Top Customer Success Jobs
The Software Support Specialist will provide ongoing technical support to customers using the FRONTSTEPS platform, assist new customers with onboarding, resolve technical issues via phone, email, and chat, and document customer interactions. Responsibilities include escalating urgent issues, training team members, analyzing problems, and maintaining knowledge of industry trends.
The Senior Benefits Specialist manages global benefits administration, including medical, dental, and retirement plans. They coordinate leave of absence processes, ensure compliance with federal and state laws, and provide excellent customer service to employees. The role involves analyzing benefits data and working with HRIS for system setup and execution of Open Enrollment processes.
As a Dealer Success Specialist, you will build relationships with automotive dealers to help them succeed with Edmunds' services. You will support onboarding processes, monitor dealer performance, and address customer issues while documenting activities in Salesforce.
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The Outbound Lead Generation Specialist will drive outbound sales efforts by warming up sales funnels and closing deals. Responsibilities include lead prospecting, conducting outbound outreach via various channels, maintaining a pipeline of prospects, qualifying leads, managing CRM, collaborating with sales and marketing teams, and tracking performance metrics to optimize outreach strategies.
Lead the Customer Success team at Findigs, ensuring clients maximize value from our rental platform. Responsibilities include coaching, managing onboarding processes, conducting performance reviews, and acting as the customer's voice for feedback to internal teams.
Responsible for ensuring the delivery of a particular service within agreed service levels by working with the business and IT service provider. Monitors service performance, reviews status updates, and raises issues for resolution. Supports the development of technical documentation and drives continual service improvement.
The Senior Director of Customer Success will lead the transformation of SimplePractice's customer onboarding and retention strategies, oversee group practice management, and collaborate with Customer Marketing and Product Management to enhance customer engagement. The role requires a focus on strategic planning and team leadership to improve client outcomes.
Resolutions Specialists at Reverb deliver exceptional customer service by resolving complex issues for musicians and gear sellers. Responsibilities include managing customer disputes, performing account actions, collaborating with teams, and maintaining clear communication while documenting case activities.
The Legal Specialist will support MassMutual's mutual fund legal team by preparing various disclosure documents for SEC registered mutual funds, managing filings, preparing board meeting materials, and interacting with clients for document reconciliation. This role also requires maintaining compliance calendars and ensuring the quality of draft documents.
The Procurement Specialist will manage purchase orders, supplier communications, delivery schedules, and data analytics related to procurement processes. They will support tactical projects and ensure that the procurement needs of the business are met effectively by maintaining relationships with suppliers and various departments.
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