Top Customer Success Jobs
As a Customer Success Manager, you will play a strategic role in aiding customers to maximize the value of Moveworks' AI platform. You'll coach clients through deploying ML-based chatbots while contributing feedback to the product team for enhancements. Your focus will be on navigating transformation journeys for customers and ensuring their successful use of the platform.
Join Belay Technologies as a Staff Support Specialist and be responsible for managing actions, coordinating with experts, and providing tactical support. This role requires a TS/SCI Clearance with polygraph and a Bachelor's degree in any discipline or equivalent experience. The company offers various perks including paid leave, training/tuition benefits, and medical coverage.
As a Merchant Success Manager, you will assist merchants in successfully selling subscriptions on Shopify. This involves providing both tactical and strategic expertise and collaborating with various teams to develop new strategies for ensuring merchant success.
The Customer Support / Operations Associate will research and respond to inquiries from customers, provide training and support on business functions, assist with configuration issues, and drive process improvements within the department.
The Case Manager at Camden Case Management is responsible for supporting clients with mental health and addiction challenges, developing personalized reintegration plans, and maintaining communication with clients, their families, and their clinical providers. This role involves weekly sessions, monitoring clients' progress, and managing documentation related to client care.
The Business Support Analyst is responsible for monitoring applications, diagnosing issues, providing support, and recommending improvements. Duties include prioritizing service requests via Jira, resolving problems, conducting health checks, and documenting processes. The role requires strong technical skills in scripting and application support, along with excellent communication and customer service abilities.
The Director of Digital Customer Experience leads the digital UX strategy and the Avant-Garde product team. Responsibilities include developing unique digital experiences, managing user experience designers, ensuring best practices in content delivery, overseeing website domain management, and implementing SEO strategies.
The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, ensuring quality through QA and editing. Responsibilities include managing vendor relationships, gathering customer requirements, and assisting with dialogue design and localization.
The Quality Specialist ensures effective implementation and maintenance of Lightship's quality management system. Responsibilities include managing eDMS and QMS, supporting training needs, preparing for audits, and contributing to quality-related processes and documentation while collaborating cross-functionally. The role requires strong communication skills and knowledge of ICH/GCP regulations.
As a Customer Success Representative, you will serve as the primary point of contact for clients, ensuring their satisfaction and retention through personalized support, training, and problem resolution. You will collaborate with internal teams to understand client needs and provide solutions, while also tracking customer engagement data and delivering training to enhance product usage.
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