Top Customer Success Jobs

Lead and scale the Mid-Market Customer Success organization, owning segmentation, engagement models, success planning, and retention metrics. Drive operational rigor using Salesforce and CS tooling, develop leadership depth, run executive business reviews, partner cross-functionally on renewals and product priorities, and build an AI-driven CS motion to improve efficiency and measurable customer outcomes.

The Client Success Manager will drive revenue growth through upselling and managing corporate clients, ensuring a high-quality experience while collaborating with internal teams.

As a Customer Success Manager at PLACE, you will manage a portfolio of accounts, drive customer satisfaction, and proactively prevent churn while ensuring a high-quality customer experience.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

The Senior Customer Success Manager drives business impact for complex clients, ensuring customer goals are met through strategic planning, relationship management, and resource mobilization while leveraging Tableau expertise.

As Director of Customer Success at CADDi, you will lead the strategy and execution of post-sales functions, focusing on team development, customer advocacy, and strategic relationships while driving scalable growth.

The Customer Success Engineer advocates for customers post-sale, ensuring value realization, engaging with stakeholders, and driving customer success initiatives.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Manage assigned customer accounts to drive retention and growth through onboarding, training, renewals, and upsell identification. Track at-risk and lost renewals, conduct quarterly business reviews, understand subscription/licensing models, collaborate with Sales/Technical/Marketing teams, and travel up to 25%. Hybrid role with specified in-office days in Denver.

Manage end-to-end advertising campaigns for podcast, video, digital display, social, and sponsorship products. Serve as primary client liaison; coordinate cross-functional teams for campaign setup, trafficking, optimization, reporting, and performance presentations to drive client satisfaction and renewals.

Lead Customer Success strategy for the Eastern US, build and coach high-performing field leaders, drive retention and renewal metrics, translate customer data into executive recommendations, and partner cross-functionally to ensure a cohesive customer experience. Role requires up to 50% travel.

Lead and scale an enterprise Customer Success team to drive adoption, retention, and expansion across global law firms and Fortune 100 clients. Develop scalable success strategies, partner with Sales/Product/Engineering, serve as executive sponsor for key accounts, identify risks/opportunities, and represent customer needs to influence product and operations.

Lead and scale an enterprise Customer Success team to drive adoption, retention, and expansion for large law firms and Fortune 100 clients. Build scalable success strategies, act as executive sponsor on key accounts, partner cross-functionally, identify risks/opportunities, and represent customer needs to influence product and operations.

As a Senior Customer Success Engineer, you will design and implement automation strategies to enhance customer outcomes, unify technical documentation, and optimize AI support agents while serving as the first line of technical escalation during onboarding.

Manage a large portfolio of strategic SaaS accounts to drive retention and adoption through scalable campaigns, identify at-risk accounts, enable upsell opportunities, collaborate cross-functionally, and optimize reporting and automation for high-volume account management.

Drive end-to-end implementations of Pave's compensation platform for 30-40 customers, managing project plans, integrations, data migration, and stakeholder communication. Act as a trusted advisor to HR and Finance partners, surface product feedback, and collaborate with Product and Engineering to improve the platform and ensure customer adoption and outcomes.

Manage strategic accounts for Grata by driving adoption, onboarding, expansion, and renewals. Build executive relationships, deliver business reviews, identify growth and risk, coordinate cross-functional support, and consistently hit quarterly and annual revenue targets.

Lead customer success strategy for municipal clients, manage executive relationships, drive retention and growth, oversee complex implementations and contract negotiations, influence cross-functional priorities, mentor the Customer Success team, and sponsor enterprise initiatives to improve customer experience, profitability, and operational performance.

Serve as primary post-sale contact to drive renewals, upsells/cross-sells, onboarding, enablement and adoption. Collaborate with sales, solutions, and operations to retain and grow revenue, report on customer trends, and resolve commercial service issues.

Senior regional leader accountable for end-to-end customer success across deployment and steady-state operations. Owns escalation management, cross-functional coordination across Contact Center, Technology & Service Operations, Field and Financial Services, SDM performance, matrix resource prioritization, and continuous improvement to meet SLAs, CSAT/NPS, and incident resolution targets.

Lead post-sales strategic customer engagements for enterprise accounts, driving retention, adoption, modernization to containerized platforms, and GenAI data-protection use cases. Act as trusted advisor across executives and engineers, coordinate with architects, Support, Services and Product, develop account roadmaps, run risk playbooks, and enable AI Team Edition rollouts while mentoring peers.

Serve as primary client contact to support implementations, maintain relationships, present program value, manage contractual commitments, coordinate internal teams, identify upsell opportunities, engage community stakeholders, and travel up to 25% for client meetings.

Lead and scale the Customer Success organization to drive retention, expansion, and customer value. Build processes, KPIs, segmentation, and lifecycle programs; partner with Sales, Product, and Support; recruit and develop leaders; improve forecasting, customer health, and expansion outcomes to support rapid company growth.

Manage engagement and value realization for key and mid-market broker customers. Drive product adoption via account planning and data, deliver training and enablement, coordinate cross-functional resources, resolve customer issues, and maintain regular communication to ensure alignment with DAT solutions.

Manage a portfolio of enterprise and mid-market North American customers to drive adoption, retention, expansion, and measurable ROI for Jumio's identity verification SaaS. Monitor health signals, build success plans, lead business reviews, partner cross-functionally, handle escalations, and ensure customers achieve outcomes tied to renewals and expansion.