Top Customer Success Jobs

Onboard and support Gartner clients to maximize value from their subscriptions. Identify client priorities, drive product engagement, coordinate internal stakeholders, and use insights and metrics to improve satisfaction, retention, and growth.

Manage implementation, adoption, retention, and expansion for Public Safety enterprise customers across the Northwest. Lead onboarding, track implementations, drive adoption metrics, run QBRs, advocate product feedback to engineering, and ensure renewals and expansions while supporting ~20 accounts and collaborating with Sales, Product, and Engineering.

Serve as a client-facing GRC advisor to drive adoption, retention, and expansion of Diligent's GRC SaaS platform. Assess client requirements, recommend configurations and best practices, collaborate with Product, Support, and Sales, monitor industry/regulatory trends, identify at-risk clients, and increase platform usage across key accounts.

Manage a portfolio of mid-market, high-value SaaS customers to ensure measurable outcomes, drive retention and expansion, lead success planning and business reviews, act as a trusted advisor, identify upsell opportunities, and collaborate cross-functionally to deliver a seamless customer experience and support renewal readiness.

Serve as the primary strategic partner for enterprise employer partners, build senior stakeholder relationships, align on hiring objectives, drive product adoption, deliver training and consultative guidance on early-talent recruiting, use data to measure ROI and inform strategy, and coordinate cross-functional teams to implement workflows and process improvements.

Manage named enterprise accounts to drive adoption, retention, and expansion of Multiplier's global hiring platform. Build trusted relationships, monitor product usage, identify growth opportunities, coordinate cross-functional teams, and relay customer feedback to shape product roadmap.

Lead post-sale campaign delivery for top-tier clients: manage kickoffs, timelines, cross-functional coordination, asset collection, budgets, reporting, and client communications. Ensure on-time, on-scope execution of custom content, video, and social campaigns while identifying revenue opportunities and maintaining profitability.

Own the post-sale customer lifecycle from onboarding through renewal and expansion. Read code, understand architectures, debug customer issues, improve workflows, drive adoption, manage account health, identify risks, build recovery plans, and close renewals. Partner with Sales, Product, and Engineering, create scalable success processes and documentation, lead QBRs and executive reviews, and represent Browserbase in technical customer conversations and industry events.

Leads and develops a team of Customer Success Engineers responsible for onboarding, adoption, resilience maturity, customer health, executive engagement, renewal readiness, and expansion support. Establishes scalable success practices, measurable customer outcome plans, health scoring, reporting, and operational standards. Partners with Sales, Renewals, Product, Support, Professional Services, and Technical Account Management while serving as an escalation point for strategic enterprise customers. Drives technical capability, coaching, continuous improvement, retention, and revenue-aligned customer success outcomes.

Manage customer relationships, onboarding, training, adoption, retention, and account expansion for law firm clients. Serve as a trusted advisor, conduct business reviews, monitor customer health and usage metrics, resolve issues, identify upsell opportunities, and collaborate cross-functionally with sales and product teams. Analyze success data, prepare account reports, and use AI-driven insights to improve customer outcomes and accelerate value realization.

Executive leader responsible for setting global Customer Success strategy and leading Senior Directors and Directors at scale. Owns customer adoption, retention, expansion, health scoring, value realization, executive escalations, analytics, and operational performance. Builds trusted C-suite and board relationships, drives cross-functional alignment across Sales, Product, Engineering, Finance, and Support, and develops senior leaders across a global organization.

Own strategic enterprise health system accounts, driving retention, expansion, and long-term partnerships. Advise revenue cycle executives, guide clients through No Surprises Act and IDR workflows, lead account planning and QBRs, resolve complex issues, and translate account analytics into recommendations. Build scalable client success playbooks and frameworks, synthesize client feedback for internal teams, and influence Product, Engineering, Operations, and Sales without direct reports.

Manages enterprise client relationships throughout onboarding, implementation, and ongoing service phases. Owns renewals, upselling, cross-selling, account health, executive communication, escalations, client adoption, and referenceability. Develops client roadmaps, coordinates with Sales, Product, Technical Development, Client Services, and Operations, monitors KPIs and billing, and identifies retention and process improvements.

Manage and retain customer accounts for commercial fleet safety software. Lead implementations, resolve product and service issues, train users, explain features and reports, support compliance audits, document customer interactions in the CRM, report malfunctions, and share feedback with internal teams. The role requires strong communication, account management, problem-solving, customer support, and relationship-building skills.

Leads Nuvolo’s global Customer Success organization, owning retention, net revenue retention, expansion, adoption, customer health, and post-sales escalations. Builds and mentors a high-performing team, optimizes onboarding through renewal, develops customer advocacy programs, and partners cross-functionally with Sales, Product, Marketing, Support, and Professional Services. Establishes scalable playbooks, KPIs, forecasting, workflows, and technology-enabled processes using platforms such as Gainsight and Salesforce.

Own customer account health, satisfaction, engagement, adoption, renewals, and expansion opportunities. Gather customer intelligence, identify business needs and churn risks, manage escalations, and coordinate internal follow-up. Build relationships with showcase customers, support training and marketing events, conduct strategic business reviews, and deliver departmental KPIs. The role requires strong communication, organization, analytical, presentation, project management, and customer relationship skills, with travel up to 25%.

Coordinate multiple SaaS customer onboardings by tracking requirements, dependencies, files, risks, and deliverables across internal teams. Support customer communications, escalate issues, maintain project visibility, and recommend process improvements. The role offers increasing ownership of customer accounts and implementation responsibilities.

Customer Success Engineers support customers using the Watershed platform, analyzing issues and providing solutions across bioinformatics and software services.

Own the full success lifecycle for complex federal agency accounts, including onboarding, adoption, strategic planning, executive reviews, training, expansion, and relationship management. Navigate government procurement, compliance requirements, stakeholder hierarchies, and lengthy renewal cycles. Translate customer feedback and usage data into business value narratives and actionable product insights while partnering with Sales, Product, Engineering, and Support.

Manages RCM client success teams, ensuring exceptional service, client satisfaction, KPI improvement, retention, growth, and long-term relationships. Coaches Enterprise Client Advisors, Client Advisors, and Leads; identifies operational improvement opportunities; and partners with senior leadership to scale assigned specialties and verticals.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

Manage strategic enterprise customer relationships, drive net dollar retention through upselling, cross-selling, and churn reduction, and develop customer success plans. Guide customers in using Sigma Computing’s analytics platform, advocate for product improvements, and deliver training, webinars, and workshops. The role requires enterprise SaaS or analytics experience, strong data and business intelligence expertise, Spanish fluency, and on-site work in New York City.

Lead and develop Client Success Managers while overseeing key client relationships. Drive client satisfaction, retention, account health, and growth by partnering with Operations and cross-functional teams. Manage escalations, monitor KPIs and SLAs, deliver performance reviews, coordinate solutions, maintain client documentation, and improve client success processes across fulfillment facilities.

Manage client relationships across Central Washington, serving as the primary advisor from sales handoff through onboarding, service optimization, renewals, and expansion. Lead executive business reviews, monitor account health, address at-risk clients through improvement plans, identify revenue opportunities, manage NPS feedback, and develop client advocacy. Success is measured through portfolio growth, retention, reduced churn, and client health.

Own a portfolio of client accounts across delivery, project management, go-lives, QBRs, renewals, retention, expansion, and adoption. Coordinate with engineering teams to deliver on time and budget, resolve issues, identify account risks, and lead executive client interactions. Gather voice-of-client feedback for delivery and product decisions, manage vendor outreach and quote workflows, and use AI tools to improve client research, analysis, and execution.