eastern region, focusing on renewals, churn, and expansion while collaborating cross-functionally to enhance customer experience and ensure predictable outcomes.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

Manage a large portfolio of smaller SMB accounts in the Richmond area, acting as primary contact to resolve issues, drive product adoption, conduct virtual check-ins, identify upsell opportunities, monitor customer health metrics, and coordinate with sales, support, and operations to improve retention and satisfaction.

Lead and (re)build the Customer Success organization for Commercial and Enterprise merchants, owning Net Revenue Retention. Hire, coach, and manage managers and CSMs; set OKRs, budget, and performance frameworks; partner with Product and Engineering to shape AI-agent roadmap; drive AI-first CS strategy, reporting, forecasting, and high-impact executive engagements.

Lead and rebuild Commercial and Enterprise Customer Success as an AI-first function. Own NRR, org design, budgets, OKRs, manager coaching, reporting, and high-touch escalation. Partner with Product and Engineering on AI agent roadmap and scale AI-driven execution while humans focus on strategic relationships and outcomes.

Lead and rebuild Gorgias' Commercial and Enterprise Customer Success org, owning Net Revenue Retention. Manage two CS Managers and named-account CSMs, set OKRs, budget, hiring, performance frameworks, and reporting. Architect an AI-first CS model in partnership with Product and Engineering, drive AI adoption, personally handle strategic accounts and escalations, and represent CS at leadership and board levels.

Manage a strategic book of enterprise SaaS customers, act as trusted advisor, drive product adoption and value, conduct executive business reviews, track health and risks, resolve issues, gather product feedback, and ensure renewals through proactive relationships and data-driven recommendations.

Manage customer relationships for a mobile data SaaS product, drive retention and growth, recommend new products, gather client feedback to shape product, and mitigate churn through strategic account management.

Serve as clients' primary point of contact to understand needs, recommend Apptopia products, reduce churn, drive retention and growth, and relay product feedback to shape roadmap.

Lead Interface's Customer Success organization to ensure exceptional customer experiences, optimize order and sales support processes, drive operational efficiency, and leverage Salesforce for visibility and automation. Manage and develop teams, lead change initiatives, align resources with sales, and meet performance metrics for order entry, accuracy, and responsiveness.

Own a book of programmatic advertising accounts to ensure retention, satisfaction, and growth. Use analytics to diagnose campaign health, recommend optimizations, onboard clients, troubleshoot issues, coordinate internal teams, present results, and identify expansion opportunities.

Senior Customer Success Director managing a small portfolio (2-5) of large enterprise health system accounts in the Southeast. Drive value-based care performance (ACO REACH, MSSP), platform adoption, renewals, executive relationships, and cross-functional project execution. Coach practices, use data insights to improve outcomes, and eventually manage 1-2 CSMs. Travel up to 25%.

Own post-sale success for ~10 medium-to-enterprise provider accounts from implementation through renewal. Drive value-based care adoption, redesign clinical workflows, analyze performance data, lead executive business reviews, deliver trainings, and coordinate cross-functional teams to improve outcomes and expand accounts.

The Global Vice President of Customer Success will lead the Customer Success organization globally, driving strategy, customer satisfaction, retention, and growth, while fostering a high-performing team culture.

The Customer Success Manager oversees post-sale customer relationships to drive onboarding, adoption, retention and upsell. They create and track success plans, monitor health and utilization, manage renewals and escalations, collect feedback, and collaborate with cross-functional teams to maximize customer value and long-term revenue.

Manage onboarding, training, and ongoing customer relationships for behavioral health organizations using the ERPHealth platform. Drive adoption, analyze usage data, advocate product improvements, provide support, and identify retention and growth opportunities.

Lead the customer success function at Mason, overseeing onboarding, support, and internal operations using AI to build scalable systems.