Top Customer Success Jobs

Co-lead Customer Success enablement across Scale, High-touch, and Enterprise. Build onboarding, training, playbooks, and coaching programs. Partner with CS leadership to set priorities, measure CSM performance, diagnose gaps, and drive programs end-to-end to improve retention, expansion, and customer health.

Manage customer health and retention across a diverse portfolio, design onboarding programs, navigate stakeholder relationships, and experiment with AI workflows.

The Customer Success Manager will oversee customer health and retention, design onboarding programs, navigate stakeholder relationships, and partner with Sales to drive account expansion.

Owns post-sale relationships for enterprise customers, leading onboarding, driving adoption and renewals, coordinating cross-functional teams, identifying risk, and translating customer feedback into product and commercial outcomes.

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

Manage a portfolio of enterprise customers to drive adoption, retention, and expansion. Build executive relationships across data, engineering, product and BI; run QBRs; monitor customer health signals; escalate product gaps to engineering; and identify growth opportunities to maximize platform value.

Own a portfolio of mid-market to large clients as the primary contact; drive retention, renewals, and expansion. Conduct business reviews and strategy sessions, develop success plans, monitor account health, resolve issues within SLAs, collaborate with Sales/Product/Support/Onboarding, track forecasts and CRM data, and travel up to 25%.

Manage post-sale success and retention of enterprise customers, ensuring measurable ROI from the software. Collaborate with various teams to address customer needs and drive expansions.

Responsible for onboarding customers and leading strategies in SEO and content, converting initial engagements into long-term contracts while ensuring customer satisfaction and growth.

Serve as the technical advisor for enterprise customers: manage onboarding, drive adoption and expansion, run QBRs, maintain customer health, advocate internally, and resolve technical issues while improving documentation and processes.

The Customer Success Associate will manage customer onboarding and support, troubleshoot issues, monitor inquiries, and collaborate with teams to enhance user experience.

Lead customer implementation, onboarding, and first-line technical support for enterprise SaaS clients. Conduct kickoffs, troubleshoot issues, monitor support channels, escalate to Engineering, provide product feedback, and partner with Product and Design to improve customer experience and retention.

As an Associate Solutions Manager, you'll support customer onboarding, ensure adoption, create resources for self-service, and maintain customer health documentation.

Manage a portfolio of law-firm and corporate legal clients to drive adoption, retention, and expansion of DeepJudge's AI-powered enterprise search. Lead onboarding, training, stakeholder and project coordination, business reviews, issue resolution, and surface client feedback to inform product. Promote ROI and upsell opportunities while ensuring high client satisfaction.

As a Customer Success Manager, you'll ensure high customer adoption and business value of Pigment for Enterprise accounts, manage implementations, and develop strong relationships with executive sponsors.

Manage a portfolio of complex Growth and select Enterprise B2B SaaS accounts, owning retention and expansion for a $1M+ ARR book. Lead executive business reviews and renewal negotiations, build cross-functional relationships, develop team playbooks, mentor CSMs, partner with RevOps and Finance on contract and pricing, and advocate customer needs in product roadmap discussions.

Owns post-sale operational understanding and account outcomes for automated gate systems. Leads go-live and hypercare, manages steady-state SLAs and metrics, diagnoses issues, translates operational friction into product requirements, and identifies expansion opportunities across a national yard portfolio.

Manage a named book of Growth-tier B2B accounts from onboarding through renewal. Drive adoption of Tavrn tools, run business reviews, monitor account health, prevent churn, source expansion opportunities, coordinate escalations with Support/Tech Ops, maintain pipeline and forecasts in HubSpot, and provide customer feedback to Product and Marketing.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

Lead post-implementation adoption of AI agents by building customer Centers of Excellence, training champions, monitoring telemetry, and driving consumption. Coordinate cross-functional teams and partners, identify high-impact use cases, remove adoption barriers, and quantify business ROI. Serve as voice of the customer to Product and Engineering to influence roadmap and ensure governance, scalability, and sustained value realization.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

The Customer Success Manager will strengthen client relationships, optimize product recommendations, manage performance dashboards, and ensure timely project updates.

Manage a book of enterprise and high-potential SaaS accounts end-to-end: run high-touch onboarding, drive adoption, own renewals and expansion, lead AI integration/setup, design workflows and change management, and shape CS playbooks while collaborating with Sales and Product.

Lead customer relationships for LoanPro, ensuring customer success, retention, and revenue growth. Provide technical support, deliver training and QBRs, collect and analyze feedback, identify upsell opportunities, monitor customer health metrics, manage escalations, and develop scalable customer success processes.

Lead and develop a team of Customer Success Managers to drive product adoption, retention, renewals, and customer outcomes. Act as a player-coach handling escalations, enforce standard work and CRM data quality, track KPIs, partner cross-functionally, and lead continuous improvement for scalable Customer Success operations.