Top Customer Success Jobs

The Customer Success Operations Manager will optimize post-sales operations through analytics, project management, and cross-functional collaboration, driving operational excellence and customer satisfaction.

Serve as the primary architect of the customer journey to drive retention and growth. Build strategic C-level relationships, monitor customer health, lead cross-functional teams to mitigate risk, and deliver success plans. Use Salesforce and Google Suite to manage customer data and collaborate across the organization to meet clients' operational goals.

Lead global strategic accounts customer success: define and own the playbook, build and coach a high-performing team, partner with Sales/Product/Support, act as escalation for enterprise clients, and use data-driven metrics to drive adoption, expansion, and retention.

Manage a portfolio of strategic accounts to drive adoption of the Lucid Suite. Build relationships, execute long-term adoption and change-management strategies, coordinate cross-functional resources, conduct business reviews, and perform on-site visits to deepen enterprise partnerships and maximize customer ROI.

Owns strategic relationships with large enterprise customers to drive adoption, retention, satisfaction, and upsell. Establishes KPIs, nurtures advocacy, advises executives, and helps customers build intelligent automation programs that deliver business value.

Own and grow enterprise hotel accounts by driving product adoption with strategic success plans, monitoring account health and usage data, leading executive QBRs, coordinating cross-functional teams, maintaining account documentation/CRM, and navigating complex organizational decision structures to deliver measurable value and identify growth opportunities.

The Customer Success Manager, Director at Genesys leads enterprise customer relationships, drives business outcomes, and champions customer success initiatives while collaborating cross-functionally to achieve key growth and retention objectives.

Serve as the primary advocate and Preservica champion for a portfolio of key customers. Drive product adoption, retention, upsell and cross-sell, build decision-maker relationships, translate customer data into insights, lead strategic business reviews, and represent the Voice of the Customer internally to shape product roadmap and customer experience improvements.

The Customer Success Lead will manage enterprise customers, ensuring they achieve success with Hive's AI solutions through strategic guidance and technical support.

The Customer Success Manager will manage customer relationships, ensure operational success, support user adoption of Carbyne's technology, and enhance customer satisfaction through effective training and communication.

Lead global Customer Success strategy and teams across North America, EMEA, and APAC to drive adoption, retention, satisfaction, and expansion. Build scalable processes, KPIs, and playbooks; partner with Sales, Product, Services, and Marketing; sponsor strategic accounts; use data, automation, and AI to scale while preserving human relationships.

Lead Dot Compliance's global Customer Success organization to drive adoption, satisfaction, retention, and expansion of the eQMS platform. Build and scale regional teams, define enterprise success methodologies and KPIs, partner with Sales/PS/Product to drive revenue growth, sponsor strategic customers, use data/automation/AI to increase efficiency, and develop leaders while preserving customer-first culture.

Lead global Customer Success strategy and teams across NA, EMEA, and APAC to drive adoption, satisfaction, retention, and expansion of the eQMS platform. Partner with Sales, Professional Services, Product, Support, and Marketing to scale enterprise customer success playbooks, health scoring, and renewal processes while using data, automation, and AI to improve outcomes. Serve as executive sponsor for strategic accounts, own a personal book of business, mentor regional leaders, and ensure operational discipline and customer-first culture.

Lead a regional Customer Success team to improve customer health, satisfaction, and financial outcomes. Drive data-driven decisions, streamline communications and processes, implement change management, train and develop staff, and collaborate with internal and external stakeholders to deliver a consistent, high-quality customer experience.

Own enterprise client relationships to drive engagement, retention, renewals, and expansion. Deliver data-driven business reviews, resolve client issues, contribute playbooks, and collaborate cross-functionally. Travel 20–30% as needed to build strong partnerships.

Own onboarding and lifecycle success for a portfolio of SaaS customers on Cruva. Lead training, manage relationships, troubleshoot issues with product/engineering, monitor health, surface retention risks, and identify expansion opportunities.

Support Technical Account Managers by managing quoting, proposals, client communications, and issue resolution. Handle sales administration, Autotask PSA tracking, meeting coordination, collections support, and client-facing deliverables to drive satisfaction and retention.

Own end-to-end account management, customer support, and ERP consulting. Build and lead a high-performing team, drive ERP adoption, trainings, month-end workflow optimization, and upsell expansion. Serve as escalation point for high-tier accounts, operationalize support SOPs and documentation, and partner with Product and Engineering to prioritize bugs and feature requests while becoming a product and accounting-systems expert.

Drive strategic customer adoption and retention for a CRM/field service platform. Serve as consultative leader, track/report customer metrics, communicate with stakeholders, create onboarding materials, and support growth in healthcare markets.

The Customer Success Executive will manage relationships with payer organizations, ensuring successful deployment and adoption of AI-driven solutions to improve healthcare outcomes and operational efficiency.

Support clients by analyzing NIQ data (POS, panel, RMS, Homescan, Omni, Spectra) using NIQ tools, deliver clear visualizations and recommendations, present insights, coach junior team members, identify revenue opportunities, and execute the service model to drive customer satisfaction.

Manage a portfolio of 3-5 enterprise healthcare SaaS accounts to drive implementation, adoption, and ROI. Lead QBRs, onsite clinician training, executive relationships, and revenue expansion while coordinating EMR integrations and deployment playbooks.

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.

Own end-to-end launch of new nurse-practitioner practices: guide providers from contract to first patient visit, configure EHR/scheduling/ZocDoc, coordinate credentialing/billing/operations, manage a pipeline of launches, document playbooks, coach providers on early practice growth, and report launch metrics to flag risks.

The Technical Customer Success Engineer manages customer relationships post-sale, implements Macroscope, supports users, and gathers insights to enhance the product's future. They ensure a smooth onboarding experience for engineering teams and serve as the main point of contact for technical issues.