Top Customer Success Jobs

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

The Global Customer Success Manager oversees the post-sale journey for strategic global accounts, focusing on customer adoption, retention, and business outcomes through collaboration with internal teams and stakeholders.

Own retention for at-risk dental customers by building relationships, executing success plans, driving product adoption, coordinating cross-functional support, documenting feedback, and tracking retention metrics to reduce churn and identify expansion opportunities.

Support post-sales campaign operations for large accounts: collect assets, create templates, set up campaigns, perform QA, track timelines, coordinate edits, report on performance, and learn digital marketing concepts and analytics.

The Customer Success Manager enables revenue growth through customer onboarding, lifecycle management, and coordinating internal communication, ensuring client satisfaction and operational efficiency.

As a Lead Customer Success Manager, you will build customer relationships, manage the customer lifecycle, analyze engagement metrics, and deliver program demos to ensure customer success.

You will drive initiatives to improve customer retention and value, partner with leadership to optimize strategies and systems, and maintain reporting on customer performance metrics.

The Senior Director of Customer Success will lead Axion's customer experience, manage a team, oversee strategic accounts, define success metrics, and collaborate with various departments to ensure customer satisfaction and growth.

Manage client requests, perform WordPress maintenance, coordinate with the development team, and enhance client relationships through effective communication and project management.

Manage daily operations for the Boston market, serve as the primary client contact, lead new account launches, and ensure excellent service.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

Manage a portfolio of employer customers from onboarding through ongoing lifecycle support, driving value and revenue through upsells. Provide consultative, white-glove service, educate on configuration, payroll and reporting, coordinate with brokers and vendors, create Jira bug reports, facilitate bulk HSA transfers, and use AI and automation tools to improve workflows. Maintain timely responses and identify trends to inform product and operations teams.

Manage a book of customers to drive adoption, onboarding, retention and growth of Linxup telematics solutions. Build consultative relationships, monitor customer health, identify expansion opportunities, coordinate cross-functionally, respond to inquiries, provide training and advocate for clients to improve satisfaction and referrals.

Own post-sales operations for Customer Success: manage data, analytics, compensation operations, CS tooling, automation, and large cross-functional programs. Build dashboards, ensure data integrity, drive process improvements, and lead program rollouts to increase retention, expansion, and operational scalability.

Lead a portfolio of enterprise health system clients to drive implementation, adoption, and value realization of AI-powered clinical documentation. Build executive and clinical relationships, run governance and business reviews, coordinate cross-functional teams, monitor adoption and outcomes, advocate client needs to Product, and support renewals and account growth.

Lead global customer success enablement by designing, deploying, and measuring learning programs. Partner with CS leadership and cross-functional teams, deliver coaching and content, localize initiatives, and use data and evaluation frameworks to drive performance and readiness.

Manage engagement and value delivery for Forrester's largest clients. Develop and execute client engagement and onboarding plans, monitor account health, align with client executives, coordinate delivery with internal teams, drive renewals and enrichment, navigate stakeholder complexity, and promote AI tool adoption to maximize client outcomes and retention.

Support senior AI Success Managers servicing enterprise brand and agency accounts by onboarding clients, educating them on AI/SEO platform insights, preparing reports and recommendations, managing day-to-day client communications, tracking account health and renewals, using AI tools to increase efficiency, and collaborating with product and engineering to improve processes.

Own customer success and sentiment for a portfolio of high-touch accounts, retain and grow revenue, troubleshoot and resolve issues, standardize/customize processes, identify efficiencies across operations and support, partner with sales on growth, manage account-level revenue and margin, provide coverage and project support, and lead special customer success projects.

As an Enterprise Customer Success Manager, you will advise CFOs and finance teams, drive product adoption, minimize churn, and maximize account value through strategic account management.

Own post-sales lifecycle for enterprise accounts, driving adoption of cloud-native architecture, Mosaic semantic layer, and AI analytics. Serve as technical advisor, lead C-suite workshops and QBRs, enable integrations and developer enablement, monitor telemetry and account health, advocate customer needs to Product/Engineering, and partner with Sales to secure renewals and expansions to maximize NRR.

Manage a portfolio of B2B customers to drive value from Tracksuit dashboards: onboard and activate users, set success plans, run quarterly reviews, detect risk, own renewals and expansion, maintain account health, translate customer insight to Product & Marketing, and improve playbooks.

Partner with Customer Success, Consulting, and Support leaders to build dashboards, track OKRs/KPIs, analyze customer health and operational performance, surface trends and root causes, support strategic planning and business reviews, coordinate cross-functional initiatives, and translate ambiguous problems into actionable recommendations to drive retention and operational improvements.

The Client Success Manager drives client adoption, builds partnerships, monitors key health indicators, and translates business challenges into actionable learning strategies.