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Enabling community financial institutions to win against Mega Banks and FinTechs.
The Role
Own AI features end-to-end from ideation to production for partner brands. Build evaluation, regression, and monitoring systems; embed with customers; codify playbooks and reliability infrastructure to safely ship GenAI/agentic systems at scale in a regulated environment.
Summary Generated by Built In
About Us
About the role
At Narmi, how we work is just as important as what we build. We call this The Narmi Standard:
What you’ll do:
What you’ll bring:
Impact
Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country.
AI is easy to demo. It’s hard to ship. We’re hiring someone to ship it.
Narmi powers digital banking for community banks and credit unions serving 130+ million Americans. These institutions operate in regulated environments where inconsistent AI output isn’t a nuisance; it’s a compliance risk. That means the bar for shipping is high, and the pace needs to be fast.
We’re hiring a Staff AI Engineer to own end-to-end delivery of AI-powered features into production across dozens of partner brands. You’ll build the features, build the reliability infrastructure that makes them shippable, and establish the standards that make the next feature faster to deliver than the last.
This is a horizontal, Staff-level role. You will influence how AI is built across the company.
- High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
- Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
- Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
- High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.
What you’ll do:
- Own AI features from ideation to prototype to production release under partner brands, and enable easy monitoring of success
- Embed closely with customer teams, understand their needs, and guide the adoption of what to build
- Codify working patterns into tools, playbooks, or building blocks that others can use
- Build evaluation and regression systems that validate the model and prompt changes before release
- Design monitoring that detects output degradation within hours, not days
Shipping is the goal. The infrastructure you will help us build enables us to ship at pace in a regulated environment.
- 5+ years of software engineering experience
- Direct experience shipping GenAI or agentic systems into production and supporting them afterwards
- Write and review production-grade code across frontend and backend using Python, JavaScript, or comparable stacks
- Experience building evaluation, monitoring, or ML infrastructure, and opinions on what makes these systems work well
- Deep understanding of non-deterministic system behavior and failure modes
- Strong backend engineering skills
- Ability to operate across engineering, product, and compliance
Nice to have:
• Fintech or regulated industry experience
• White-label SaaS platform experience
We are not looking for someone learning AI on the job. We’re looking for someone who has already seen it break and been there to fix it.
• Accelerate the pace at which AI-powered features reach production
• Shorten model rollout cycles across the partner fleet
• Increase partner trust and adoption of AI capabilities
• Build the reliability foundation that makes speed sustainable
You will be the reason we ship aggressively without shipping recklessly.
The expected annual base salary for this role is $160,000 - $254,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [email protected].
CompensationThe base pay range for this role is $160,000 – $254,000 per year.
Top Skills
Agentic Systems
Evaluation Systems
Genai
JavaScript
Ml Infrastructure
Monitoring Systems
Python
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The Company
What We Do
By providing one unified platform where FI's can manage the end-to-end customer journey, Narmi securely drives primacy, customer growth, and efficiency. We unlock the very latest solutions in account opening and digital banking to allow our customers to reach their goals. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and satisfaction. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
Why Work With Us
We're solving problems that have gone on for decades by bringing institutional and consumer banking together. We believe that creating a better online banking experience comes from collaboration and teamwork, and we're having a lot of fun doing it.
Gallery
Narmi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Narmi values flexibility, letting employees work where they’re most productive. NYC-based teams have two monthly in-office days, fostering in-person collaboration and a stronger team dynamic while supporting a balanced, productive work environment.
Typical time on-site:
Flexible
New York, NY
Located just north of Madison Square Park, our office is at the center of NYC’s fintech scene—easily accessible from Manhattan, Brooklyn, Queens, and Jersey City, making it convenient for team members across the city.
