Top Customer Success Jobs

Manage the customer lifecycle for top-tier B2B clients, create success plans, collaborate with sales and marketing, strategize learning initiatives, and ensure product adoption and value for clients.

Serve as strategic partner for a portfolio of clients from onboarding through adoption and renewal. Build relationships, drive product engagement, define health metrics, manage renewals and expansions, run business reviews and account plans, translate data into success stories, and collaborate cross-functionally to ensure customers achieve business outcomes.

Support onboarding, training, and implementation for health system customers. Deliver in-person and virtual clinical training, troubleshoot product use, monitor success metrics, drive adoption and retention, and travel to customer sites to ensure positive clinical outcomes.

The Principal Customer Success Manager will manage key enterprise accounts, ensuring client satisfaction, retention, and revenue growth while leading negotiations and fostering senior stakeholder relationships.

Senior Solution Adoption CSM manages a portfolio of WEM accounts, drives structured adoption of IEX/CXone WFM, EEM, and ESP, builds Solution Adoption Plans, runs QBRs, partners with TAM/Product/Support, monitors account health, identifies upsell opportunities, and delivers client roadmaps and executive briefings to improve product utilization and renewals.

Manage a large portfolio using tech-touch and semi-automated engagement to drive renewals, retention, and expansion. Design and optimize digital outreach and data-driven triggers, monitor health scores, qualify expansion leads, collaborate cross-functionally, and provide voice-of-customer insights to improve product and forecasting.

Manage enterprise publisher accounts as the primary technical advisor. Monitor ad performance, diagnose and resolve technical issues, implement optimizations, coordinate escalations with internal teams, provide product expertise, educate publishers, and drive growth and retention.

Manage a portfolio of SaaS customers to drive adoption, retention, and growth. Lead onboarding, reduce time-to-value, resolve issues, analyze customer data, advocate feedback to product, and collaborate with Sales and Professional Services on renewals, upsells, and expansion.

Manage a book of client accounts to ensure renewals, upsell services, schedule and oversee service delivery using Acumatica and Assignar, analyze sales activity, meet revenue and profitability quotas, collaborate with operations for implementation, and maintain high customer satisfaction.

Manage renewals and upsells for existing clients, schedule services using Acumatica and Assignar, generate renewal proposals, manage a $1–2M book of business, ensure revenue and profitability targets, maintain high customer satisfaction, collaborate with operations and business development, and track sales activity.

Lead and build Covera's Center of Excellence Customer Success function for jumbo employer and health plan clients. Own strategic client relationships, act as executive advisor, manage onboarding and sales handoffs, deliver recurring performance reporting and QBRs, identify renewal and expansion opportunities, and coordinate internal teams to ensure ROI and client advocacy. Role requires travel to customer meetings and industry events.

Serve as a strategic customer success lead for large law firm accounts, driving adoption of LexisNexis research, drafting, analytics, and AI solutions. Build trusted advisor relationships, develop success plans, use usage and health data to remove adoption barriers, support renewals and expansions, and share customer insights with product and cross-functional teams to improve outcomes and retention.

Manage and nurture Select customer accounts across a CT territory to ensure satisfaction, retention, and growth. Act as primary contact, coordinate with sales/support/operations, run business reviews, build tailored success plans, identify upsell/cross-sell opportunities, monitor performance metrics, and maintain retention data in UPS DRIVE.

Own and drive the health, adoption, retention, and growth of strategic late-stage private customers. Act as trusted advisor, deliver training, surface liquidity/IPO opportunities, build AI-driven engagement workflows, lead renewals and negotiations, coordinate cross-functional resources, and provide customer feedback to product and support teams to reduce churn and expand account value.

Own the health and success of strategic enterprise customers by driving product adoption, retention, and growth. Build trusted advisory relationships, train customers on Carta tools (including MCP plugins), surface liquidity and IPO opportunities, and marshal cross-functional resources to resolve issues. Use AI-driven workflows and customer success platforms to scale engagement and reduce churn.

Manage a book of enterprise customers to drive adoption, renewals, and expansion for Chromatic and Storybook. Monitor customer health, surface risks, run business reviews, partner cross-functionally with Sales/Product/Engineering, create account plans, analyze usage metrics, and build scalable CS processes and playbooks.

Manage post-sale client relationships for YuJas SaaS platforms, drive renewals and upsells, deliver onboarding and training, resolve technical issues, monitor account health, and provide regular updates to clients and internal stakeholders to maximize value and retention.

Support client relationships by tracking and resolving cases, coordinating cross-functional teams, pulling and interpreting reports, maintaining documentation, and providing operational and administrative support to ensure client performance guarantees are met.

Manage a portfolio of mid-market Gaming & Entertainment/Media advertisers to drive retention, revenue expansion, and platform adoption. Serve as a strategic advisor, lead onboarding and business reviews, optimize campaigns using data, identify upsell opportunities with Sales, monitor account health, and collaborate cross-functionally to improve playbooks and customer outcomes.

Provide day-to-day operational support for a book of transactional accounts: enter pickup/delivery requests, collect documents, verify timely moves, resolve AR/AP issues, escalate and communicate problems, follow SOPs, and maintain account profiles while collaborating with Account Executives.

Lead and grow an SMB/Mid-Market Customer Success team of six to drive retention, renewals, adoption, and expansion. Coach CSMs, manage escalations, establish scalable operating rhythms, implement AI and automation to improve efficiency, analyze customer and team data, build playbooks and journeys, and partner cross-functionally to deliver exceptional end-to-end customer outcomes.

Lead and develop a team of Customer Success Managers for SMB and Mid-Market, driving retention, renewals, product adoption, and expansion. Establish scalable processes, use data and AI/automation to optimize workflows, manage escalations, partner cross-functionally, and represent customer needs internally.

Senior leader owning executive relationships with PSAOs, GPOs, wholesalers and channel partners to drive product adoption, pharmacy activation, partner growth and revenue retention. Develops multi-year partnership plans, adoption strategies, executive business reviews, and cross-functional initiatives while mentoring client success teams and aligning partner objectives with product and go-to-market efforts.

Manage client accounts to grow revenue and engagement through regular reviews, proposals, SOWs, onboarding coordination, project management, and relationship-building. Present solutions, resolve critical issues, maintain industry knowledge, and track activities in the CRM/sales platform.

Lead a regional Customer Success team to drive adoption, retention, expansion, and executive relationships. Manage a book of complex SaaS/CPM customers, build and execute success plans, run governance and risk cadences, collaborate cross-functionally, and report on KPIs and commercial outcomes to senior leadership.