Enabling community financial institutions to win against Mega Banks and FinTechs.
The Role
About Narmi:
About the Role and Team:
At Narmi, how we work is just as important as what we build. We call this The Narmi Standard:
What you'll do:
Quality Assurance Execution & Test Planning
What you'll bring:
Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
As a Product Quality Assurance Associate, you’ll play a critical role in maintaining and elevating the quality of Narmi’s products as we continue to scale. This is a hands-on, execution-focused role for someone who thrives in the details, takes pride in well-structured testing, and is comfortable being in the QA trenches day-to-day.
You’ll work closely with Product, Engineering, Design, Customer Success and external QA vendors to ensure new and existing features are thoroughly tested, release-ready, and dependable for our customers. Beyond executing tests, you’ll help develop test plans, support vendor enablement, and contribute thoughtful feedback to continuously improve our QA processes.
This role requires strong ownership, comfort juggling multiple requests, and confidence speaking up when quality or customer impact is at risk.
High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.
What you'll do:
Quality Assurance Execution & Test Planning
- Execute and develop rigorous manual testing strategies across new features, enhancements, and regression cycles with extreme attention to detail.
- Develop and maintain test plans for new feature releases, ensuring clear coverage, traceability, and readiness ahead of launch.
- Support ad hoc testing requests from Product, Engineering, and Customer-facing teams as priorities shift.
- Validate fixes for high-priority bugs and confirm resolution prior to release.
- Partner with external QA vendors (manual and automation) to enable them on Narmi’s products, testing expectations, and workflows.
- Review vendor-executed test results for completeness, accuracy, and signal quality.
- Act as a point of coordination to ensure vendor testing aligns with internal standards and release timelines.
- Collaborate with Engineering, Product, and Design (EPD) stakeholders throughout the development and release cycle.
- Serve as a dependable voice of quality throughout the Software Development Life Cycle (SDLC).
- Communicate testing status, risks, and findings clearly and proactively to stakeholders.
- Follow established Product QA processes, tooling, and documentation standards.
- Identify gaps, inefficiencies, or opportunities for improvement and propose changes with clear reasoning and documentation.
- Help ensure QA practices scale effectively as product complexity and release volume increase.
- Experience in manual QA testing within a SaaS or product-led environment.
- Familiarity with test planning, defect tracking, and release validation.
- Working knowledge of QA best practices and protocols, including both manual and automated testing methodologies.
- Comfort collaborating across multiple stakeholders and managing competing priorities.
- Strong communication skills and confidence speaking up when something doesn’t look right.
- Exceptional attention to detail and pride in high-quality execution.
- Willingness to learn, ask questions, and continuously grow QA expertise.
- Nice to have
- Experience collaborating with external QA vendors
- Exposure to test automation frameworks or tooling
- Experience testing fintech or financial services products
The expected annual base salary for this role is $89,000 - $106,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [email protected].
What the Team is Saying
Junel
Product Operations
Tay
Implementations
Thomas
Engineering
Santiago
Customer Success
Christian
Product Operations
Narmi Compensation & Benefits Highlights
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Parental & Family Support — Parental leave of about 12 weeks for primary and 6 weeks for secondary caregivers, plus family‑planning and fertility support, are explicitly listed. A structured return‑to‑work program and family medical leave underscore attention to life events.
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Retirement Support — A 401(k) plan with employer matching is presented as a standard part of the package, with employer‑verified notes indicating a match is available (vesting applies). This complements core medical, dental, and vision coverage to support long‑term savings.
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Wellbeing & Lifestyle Benefits — Student‑loan repayment matching up to $2,500 per year, fitness/extracurricular credits, commuter benefits, and learning/development stipends stand out. Remote‑work support via a home‑office stipend (around $500) and work‑from‑anywhere flexibility add day‑to‑day value.
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The Company
What We Do
By providing one unified platform where FI's can manage the end-to-end customer journey, Narmi securely drives primacy, customer growth, and efficiency. We unlock the very latest solutions in account opening and digital banking to allow our customers to reach their goals. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and satisfaction. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
Why Work With Us
We're solving problems that have gone on for decades by bringing institutional and consumer banking together. We believe that creating a better online banking experience comes from collaboration and teamwork, and we're having a lot of fun doing it.
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Narmi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Narmi values flexibility, letting employees work where they’re most productive. NYC-based teams have two monthly in-office days, fostering in-person collaboration and a stronger team dynamic while supporting a balanced, productive work environment.
Typical time on-site:
Flexible
New York, NY
Located just north of Madison Square Park, our office is at the center of NYC’s fintech scene—easily accessible from Manhattan, Brooklyn, Queens, and Jersey City, making it convenient for team members across the city.
