Top Tech Jobs & Startup Jobs in Albuquerque, NM

Manages a distributed Customer Support team in a high-volume SaaS environment. Responsibilities include integrating acquired support teams, overseeing capacity and KPIs, managing multichannel operations, identifying operational risks, developing scalable processes and knowledge repositories, coaching team members, and leading cross-functional initiatives with Engineering, Sales, and Customer Success.

Lead top-of-funnel and brand advertising strategy, budgets, media planning, agency relationships, creative execution, and measurement across Grammarly and Superhuman’s multi-brand portfolio. Manage TV, CTV, OOH, digital video, influencer, and audio investments; partner with data science on incrementality and brand lift; develop strategic frameworks; and lead, mentor, and grow a team of brand advertising marketers.

Own Blee’s first dedicated customer support function by resolving technical issues, debugging integrations, explaining AI behavior, creating self-service documentation, automating repetitive support work, and partnering with Product and Engineering on fixes. Build support processes, tooling, runbooks, escalation paths, and enablement for Customer Success and Implementation. The role requires strong technical troubleshooting, AI fluency, clear writing, video documentation, and comfort establishing a support function from scratch.

Own a 50–60-account Global 2000 territory, generate pipeline through outbound and partner channels, engage executive buyers, and close complex six- and seven-figure enterprise deals. Responsibilities include discovery, business value assessments, multi-threading, procurement and security navigation, account planning, and expanding initial wins across departments. The role also contributes competitive intelligence and helps shape Monte Carlo’s upmarket sales playbook.

Provide personalized customer support by phone, text, email, and social media. Guide business owners through payroll account setup, resolve escalated issues, and build strong customer relationships. Use AI to create support macros, Help Center content, and workflows, while improving processes and supporting customer acquisition, satisfaction, and retention goals.

Own and scale Runpod’s affiliate program while consolidating creator and influencer partnerships into a performance-based growth channel. Responsibilities include recruiting and managing affiliates and creators, designing incentives, tracking signups and revenue in PartnerStack, developing partnership campaigns, supporting employee and executive content, managing contracts and payouts, and reporting performance to marketing leadership. The role works cross-functionally with Growth, Content, Product Marketing, DevRel, PR/Comms, Sales, and Marketing Operations.

Build and lead the sales enablement function by designing onboarding, training, certification, and product education programs. Partner with Sales, Marketing, Customer Success, Professional Services, Product, and commercial leadership to address performance gaps, improve ramp time, increase quota attainment, and support retention. Own enablement technology, including LMS and HubSpot-related training, measure program outcomes, evolve the sales motion, and guide the growing enablement team.

Build and lead development of full-stack agentic AI products for systems modernization. Responsibilities include creating coding harnesses and runtime layers, integrating source control, CI/CD, security, and developer tools, scaling coding-agent workflows, and partnering with customers, designers, and mission teams. The role requires production-grade, cybersecurity-compliant systems, strong product judgment, and close collaboration with forward-deployed engineering teams supporting national security missions.

Leads a cloud network engineering team responsible for designing, securing, implementing, and maintaining Azure, hybrid, and on-premises network infrastructure. Oversees architecture, connectivity, reliability, automation, observability, incident response, compliance, and security practices. Manages team performance, work prioritization, mentoring, hiring support, and on-call operations while collaborating with Cloud, DevOps, Security, and application teams.

Owns Riot’s risk management and GRC execution, including SOC 1 and SOC 2 audits, ISO 27001 certification readiness, SOX ITGC coordination, enterprise risk registers, KRI/KPI reporting, POA&M remediation, auditor relationships, and continuous audit readiness. The role partners with executives, Internal Audit, external auditors, mining sites, and data center leadership to identify, quantify, report, and remediate operational and technology risks.