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Enabling community financial institutions to win against Mega Banks and FinTechs.
The Role
The Director of Product Design will lead a team of designers, shape the design vision and strategy across products, optimize design processes, and collaborate with various departments to align design with business goals.
Summary Generated by Built In
About Us
Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country.
About Narmi:Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
This Director of Product Design role is ideal for a dynamic leader who is both a player and a coach, capable of crafting a compelling design vision across various products while actively engaging in hands-on support. The Director will foster a collaborative environment, mentor and grow a team of talented designers, and drive the strategic direction of the design function. This role requires a deep commitment to design excellence, team growth, and creating streamlined design processes to produce exceptional, user-centered products quickly.
What you'll do:
- Design Vision & Strategy: Shape and execute a unified design vision across products, aligning with Product Management and Engineering to create cohesive and impactful user experiences.
- Team Leadership & Mentorship: Lead, mentor, and develop a team of 3-5 Product Designers, focusing on skill development and design quality, fostering a culture of ownership, helpfulness, and appreciation for quality.
- Process Optimization: Establish and refine design processes, methodologies, and best practices for efficient and high-quality product development, including design systems and frameworks for scalable design.
- Cross-functional Collaboration: Partner with Product, Engineering, Marketing, Sales, and Customer Success teams to ensure design aligns with go-to-market strategies and customer needs.
- Talent Management: Recruit and manage talent, driving hiring and professional development efforts within the design department, and championing inclusive practices.
- Strategic Alignment: Work with executive stakeholders to align design strategies with company objectives, balancing ambition with technical constraints to meet both business goals and user needs.
What you'll bring:
- Proven experience in building and leading design teams, ideally with a background in SaaS or metric-driven products.
- Expertise in shaping product strategy at an executive level and aligning stakeholders on design vision.
- Strong mentorship skills, with a track record of developing design leaders and creating clear growth paths for team members.
- Comprehensive understanding of design trends and a strong portfolio showcasing a broad range of design skills.
- Skilled in cross-functional collaboration and user-centered design methodologies, with experience conducting and applying user research insights.
- Proficient in Figma and other design tools, with excellent communication skills for presenting solutions and collaborating effectively.
- Bonus: Experience in Fintech.
- Located in the NYC metro area or able to relocate to the NYC metro area (relocation assistance may be provided to the right candidates).
This role's expected annual base salary is $210,000 - $250,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [email protected].
At Narmi, how we work is just as important as what we build. We call this The Narmi Standard:
- High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
- Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
- Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
- High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [email protected]
Skills Required
- Proven experience in building and leading design teams
- Expertise in shaping product strategy at an executive level
- Strong mentorship skills with a track record of developing design leaders
- Comprehensive understanding of design trends and a strong portfolio
- Skilled in cross-functional collaboration and user-centered design methodologies
- Proficient in Figma and other design tools
- Experience in Fintech
What the Team is Saying
Junel
Product Operations
Tay
Implementations
Thomas
Engineering
Santiago
Customer Success
Christian
Product Operations
Narmi Compensation & Benefits Highlights
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Parental & Family Support — Company materials highlight family‑planning benefits and generous parental leave with distinct primary/secondary caregiver durations. Related programs like a return‑to‑work pathway indicate attention to practical support for caregivers.
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Flexible Benefits — Work‑from‑anywhere in the U.S., hybrid options for NYC teams, and home‑office support suggest adaptable arrangements aligned to role and location. A stipend for remote setup and clear remote expectations reinforce flexibility.
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Wellbeing & Lifestyle Benefits — Student‑loan repayment matching, learning and development stipends, volunteering time off, fitness/extracurricular credits, and commuter benefits broaden support beyond core coverage. These elements can meaningfully enhance total rewards depending on personal needs.
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The Company
What We Do
By providing one unified platform where FI's can manage the end-to-end customer journey, Narmi securely drives primacy, customer growth, and efficiency. We unlock the very latest solutions in account opening and digital banking to allow our customers to reach their goals. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and satisfaction. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
Why Work With Us
We're solving problems that have gone on for decades by bringing institutional and consumer banking together. We believe that creating a better online banking experience comes from collaboration and teamwork, and we're having a lot of fun doing it.
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Narmi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Narmi values flexibility, letting employees work where they’re most productive. NYC-based teams have two monthly in-office days, fostering in-person collaboration and a stronger team dynamic while supporting a balanced, productive work environment.
Typical time on-site:
Flexible
New York, NY
Located just north of Madison Square Park, our office is at the center of NYC’s fintech scene—easily accessible from Manhattan, Brooklyn, Queens, and Jersey City, making it convenient for team members across the city.
