Top Customer Success Jobs

Manage enterprise customer relationships from onboarding through adoption, driving platform usage, account health, retention, and growth. Serve as a trusted advisor by understanding customer goals, conducting data-informed business reviews, recommending solutions, resolving issues proactively, and advocating for customers. Collaborate with internal teams, manage multiple client projects, identify process gaps, and develop technical and product expertise in a SaaS environment.

Serve as the primary technical expert for Cyera’s data security platform, driving customer onboarding, training, adoption, retention, renewals, and expansion. Build trusted relationships, deliver customized use cases, troubleshoot technical issues, monitor customer health, conduct business reviews, and develop joint success plans. Collaborate with development teams, influence product roadmaps, document best practices, mentor teammates, and lead executive meetings and technical workshops. Travel approximately 25–50% annually.

Own strategic enterprise customer relationships, driving retention, adoption, revenue growth, and satisfaction. Lead onboarding, account planning, executive reviews, expansion opportunities, risk recovery, and cross-functional initiatives. Analyze customer data, provide ecommerce and cross-border commerce guidance, maintain forecasts and account documentation in Salesforce, champion customer feedback, and mentor team members. The role requires strong commercial, analytical, technical, communication, and stakeholder-management skills in a remote enterprise customer success environment.

Manage strategically important customer accounts and help clients achieve outcomes using Velsera solutions. Build success plans, monitor customer health and KPIs, provide solution guidance, advocate for customers internally, manage escalations, support expansion opportunities, and oversee renewals. The role requires strong customer-facing communication, relationship management, cross-functional collaboration, and familiarity with clinical diagnostics or life sciences software. Genomics and clinical laboratory experience, especially Next Generation Sequencing, are preferred.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

The role involves supporting enterprise sellers through data synchronization, building enterprise-grade systems, collaborating across teams, and improving customer support tooling.

Manage a portfolio of programmatic ad clients, partnering with Demand Facilitation and internal teams to execute campaigns, provide reporting and insights, troubleshoot delivery issues, identify growth opportunities, and conduct business reviews to meet revenue and performance goals.

Own strategic partnerships with CPG customers, driving measurable outcomes, platform adoption, user expansion, and retention. Analyze usage data and business context to identify risks and opportunities, develop success plans, lead executive and operational relationships, and advocate for customers internally. Collaborate with product, sales, marketing, and support teams while contributing to repeatable playbooks, thought leadership, and customer best practices.

Own post-go-live relationships for mid-market and enterprise B2B SaaS customers. Drive adoption, configuration refinements, customer health, QBRs, renewals, retention, and expansion. Partner with Sales, Solutions Architecture, Implementation, Product, and Engineering while serving as a strategic advisor to revenue leaders. Build scalable Customer Success playbooks, health scoring, ROI models, and renewal processes as an early team member.

Own a portfolio of approximately 10 emerging-market healthcare client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, retention, revenue growth, escalations, reporting, process improvements, and cross-functional collaboration. Partner closely with the VP of Client Success on segment strategy, team development, account health, operational improvements, and standardized playbooks. The role is remote in the US and requires travel as needed.

Manage post-implementation customer relationships, driving retention, adoption, and account growth. Understand client objectives, assess account health and product usage, develop success plans, coordinate internal resources, and represent customer feedback. Conduct workflow evaluations, optimization training, stakeholder communications, and product solution recommendations. The role requires strong client relationship management, strategic planning, data analysis, presentations, and healthcare or SaaS experience.

Own approximately 10 emerging-market client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, revenue growth, retention, escalations, client satisfaction, reporting, and account health analysis. Partner with the VP of Client Success on segment strategy, team development, process improvement, automation, and cross-functional initiatives. Maintain CRM and reporting accuracy while fostering a high-performance, collaborative team.

Own enterprise customer relationships from contract signature through onboarding, adoption, retention, renewal support, expansion influence, and advocacy. Build the company’s first dedicated customer success function, including playbooks, engagement cadences, health monitoring, and value narratives. Analyze performance data proactively, identify risks and opportunities, demonstrate customer value, support champions, and collaborate with sales on commercial growth.

Build and lead InSite Health’s Customer Success function from the ground up. Design scalable processes, playbooks, KPIs, systems, team structures, onboarding, implementation, adoption, renewal, and expansion programs. Own executive customer relationships, customer health, retention, and cross-functional issue resolution. Recruit and develop the team while personally supporting implementations, launches, trainings, executive reviews, and complex institutional accounts. Frequent travel to school districts and government client sites is required.

Own an enterprise customer book of business, supporting onboarding, integrations, troubleshooting, support tickets, data reviews, and product feedback. Monitor account health and usage data to identify churn risks, drive retention and expansion, and improve customer engagement. Partner cross-functionally with Product, Engineering, Onboarding, Support, and Media Strategy to resolve technical issues, coordinate deliverables, and enhance customer success processes.

Own an enterprise customer portfolio, supporting onboarding, product integrations, troubleshooting, account health monitoring, retention, and expansion. Coordinate with Product, Engineering, Support, Onboarding, and Media Strategy teams to resolve issues, deliver recurring insights, manage feedback, and improve customer engagement. Use analytics and CRM tools to identify risks, automate health tracking, and help customers maximize Northbeam’s marketing intelligence platform.

Manage a strategic portfolio of enterprise healthcare customers representing approximately $2MM in ARR. Drive renewals, upsells, account planning, executive relationships, and Quarterly Business Reviews. Partner with engineering and go-to-market teams to influence the product roadmap and develop customer success content. The role requires strong presentation, relationship management, problem-solving, and cross-functional leadership skills in an in-person startup environment.

Build and operationalize Axuall’s Customer Success function while managing a portfolio of healthcare technology customers. Develop playbooks, engagement models, health scoring, QBR processes, and success metrics; drive platform adoption, satisfaction, and retention; lead customer reviews and risk mitigation; and collaborate with Account Management, Implementation, Product, Engineering, and Support to improve customer outcomes and support renewals and expansion.

Manage and grow Delphix customer accounts across the eastern United States. Responsibilities include driving adoption, demonstrating business value, securing renewals, identifying expansion opportunities, managing customer health and risk, leading executive business reviews, coordinating technical escalations, and partnering with sales, support, product, engineering, services, and partners. The role requires strategic customer engagement, contract negotiation, KPI measurement, account planning, and familiarity with DevOps and test data management environments.

Own a portfolio of up to 50 mid-market government agency accounts, including segmentation, customer health, renewals, retention, adoption, and enablement. Build trusted relationships with senior agency leaders, lead business reviews, develop account plans, manage escalations, and advocate for customer needs. Use Gainsight, AI tools, dashboards, and scaled engagement motions to improve customer outcomes. Partner with Sales, Services, Support, Product, and Enterprise Customer Success teams. Travel approximately 20%.

Provide technical pre- and post-sales support to AEC clients: design solutions, build integrations, configure environments, import and transform data, write automation scripts, validate APIs and templates, and collaborate with Sales, Product, and Engineering to ensure smooth implementations and scalable technical solutions.

Lead execution of Customer Success strategy to drive retention (GRR/NRR), mature CS operations/analytics, build and scale a multi-product CS team, own renewals and forecasting, set tooling strategy (Gainsight/Salesforce), and partner cross-functionally to drive adoption, expansion, and customer advocacy.

Leads and develops a Customer Success team serving strategic enterprise customers. Owns onboarding and adoption strategies for deployments exceeding 1,000 vehicles, executive stakeholder relationships, business reviews, customer health, retention, expansion, and ROI realization. Establishes scalable success processes, governance frameworks, KPI reporting, and data-driven recommendations while coordinating Sales, Product, Engineering, Support, and Operations. The role also manages enterprise risks, team performance, organizational growth, and customer advocacy, with travel of up to 30%.

Manage strategic healthcare and hospital-system accounts as a trusted advisor. Responsibilities include customer onboarding, product adoption, success planning, health monitoring, business reviews, retention, account growth, upselling, data-driven reporting, issue resolution, training, and cross-functional collaboration with Sales, Product, Engineering, and Support. The role requires building relationships with executives, clinical leaders, IT teams, and software users while driving measurable customer outcomes and advocacy.

Owner of post-sale account management for programmatic and managed-service advertiser portfolios. Manages end-to-end campaign delivery and PMP deal lifecycle, provides strategic consulting, drives upsell and retention, and partners cross-functionally to optimize performance using Nexxen's SSP, DSP, and DMP.