Top Customer Success Jobs

The Client Success Manager drives client adoption, builds partnerships, monitors key health indicators, and translates business challenges into actionable learning strategies.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Manage onboarding, implementation, adoption, renewals, and expansions for public safety enterprise customers across the South Central US. Serve as technical customer advocate, run business reviews, track implementations, drive product feedback to engineering, and manage a book of ~20 accounts with ~40% travel.

Serve as a strategic, technical customer success manager for public sector clients using Appian. Translate customer goals into roadmaps, drive adoption and self-sufficiency, mitigate risks, expand platform footprint, measure outcomes, and advise on process and technology improvements. Collaborate with internal teams, mentor colleagues, and communicate with technical and executive stakeholders to ensure long-term value and growth.

As a Technical Customer Success Manager, you'll drive customer adoption of Appian's software, establishing yourself as a trusted advisor and ensuring alignment with business goals while mitigating risks to customer success.

As a Technical Customer Success Manager, you'll advise organizations on using Appian's software for business transformation, ensuring adoption and success through strategic partnerships and risk management.

Act as a strategic advisor to help customers adopt and scale Appian solutions (AI, RPA, Data Fabric). Translate business goals into roadmaps, drive adoption, mitigate risks, expand footprint, monitor account health, and collaborate with internal teams and executives to deliver measurable outcomes.

The role involves advising customers on business goals, driving software adoption, mitigating risks, and ensuring long-term growth through Appian's technology solutions.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Build and lead the AMER Customer Success organization for Strategic and Geo Enterprise accounts, hire and develop managers, own retention and expansion (NRR/GRR), create scalable adoption playbooks and coverage models, escalate complex deployments, and partner cross-functionally to drive product adoption and customer outcomes.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.

Lead and develop a team of Customer Success Engineers to drive adoption, resilience, and measurable customer outcomes for Veeam Data Platform. Build scalable success practices (onboarding, success plans, health scoring, executive reviews), act as escalation for strategic accounts, partner cross-functionally, and improve team operations to reduce renewal risk and enable expansion.

Manage a portfolio of Enterprise customers to drive retention, adoption, and growth. Lead technical solution design, onboarding, implementation planning, and account roadmaps. Partner with Sales, Product, and Engineering to scope integrations, run EBRs, analyze customer data, and resolve issues. Mentor other CSMs and influence product improvements through feedback and data-driven use cases.

Manage a portfolio of POS clients to drive retention, reduce churn, and uncover growth opportunities. Build trusted relationships, deliver consultative guidance, analyze account data, lead retention strategies for at-risk accounts, and collaborate across teams to protect revenue and improve client outcomes.

The Customer Success Manager will support and train customers, ensuring product adoption and satisfaction while driving engagement and renewals.

Own renewal and growth for a 5-10 enterprise account portfolio. Serve as primary client contact, deliver business reviews, craft data-driven narratives, identify expansion opportunities, present product roadmaps, run strategy sessions, host events, and generate referrals.

Provide multi-channel (phone, email, chat, text) customer support for buyers and sellers, triage and resolve issues, coordinate handoffs, build Help Center content and support tooling, track recurring problems and share insights, and help define customer success processes and documentation.

Manage assigned healthcare SaaS clients to drive adoption, satisfaction, retention, and growth. Provide consultative guidance, monitor usage, support onboarding and workflows, coordinate issue resolution with internal teams, identify expansion opportunities, conduct strategic reviews, and ensure compliance with licenses and service agreements.

Own post-sale relationships for large enterprise construction customers: lead onboarding, drive adoption, manage renewals and expansion, run onsite QBRs and trainings (25-35% travel), advocate customer needs to Product/Engineering, forecast retention, track account health, and create repeatable enterprise CS playbooks.

Own post-sale relationships for enterprise construction customers, driving onboarding, adoption, renewals, and expansion. Act as primary customer advocate, run on-site business reviews and trainings, track account health, forecast renewals, and develop repeatable enterprise CS playbooks. Partner with Product, Engineering, and Sales to resolve issues and identify upsell opportunities.

Support Enterprise CSMs by preparing account materials, tracking action items, coordinating internal teams, monitoring usage/adoption, assisting onboarding/training, and traveling with CSMs to support meetings and business reviews.

Support customer success by learning Verint products, driving adoption, creating success roadmaps, assessing health scores (Totango), identifying expansion opportunities, advocating customer needs internally, and assisting renewals/growth.

Serve as a strategic partner and trusted advisor to assigned customers to drive adoption and long-term value. Build relationships across the customer lifecycle, develop tailored success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, advocate during issue resolution, and meet renewal and revenue targets.