Top Customer Success Jobs

Manage and grow signed TPA and health plan accounts through relationship-building, renewals, and expansion. Own end-to-end implementations, run business reviews, manage reporting, and improve client success processes across sales, network, engineering, and analytics.

Own enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion. Drive adoption and consumption, build success playbooks, health scoring, and onboarding templates. Lead QBRs and executive briefings, partner with Solutions Engineers to deliver complex solutions, monitor usage to optimize outcomes, and establish the Customer Success function from scratch.

Manage enterprise and strategic cybersecurity accounts, driving product adoption, onboarding, renewals, upsells, and long-term customer success. Develop trusted-advisor relationships, conduct regular check-ins and quarterly business reviews, identify customer risks and needs using usage data, advocate for customer feedback internally, and guide clients in maximizing NodeZero’s value. The role requires cybersecurity expertise, strong communication and analytical skills, problem-solving ability, and experience with CRM and customer success platforms.

Own renewals, expansions, retention, and adoption across a high-volume enterprise account portfolio. Lead scaled customer engagements, QBRs, value reviews, and enablement sessions; monitor customer health and adoption data to identify churn risks; advise customers on integrating AI solutions into workflows; and collaborate with Sales, Product, and Legal Engineering on customer insights, roadmap influence, and scalable success processes.

Own post-sale relationships for international SaaS customers from onboarding and implementation through adoption, renewal, and expansion. Manage customers across countries and time zones, monitor agent performance and health metrics, lead commercial conversations, identify growth opportunities, and translate customer feedback into product improvements. Partner closely with Sales, Implementation, Product, and Engineering while maintaining customer health, churn, and expansion data in internal systems.

Serve as the primary technical advisor for customers using Cyera’s data security platform. Drive onboarding, training, adoption, retention, renewals, and expansion through customized use cases and joint success plans. Troubleshoot technical issues, monitor customer health, conduct executive meetings and quarterly business reviews, gather product feedback, document best practices, and mentor team members. The role requires strong cloud, data, scripting, security, project management, and customer relationship skills, with 25–50% annual travel.

Leads and develops a team of Customer Success Managers serving healthcare providers using spend management solutions. Drives adoption, retention, value realization, and growth through executive relationships, customer health metrics, spend analytics, and cross-functional collaboration with Product, Engineering, Sales, Marketing, and Support. Builds scalable customer success practices, coaches teams, manages escalations, and translates customer insights into product and process improvements.

Own enterprise customer relationships across implementation, training, support, renewals, and expansion. Advise technical and non-technical stakeholders, translate objectives into measurable outcomes, identify growth opportunities, and drive retention. Create customer resources including guides and FAQs, relay feedback internally, advocate for customer needs, and help improve products and processes. The role is based in or requires relocation to Santa Barbara and involves in-person work.

Manage customer onboarding, implementation, enablement, adoption, retention, and issue resolution for gaming products. Serve as the primary customer contact, maintain CRM records, monitor usage data, gather feedback, coordinate internal teams, support customer projects, and communicate deliverables and success plans. The role requires previous casino or gaming systems experience, strong communication and analytical skills, and travel up to 75%.

The Associate Project Lead will manage client relationships, coordinate project activities, communicate updates, and mentor project coordinators.

Leads the client success organization, developing strategies for onboarding, product adoption, retention, expansion, and customer advocacy. Oversees team performance, client relationships, success metrics, feedback programs, and cross-functional collaboration with sales, marketing, and product teams. Uses customer data and insights to improve satisfaction, reduce churn, increase account value, and support long-term client outcomes.

Lead AMER Customer Success strategy and operations by improving post-sales productivity, forecasting, pipeline visibility, data integrity, and customer health insights. Partner with senior leadership to scale operating models, identify risks, build proactive action systems, optimize CRM and CS processes, and drive cross-functional initiatives across Sales, Product, Analytics, Technology, and Enablement. Serve as a strategic advisor and change agent for revenue growth, retention, and expansion.

Manage a large portfolio of SMB SaaS customers, serving as the primary contact and driving adoption, retention, renewals, and expansion. Build customer relationships, identify churn risks, resolve issues with internal teams, and use customer data, usage analytics, and AI-driven tools to improve outcomes. Collaborate cross-functionally with sales, marketing, product, and support while developing customer advocacy through testimonials and case studies.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Manage onboarding, adoption, renewal, expansion, and strategic success planning for top-tier B2B customers. Partner with sales, product, marketing, and support to drive data and AI upskilling initiatives, demonstrate business value, develop customer champions, and support retention, upsell, and cross-sell. Advise enterprise clients on DataCamp’s platform and the broader data and AI technology landscape.

Manage enterprise customer relationships and success plans across a portfolio of Fortune 100 clients. Drive product adoption, value realization, ROI, retention, self-service, and expansion opportunities. Analyze customer health data, KPIs, and usage indicators to identify risks and recommend solutions. Lead transformational programs, coordinate cross-functional teams, communicate with executive stakeholders, advocate for customer needs internally, and guide implementation of products, features, and integrations.

Lead global post-sales operations across Customer Success, Professional Services, Support, and Moderation. Own renewal forecasting, health scoring, retention modeling, lifecycle processes, capacity planning, systems data quality, and AI-enabled workflows. Partner with Finance, GTM Engineering, Data, and senior post-sales leaders while managing and coaching a distributed operations team across North America and Europe.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Manage a portfolio of Sana Learn customers to drive adoption, engagement, and measurable business outcomes. Define success plans and KPIs, monitor health, mitigate risks, lead executive reviews, identify expansion opportunities, and translate customer insights into scalable AI-native playbooks and adoption strategies. Partner cross-functionally to embed guidance and support renewals and long-term growth.

Assist customers with technical support, logging issues, and escalating complex problems. Engage with clients verbally and in writing to ensure they maximize platform use.

Provide ongoing equity plan administration and client support on Shareworks and Equity Edge Online. Process daily and monthly events, reconcile records, manage data updates, handle client inquiries via Salesforce/Zendesk, meet SLAs, document processes, participate in product testing, run client meetings, identify risks, and support onboarding and cross-team collaboration to ensure flawless execution and client satisfaction.

Drives adoption, value realization, retention, and expansion across government accounts. Responsibilities include onboarding agencies, planning integrations, delivering training, analyzing usage and account health, developing automated reports, coordinating with sales, product, engineering, and operations, and resolving technical feedback. The role also supports strategic account planning, customer advocacy, and churn mitigation.

Own the operating infrastructure supporting a B2B SaaS customer success team, including account books, coverage, CRM workspaces, renewal forecasting, journey milestones, retention reporting, churn attribution, data integrity, automation, and enablement. Reconcile data across HubSpot, Stripe, and Hex; improve recurring processes; and partner with CS leadership, Finance, Product, and GTM Engineering to increase retention and reduce administrative work.

Serve as primary customer contact to ensure smooth onboarding, adoption, and retention. Build product expertise, run trainings/webinars, monitor health metrics, identify pain points, advocate to product/engineering, and work with sales on upsell opportunities.

Manage a portfolio of SMB and mid-market SaaS customers as their primary trusted advisor. Drive adoption, value realization, renewals, retention, upsell, cross-sell, and expansion while mitigating churn. Build account plans, conduct executive business reviews, analyze usage data, coordinate issue resolution across internal teams, advocate for customer needs, and maintain accurate Salesforce records.