Customer Success

Posted 5 Days Ago
Schaumburg, IL
1-3 Years Experience
Artificial Intelligence • Fintech • Information Technology • Machine Learning • Software • Automation
Transform your credit department with digital task management and process automation.
The Role
Customer Success Representative responsible for onboarding, product implementation, collaboration in product enhancement, conducting product demonstrations, and providing comprehensive customer support. Bachelor's degree and 1-3 years of experience in client-facing role preferred. Strong communication and client relationship skills.
Summary Generated by Built In

Description
At the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of SaaS Product Implementation, Product Management & Strategy, and providing both Technical and Business Support to our clients.
What You Will Do:

  • Lead and support customer onboarding and implementation for the Bectran platform.
  • Collaborate in product enhancement by understanding customer needs and crafting tailored features/workflows.
  • Prioritize product development based on customer feedback and software development cycles.
  • Conduct engaging product demonstrations for potential clients using online conferencing tools.
  • Provide comprehensive customer support to existing clients via phone, email, or support tickets.


Requirements
What You Need to Be Successful:

  • Bachelor's degree.
  • 1-3 years of experience in a technical or business client-facing role (Preferred but not required).
  • Strong passion for application functionality and design.
  • A natural ability to understand and articulate software features.
  • Proven track record in building and maintaining strong client relationships.
  • Exceptional communication skills.


Who We Are:
Since its inception in 2010, Bectran has pioneered cost-effective credit management and accounts receivable automation solutions for all sizes of organizations. Bectran's SaaS solutions - credit, collections and accounts receivable - provide seamless user experiences across various industries and empower users with robust credit evaluation services, providing more oversight, control and efficiency to companies of all sizes.
Our dedication to improving the efficiency of the order-to-cash cycle has helped companies cut down the time to process and approve credit by over 90% while significantly lowering the risk of default. We are committed to helping businesses make the transition to powerful SaaS technology solutions that save you time and money.
What You'll Love About Bectran:

  • Opportunity to develop strategic industry insights and drive personal success.
  • Engaging with Fortune 500 companies to address significant industry challenges.
  • 100% company covered medical, dental and vision insurance.
  • PTO and paid holidays.
  • Company paid wellness and fitness programs.
  • Relaxed, casual dress code.


As Bectran continues to expand in the Fintech industry, we are looking for talented and passionate individuals to enhance our Customer Success team. If you're eager to contribute, tackle complex challenges, unleash your potential, and grow professionally, we are excited to hear from you!

What the Team is Saying

Ali Kidwai
Nolan Grandaw
The Company
Schaumburg, IL
51 Employees
On-site Workplace
Year Founded: 2010

What We Do

Bectran is an industry-leading SaaS platform which has grown rapidly to become the companion toolkit for the Credit Department just as a CRM is for the Sales Department. Recognized as a top innovator in the credit software industry, Bectran has been described by credit professionals as "the future of the credit department."​

Why Work With Us

Bectran is a tight-knit community of individuals who value innovation, ingenuity and integrity. Not only have we created the industry-leading B2B credit management SaaS platform, but we’ve managed to have fun while doing it.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Bectran, Inc Offices

OnSite Workspace

Typical time on-site: None
Schaumburg, IL

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account