Top Customer Success Jobs

Serve as primary client contact to answer inquiries, coordinate client needs with internal teams, and provide timely phone/email/chat support. Build deep knowledge of asset protection, entity formation, estate planning, and capital development. Improve client processes, support administrative tasks, and track performance via satisfaction and efficiency metrics.

Lead post-onboarding customer journey across adoption, support, renewals and expansion. Manage and grow a remote account management and frontline support team, build AI-driven support stacks, drive retention and NPS metrics, partner with implementation and product, and own renewal/expansion playbooks.

Own a portfolio of SaaS customers from onboarding through renewal. Drive product adoption, conduct check-ins and business reviews, identify at-risk accounts, coordinate upsell with Sales, track account metrics, relay feedback to Product, maintain account records in a CSM platform, and support renewals and M&A onboarding.

Serve as a trusted post-sales advisor for a portfolio of enterprise customers, driving adoption, retention, renewals and expansion. Build executive relationships, create account and engagement plans, coordinate internally across Services, Sales, Support and Product, deliver business reviews, and act as the customer voice to ensure successful outcomes and growth.

Own enterprise customer relationships to drive onboarding, adoption, retention, and expansion. Serve as product expert and advisor, coordinate across Sales and Product, analyze usage, lead renewals, and map product value to customer outcomes while engaging C-suite stakeholders.

The Client Success Specialist II manages client requests, coordinates communication between clients and advisors, and supports data input and reports generation, ensuring high-quality client service.

Provide post-loan customer support and escalation resolution via phone, email and text; document interactions; perform QA on loan specialist calls; handle lien verifications, short payoff and unwind issues; manage regulatory/BBB complaints and customer reviews; compile root-cause data and ensure compliance.

Own a portfolio of high-value contractor accounts to shift relationships from reactive support to proactive customer success. Drive adoption, value realization, account strategy, data-driven insights, and change management while building repeatable processes and influencing Product, Operations, and leadership.

Serve as primary post-sales strategic partner for largest enterprise clients, driving AI Agent adoption, ROI, optimization, governance, renewals, and cross-functional advocacy to turn customers into champions.

Own post-sales lifecycle for enterprise accounts; act as technical advisor for cloud-native, semantic layer, and AI analytics integrations; drive adoption, ROI, and NRR; lead QBRs, technical enablement, telemetry-based health monitoring, escalations, and collaborate with Product, Engineering, and Sales to renew and expand accounts.

Serve as a clinical voice for customers, leading onboarding and training for InsightRX products, providing pharmacokinetic support, collaborating with clinical and technical stakeholders, building training materials, contributing to analytics, and bringing customer feedback into Product, Sales, and Marketing.

Player-coach Customer Success manager who leads a small team while owning a portfolio of merchants. Drive onboarding, product adoption, retention, and ROI; establish SLAs, playbooks, and processes; monitor customer health; escalate and resolve complex issues; identify expansion opportunities; collaborate with Product, Engineering, Sales, and Marketing; leverage automation and AI to scale operations.

The Customer Success Manager ensures high-value customers receive a strong ROI from Salesforce, addressing technical and business concerns while driving digital transformation in the public sector.

Manage customer success programs including onboarding, engagement, health monitoring, metrics tracking, training, and CRM system support. Develop processes, documentation, reporting, and cross-functional coordination to improve customer satisfaction, retention, and growth.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.

Manage post-sale relationships with engineering leaders: onboard customers, set success plans, drive adoption and expansion, surface churn risks, advocate cross-functionally, and scale CS playbooks focused on AI and developer intelligence.

Supervise a customer success team to maintain client satisfaction, resolve issues, monitor performance and KPIs, identify upsell and retention opportunities, and support scalable revenue growth through data-driven engagement and process improvements. Hybrid role within the Elk Grove Village, IL territory.

Own and expand enterprise Transportation Management accounts: set account strategy, project-manage savings initiatives, perform complex network and performance analysis, lead executive business reviews, coordinate cross-functional teams, support renewals, and visit customer sites to drive measurable supply-chain value.

Provide onboarding and ongoing support for clients using Civitechs civic tools: manage support tickets, maintain client accounts through lifecycle, track product usage, update support documentation, modify team sites with basic programming, and coordinate cross-functional efforts to ensure client success.

Manage and strengthen K-12 client relationships by onboarding, training, and supporting schools in using PLI platforms. Proactively address issues, coordinate with a POD (Data and Teaching & Learning Specialists), visit sites as needed, and communicate progress to stakeholders to drive student success.

Manage onboarding, launch, and ongoing support for internal podcast programs. Advise clients on adoption and communication strategy, create support resources (FAQs, guides, templates), and build trusted client relationships to scale private audio for employee communications.

Design and run the digital-first customer success motion for SMBs: build automated lifecycle journeys, lifecycle email and in-app campaigns, AI-powered interventions, measure program performance, define retention indicators and playbooks, run webinars, and collaborate with Product, Marketing, and Implementation to drive adoption and renewals.

Manage a high-volume portfolio of Emerging Business advertisers to drive retention, adoption, and expansion using data-driven prioritization, automation, scalable playbooks, and cross-functional collaboration. Build customer success programs, surface growth opportunities, maintain CRM accuracy, and continuously improve processes to deliver measurable campaign and business outcomes.

Manage and nurture customer relationships for a SaaS product (LighthouseAI), monitor usage and metrics, run meetings and reports, gather product feedback, support renewals/upsells, and maintain SOPs. Perform data validation and coordinate cross-functional customer success activities remotely.

The Sr. Customer Success Manager is responsible for the health of assigned accounts, ensuring customer adoption and growth while managing renewals and upsells through relationship building and technical support.