Top Senior Operations Jobs in Columbus, OH

Own and administer the CX tech stack, drive AI/automation and self-service, design API-supported workflows, manage Tier II backend operations, oversee Drift CX, and deliver CX reporting, dashboards, SOPs, and vendor/engineering partnerships to improve containment, reduce costs, and resolve systemic issues.

Contract RevOps specialist to audit and fix the GTM stack, integrate and configure CRM and outbound tools, build dashboards and automations, resolve data quality issues, and deliver clear documentation for handoff.

The Director of Business Operations & Legal will design scalable processes for contracts, manage pricing mechanics, drive compliance, and support financing and M&A transactions. This role requires strong problem-solving skills and experience in business operations and legal environments.

The Director of GTM Operations drives operational excellence and growth through strategy development, process optimization, and cross-functional collaboration, focusing on sales and customer success.

Responsible for facilitating contract enablement requests and managing vendor relationships for Oncology discovery operations, ensuring timely and compliant delivery of resources.

Manage procurement and vendor relationships for VIP programs, oversee budgets and financial reconciliation, negotiate contracts, maintain purchase and invoice records, ensure compliance, and drive process improvements to enhance operational efficiency for VIP operations.

The Coding Operations Manager oversees daily operations, focusing on client relations, performance reporting, employee management, and quality assurance. Responsibilities include maintaining customer satisfaction, managing team performance, conducting employee check-ins, and ensuring operational efficiency.

Lead the design and implementation of the go-to-market strategy and operations, focusing on building efficient revenue operations systems, forecasting, and GTM frameworks, leveraging AI tools for improved productivity.

Lead Aurora's operating cadence and strategic GTM initiatives. Partner cross-functionally to identify bottlenecks, build executive-ready analyses and models, and implement data-driven process, systems, and automation solutions including dashboards and AI-enabled workflows.

Lead day-to-day disputes operations and strategy, drive AI/LLM-driven automation, optimize tooling and vendor performance, perform root cause analysis, and partner cross-functionally to improve dispute workflows, compliance, and customer outcomes.

Drive IT operational maturity and financial management by analyzing spend and operations, managing renewals and PO lifecycle, delivering reports, advising leadership on budget optimization, vendor rationalization, and process improvements.

Manage day-to-day donor-advised fund (DAF) grant operations, ensuring compliant, accurate processing of domestic and international grants; oversee a team of grants associates; handle special/complex grantmaking, payments, reporting, reconciliations, and cross-functional collaboration; drive process improvements and serve as escalation point for complex cases.

Provide field coaching and operational support to franchisees to improve sales, car count, customer experience, and profitability. Conduct in-center visits and virtual coaching, run market meetings, document activity in FranConnect, ensure brand compliance, deliver training, and use data-driven insights and reporting tools to drive center performance.

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.

Partner with Digital Technology leadership to align and execute departmental priorities. Coordinate strategic planning, performance management, talent initiatives, and cross-functional communications. Streamline workflows, track action items, support onboarding and process adoption, and prepare reports to maintain accountability and operational consistency.

Lead the OPSS team to ensure operational data governance, master data accuracy, reporting and analytics, supplier oversight, and cost control. Provide management reporting, insights, and recommendations to improve cost efficiency, supplier performance, and operational decision-making while coordinating with Operations, Procurement, Finance, and Regional stakeholders.

Lead a Franchise Business Consultant team to drive franchise revenue, profitability and student results. Own departmental P&L, budgets, KPIs, partner with marketing, conduct field visits, hire and train FBCs, run conventions and regional meetings, and manage the Franchisee Advisory Council while delivering operational and financial performance.

No specific responsibilities were listed. Likely to lead and scale operations for digital assets, manage brokerage/clearing operational processes, ensure compliance, and coordinate cross-functional teams.

Manage deal desk approvals, enforce discount and data quality policies, process and reconcile orders, maintain Salesforce contract and renewal accuracy, and own end-to-end Microsoft Marketplace private offers and troubleshooting while partnering with sales and finance to protect margins and keep deals moving.

Lead technical support for card operations, troubleshooting authorization, clearing, settlement, disputes, tokenization, and ISO 8583 message flows. Manage escalations, lead Sev-1/Sev-2 incident response, author RCAs, mentor support staff, maintain runbooks, and coordinate fixes with Engineering, Product, Risk, and Network Operations to improve service reliability and meet SLAs.

Senior fraud operations role responsible for daily fraud reviews, complex investigations, escalations, and quality execution. Identify trends and control gaps, advise on alert tuning, produce reporting and insights, and coach junior analysts to improve investigation consistency and outcomes.

Lead and build PAR's Revenue Operations function: design the revenue operating system, align Sales/Customer Success/Operations, own Salesforce and CPQ strategy, drive forecasting, pipeline governance, revenue intelligence, cross-functional transformations, and develop a high-performing RevOps team to improve revenue predictability and growth.

Lead RevOps analytics and GTM engineering to scale revenue processes. Build analytics infrastructure, evaluate AI-first tech, automate lead-to-cash workflows using AI-assisted development, integrate systems, and deliver data-driven strategic insights across Sales, Marketing, and Post-Sales.

Lead execution of support organization initiatives: implement self-service and AI tooling, unify support across brands, build reporting/metrics and operational rhythms, drive process improvements and cross-functional alignment, document SOPs, and evolve into a strategic partner to VP of Support.

Lead intake, scoping, and delivery of RevOps and Salesforce initiatives. Translate business needs into technical requirements, manage mid-sized projects end-to-end, ensure data integrity across systems, identify process improvements, prioritize requests, and act as primary stakeholder contact to drive scalable, maintainable revenue operations solutions.