Top Customer Success Jobs

Manage client onboarding, renewals, price increases, executive business reviews, and ongoing relationships. Consult with SMB clients on IT objectives, roadmaps, and budgets while coordinating internal teams to resolve issues and identify growth opportunities. Maintain accurate CRM documentation, facilitate escalations, engage executive decision-makers, and strengthen retention, satisfaction, and advocacy.

Own enterprise customer success, retention, adoption, and expansion for Okta. Build executive relationships, develop success plans and business reviews, align customer goals with business value, coordinate cross-functional resolutions, surface customer feedback, promote relevant capabilities, and mitigate renewal risks. The role requires strategic advisory, consultative communication, technical problem-solving, and up to 25% travel.

Owns client relationships and renewals for MIP Fund Accounting customers and channel partners. Responsibilities include conducting business reviews, monitoring account health, driving product adoption, identifying expansion opportunities, forecasting revenue in Salesforce, managing upsell sales cycles, coordinating with partners, and collaborating cross-functionally to improve customer satisfaction and retention.

Own a portfolio of client relationships, maintain engagement cadences, identify client needs and growth opportunities, and coordinate with Sales, Marketing, attorneys, and firm staff. The role tracks relationship activity, qualifies opportunities, manages CRM records, supports client engagement initiatives, and communicates insights to internal teams. It requires strong relationship management, organization, judgment, communication, and self-directed execution.

Own lender customer relationships from implementation through post-go-live, advising on mortgage workflow configuration, answering product questions, handling objections, supporting demos, and translating customer feedback to Product and Engineering. The role requires direct mortgage lender experience, customer-facing communication, deep mortgage lifecycle knowledge, hands-on loan origination system experience, and willingness to travel approximately monthly. The CSM will also help establish the company’s customer success playbook.

Drive partner health, product adoption, onboarding, training, and long-term engagement for cybersecurity clients and partners. Provide technical support, prepare partner reviews, document processes, collaborate with GTM and Product teams, and track customer health and KPIs using ChurnZero. The role requires customer-facing technical expertise, security-industry experience, strong communication, analytical skills, and independent remote work capability.

Manages post-sales relationships with strategic HPE customers, guiding onboarding, activation, adoption, and advocacy. Partners with account teams to understand customer objectives, optimize consumption of HPE solutions, and maximize value from as-a-service offerings. Identifies expansion opportunities, supports account growth, improves customer outcomes, and delivers a strong customer experience throughout the customer journey.

Leads a team of Customer Success Managers serving high-touch and strategic SaaS accounts. Owns retention, renewals, expansion, forecasting, executive relationships, escalations, customer value realization, and voice-of-customer programs. Coaches CSMs through account reviews, call evaluations, negotiation, and objection handling. Develops segment strategy, coverage plans, KPIs, dashboards, reporting, and training while partnering with Sales, Finance, Product, Marketing, and Support leadership.

Manage a pooled book of SMB customers as their primary contact, providing onboarding assistance, email and call support, troubleshooting, and long-term success guidance. Create onboarding materials, documentation, webinars, and retention practices. Own cross-functional projects that improve customer engagement and internal operations while becoming a product expert and solving complex customer challenges.

Handle inbound customer inquiries via phone, chat, and email; diagnose and resolve issues in one contact when possible; document cases thoroughly; collaborate cross-functionally; manage follow-ups; meet performance standards and workforce schedule; provide empathetic, high-quality customer service in a fast-paced environment.

Manage strategic enterprise and mid-market SaaS merchants, serving as a consultative partner and product expert. Own renewal strategy, drive platform adoption, demonstrate ROI, resolve escalations, facilitate business reviews, track portfolio metrics, and collaborate cross-functionally to improve retention, expansion, and merchant outcomes.

Own customers from post-sale onboarding through adoption, retention, renewals, and expansion. Build delivery plans, manage account health, run business reviews, resolve escalations, and advocate for customer needs internally. As the first dedicated post-sales hire, establish repeatable customer success processes, including playbooks, health scoring, cadences, and sales handoffs. The role requires technical fluency, commercial judgment, strong stakeholder management, and a willingness to grow into customer success leadership.

Owns the post-sales experience for a customer portfolio, building strategic relationships, driving program outcomes, managing complex initiatives, and delivering data-backed recommendations. The role includes business reviews, stakeholder management, customer education, project planning, cross-functional collaboration, and internal best-practice sharing. The position is fully remote within the United States with occasional on-site customer meetings.

Owns the success, adoption, renewal, and expansion of high-value Salesforce Signature customers, particularly in state, local government, and education. The role serves as a trusted strategic advisor, coordinates Signature deliverables, drives Sales and Service Cloud adoption, monitors platform health and usage, manages risks and incidents, and aligns business and technical stakeholders. The manager also conducts enablement sessions, develops success plans, uses AI tools, and partners with Sales, Engineering, and Product teams.

Manages customer retention, digital adoption, implementation, training, and expansion for Wiley’s digital solutions. Partners with account managers to develop adoption strategies, support pilots, reduce churn, and increase platform usage. Provides LMS and LTI integration support, analyzes usage and activation data, maintains Salesforce account intelligence, and coordinates with instructors, faculty, bookstores, and other stakeholders to ensure successful course implementations and renewals.

Manage post-sale relationships with healthcare revenue cycle management customers, serving as a trusted advisor to providers and executives. Drive engagement, retention, customer growth, KPI performance, revenue cycle improvements, billing audits, and account receivable outcomes. Coordinate internal resources across support, sales, IT, accounting, compliance, and consulting teams while conducting executive meetings and reviewing customer strategies and performance.

Manage a portfolio of B2B SaaS accounts throughout the customer lifecycle, building executive relationships, conducting business reviews, monitoring health and churn risk, and supporting renewals. Identify expansion opportunities with Account Executives, synthesize customer feedback for Product and Engineering, and advocate for customer needs. The role requires strong communication, analytical ability, attention to detail, resourcefulness, and cross-functional collaboration. Remote work is available across US time zones.

Leads a team of 7–8 Customer Success Managers serving upmarket SaaS customers. Responsibilities include coaching and developing talent, driving retention, adoption, customer value, renewals, forecasting, risk management, and operational excellence. Partners cross-functionally with Sales, Product, Support, Professional Services, Marketing, and RevOps to improve customer outcomes and scale Customer Success programs.

Own key customer relationships, renewals, retention, and expansion revenue while building Strella’s customer success function. Develop onboarding, QBR, renewal, health-score, and adoption playbooks; establish tracking metrics and dashboards; manage and coach Customer Success staff; and partner with Sales, Product, Engineering, and Marketing. The role requires strategic account leadership, process building, commercial ownership, and readiness to scale a team in a fast-growing B2B SaaS startup.

Leads Penske’s Customer Success function by developing strategy, enablement, adoption, retention, and expansion programs. Builds and manages the Customer Success team, drives customer outcomes and experience, optimizes customer journeys, reviews feedback, monitors KPIs, identifies product opportunities, and partners with Sales and cross-functional leaders on strategic initiatives.

Own customer relationships from contract signing through onboarding, adoption, renewal, and account growth. Develop training materials, provide ongoing support, identify customer needs, and translate feedback for Product, Design, and Engineering. Establish customer success processes, define end-user support, and build and lead a support team. The role requires exceptional communication, independent ownership, sound judgment, and comfort working with AI tools in an early-stage startup.

Leads Penske’s Customer Success program, strategy, enablement, and team development. The Director drives customer adoption, retention, expansion, and outcomes; defines customer journeys; monitors KPIs; prioritizes feedback; identifies product opportunities; and collaborates with Sales and cross-functional leaders. This role builds a high-performing team, aligns senior stakeholders, improves operational excellence, and reports on performance and strategic initiatives.

Manage enterprise pharmacy and health-system accounts by driving solution adoption, retention, renewals, expansion, and measurable customer outcomes. Build relationships with pharmacy leaders, lead rollouts and business reviews, coordinate cross-functional issue resolution, identify advocacy opportunities, communicate customer insights, and influence product enhancements. Deliver presentations, strategic account plans, ROI insights, and customer engagement initiatives while meeting revenue and referenceability goals.

Lead issuer client success initiatives from onboarding through ongoing engagement. Analyze issuer, trading, shareholder, and market data to produce benchmarking and practical insights. Create scalable research, presentations, educational materials, and thought leadership. Identify recurring client needs, improve digital resources and processes, and collaborate with Product, Marketing, Sales, Issuer Services, and Market Data teams to strengthen issuer-facing offerings. Use AI and digital tools to improve research, content development, and client success scalability.

Manages domestic and international customer orders from entry through delivery for corporate accounts. Resolves shortages, late deliveries, and order issues while coordinating with Sales, Supply Chain, Transportation, distribution centers, and plants. Maintains customer master data, supports order policy adherence, communicates proactively with customers and internal partners, documents account activity, and promotes initiatives that improve order size, direct shipments, case fill rates, and on-time delivery.