Top Customer Success Jobs

Owns the success, adoption, renewal, and expansion of high-value Salesforce Signature customers, particularly in state, local government, and education. The role serves as a trusted strategic advisor, coordinates Signature deliverables, drives Sales and Service Cloud adoption, monitors platform health and usage, manages risks and incidents, and aligns business and technical stakeholders. The manager also conducts enablement sessions, develops success plans, uses AI tools, and partners with Sales, Engineering, and Product teams.

Manage post-sale relationships with healthcare revenue cycle management customers, serving as a trusted advisor to providers and executives. Drive engagement, retention, customer growth, KPI performance, revenue cycle improvements, billing audits, and account receivable outcomes. Coordinate internal resources across support, sales, IT, accounting, compliance, and consulting teams while conducting executive meetings and reviewing customer strategies and performance.

Manage a portfolio of B2B SaaS accounts throughout the customer lifecycle, building executive relationships, conducting business reviews, monitoring health and churn risk, and supporting renewals. Identify expansion opportunities with Account Executives, synthesize customer feedback for Product and Engineering, and advocate for customer needs. The role requires strong communication, analytical ability, attention to detail, resourcefulness, and cross-functional collaboration. Remote work is available across US time zones.

Leads a team of 7–8 Customer Success Managers serving upmarket SaaS customers. Responsibilities include coaching and developing talent, driving retention, adoption, customer value, renewals, forecasting, risk management, and operational excellence. Partners cross-functionally with Sales, Product, Support, Professional Services, Marketing, and RevOps to improve customer outcomes and scale Customer Success programs.

Own key customer relationships, renewals, retention, and expansion revenue while building Strella’s customer success function. Develop onboarding, QBR, renewal, health-score, and adoption playbooks; establish tracking metrics and dashboards; manage and coach Customer Success staff; and partner with Sales, Product, Engineering, and Marketing. The role requires strategic account leadership, process building, commercial ownership, and readiness to scale a team in a fast-growing B2B SaaS startup.

Leads Penske’s Customer Success function by developing strategy, enablement, adoption, retention, and expansion programs. Builds and manages the Customer Success team, drives customer outcomes and experience, optimizes customer journeys, reviews feedback, monitors KPIs, identifies product opportunities, and partners with Sales and cross-functional leaders on strategic initiatives.

Own customer relationships from contract signing through onboarding, adoption, renewal, and account growth. Develop training materials, provide ongoing support, identify customer needs, and translate feedback for Product, Design, and Engineering. Establish customer success processes, define end-user support, and build and lead a support team. The role requires exceptional communication, independent ownership, sound judgment, and comfort working with AI tools in an early-stage startup.

Leads Penske’s Customer Success program, strategy, enablement, and team development. The Director drives customer adoption, retention, expansion, and outcomes; defines customer journeys; monitors KPIs; prioritizes feedback; identifies product opportunities; and collaborates with Sales and cross-functional leaders. This role builds a high-performing team, aligns senior stakeholders, improves operational excellence, and reports on performance and strategic initiatives.

Lead issuer client success initiatives from onboarding through ongoing engagement. Analyze issuer, trading, shareholder, and market data to produce benchmarking and practical insights. Create scalable research, presentations, educational materials, and thought leadership. Identify recurring client needs, improve digital resources and processes, and collaborate with Product, Marketing, Sales, Issuer Services, and Market Data teams to strengthen issuer-facing offerings. Use AI and digital tools to improve research, content development, and client success scalability.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Onboard new and upgraded clients, demonstrate Gartner products, research client businesses and trends, and facilitate calls to understand priorities and challenges. Collaborate with Sales and internal partners to articulate Gartner’s value, overcome obstacles, increase engagement, and support purchasing decisions. The role requires strong communication, organization, critical thinking, relationship-building, and English-French bilingual proficiency.

Onboard and support Gartner clients by understanding their priorities, demonstrating service value, driving engagement, and maximizing subscription ROI. Partner with stakeholders and Gartner experts to deliver solutions, improve client satisfaction and retention, and support account growth. Use insights and metrics to identify challenges, align resources, and continuously improve the client experience.

Build the customer success function and playbooks for Luminary’s Physics AI platform. Develop tailored solutions for engineering simulation workloads, create training and onboarding programs, run QBRs and office hours, champion customer feedback, oversee support escalations, and represent Luminary at industry events. The role requires technical expertise in engineering simulation, strong customer empathy, public speaking, and collaboration with Product, Design, and Support teams.

Serves as a liaison between WellSky and clients, managing contract adjustment requests, coordinating resolutions, strengthening long-term relationships, and improving client lifecycle experiences. The role partners with internal stakeholders on negotiation strategies, analyzes and drafts proposals and business communications, and supports efficient completion of client action items.

Leads strategic relationships with a complex portfolio of healthcare clients, serving as primary point of contact and trusted advisor. Develops success plans, coordinates cross-functional teams, leads executive business reviews, analyzes engagement and clinical outcomes, resolves complex service issues, and manages renewals, retention, and account expansion. The role requires extensive healthcare client success experience, executive communication, project leadership, data orientation, autonomy, and Salesforce proficiency.

Guide enterprise customers through onboarding, integrations, adoption, and expansion of an AI observability platform. Architect deployment solutions, write custom integrations, advise data science and ML engineering teams, lead technical engagements and escalations, communicate customer needs internally, and promote model transparency, monitoring, governance, and measurable business outcomes.

Manages a portfolio of clients as a trusted advisor, guiding onboarding, adoption, and product utilization. Monitors client health, usage, risks, and performance metrics; resolves concerns and escalations; develops success plans; and supports renewals and account expansion. Collaborates with Sales, Support, Product, and Operations to improve client outcomes, retention, and satisfaction while documenting activity and providing product feedback.

Manage enterprise customer relationships as a named technical resource and advocate. Oversee incident communications, analyze support and customer data, identify adoption and renewal risks, and recommend solutions aligned with customer objectives. Provide proactive guidance on Ping Identity features, uncover adoption blockers, and support customer success through hands-on collaboration. The role includes occasional customer-site travel and some after-hours or weekend coverage.

Manages strategic client relationships, satisfaction, retention, engagement, utilization, issue resolution, renewals, and account strategy. Partners with HR leaders, consultants, vendors, and internal teams to address client needs, interpret utilization trends, develop action plans, and communicate recommendations. Requires strong knowledge of healthcare and mental wellbeing markets, data analysis, executive communication, and independent management of complex client situations.

Manage client onboarding, renewals, price increases, executive business reviews, and the full client lifecycle. Build relationships with executive decision-makers, provide IT consultation, develop technology roadmaps and budgets, coordinate escalations, and identify mutually beneficial growth opportunities. Collaborate with Sales, Marketing, Finance, and Operations to improve retention, client satisfaction, and advocacy.

Manage client onboarding, renewals, price increases, executive business reviews, and ongoing relationship health. Consult with SMB clients on IT roadmaps, budgets, and strategic solutions while coordinating internal resources to resolve issues and support growth opportunities. Engage executive decision-makers, manage escalations, document client activity in the CRM, and collaborate with Sales, Marketing, Finance, and Operations to drive retention, satisfaction, and advocacy.

Resolve inbound customer support requests for robotics products through HubSpot, troubleshoot routine hardware and software issues, meet SLA targets, and escalate complex problems appropriately. Manage regional loaner fleet logistics, initiate RMA and service workflows, maintain knowledge-base documentation, identify recurring issue patterns, and share customer feedback with Customer Success, Product, Engineering, and Operations teams. The hybrid role is based in Charlotte, North Carolina.

Own strategic relationships, business outcomes, renewals, upsells, and long-term growth for enterprise SaaS clients. Lead executive engagement, success planning, roadmap development, AI-informed marketing strategy, escalations, competitive positioning, and cross-functional collaboration. Serve as the senior client advocate while Solutions teams manage technical execution. The role requires frequent in-person client visits in New York City.

Manage named mid-market accounts by driving Mimecast platform adoption, utilization, configuration health, and measurable customer value. Advise technical and executive stakeholders on email security and human risk management, lead business reviews, monitor health and renewal risk, coordinate escalations, identify expansion opportunities, and partner with account and renewals managers. Use customer data and AI-guided insights to prioritize value conversations and support retention and growth.