Enabling community financial institutions to win against Mega Banks and FinTechs.
The Role
Serve as Narmi's fraud subject-matter expert across pre-sales, onboarding, and post-live support. Advise customers on fraud strategy, configure fraud tools, partner with Sales and Product, influence roadmap, and expand adoption of fraud solutions like Narmi Guard.
Summary Generated by Built In
About the role:
We’re hiring a Fraud & Risk Solutions Lead to serve as Narmi’s internal and external fraud subject-matter expert. This person will sit within the Delivery team and work closely with Support, Customer Success, Sales, Partnerships and Product to elevate how Narmi approaches fraud across both Narmi Grow and Narmi Banking.
This is a highly cross-functional, customer-facing role. Success looks like less back-and-forth for frontline teams, more confident fraud conversations with prospects and customers, and ultimately, more closed and expanded business driven by trusted fraud expertise.
This role is ideal for someone who has experienced fraud and risk inside a community financial institution (or similar environment) and is excited to bring that expertise into a fintech setting.
What You’ll Do:
Be Narmi’s Fraud SME
- Maintain current knowledge surrounding financial institution fraud and risk mitigation and latest tools available via Narmi and integrated partners.
- Leverage this expertise to provide comprehensive information, advocacy and support needed across the customer lifecycle, including pre-sales, onboarding and post-live.
- Serve as the primary escalation point for fraud-related questions from Support and Customer Success
- Handle basic through semi-advanced fraud inquiries, reducing reliance on non-experts across the org
- Configure and support fraud tooling (including Alloy and other platforms as applicable)
Support Go-To-Market Efforts
- Partner with Sales during fraud-specific portions of the sales cycle specializing in risk management features across the Narmi One platform: such as Narmi Grow (Account Opening identity verification) and Narmi Banking (ongoing user, device and transaction monitoring)
- Provide credibility and confidence to prospects evaluating Narmi’s fraud posture
- Play a critical role in expanding adoption of Narmi Guard, particularly within existing Banking customers
Focus on Ongoing Fraud, Not Just Account Opening
- Actively support fraud strategy beyond account opening, with a strong emphasis on ongoing fraud monitoring, policy review, and optimization
- Help customers understand and adopt best practices for evolving fraud threats
Partner with Product + Integrated Third Parties
- Liaise with Product and relevant Third Parties to influence the roadmap and improvements to Narmi Guard across Grow and Banking
- Bring real-world FI fraud insights into product decisions and prioritization
Act as a Fraud Solutions Architect
- Help customers get maximum value from Narmi’s fraud capabilities during implementation and post-launch
- Advise on fraud policies, workflows, and adoption of new tools and features over time
What You’ll Bring:
- Experience working in fraud and risk at a community financial institution, credit union, neobank, or similar environment
- Deep understanding of common fraud types impacting FIs today
- Familiarity with multiple fraud platforms and how they’re used in practice
- Ability to confidently engage with fraud, risk, and compliance teams on the FI side
- Working knowledge of BSA/AML concepts and foundational regulatory requirements
- Strong communication skills and comfort in customer-facing conversations
- Demonstrated ability to deliver against multiple initiatives/projects simultaneously and maintain effective internal and external stakeholder management
Preferred:
- Experience partnering with or implementing third-party fraud vendors (e.g., Alloy or similar tools)
- Need to get a partnerships list from Legal
- Understanding of SaaS infrastructure including technical awareness of various integration methods, including APIs, SDKs and SSOs
- Experience supporting sales or pre-sales conversations
What You Can Expect From Us:
- Make a real impact on how community financial institutions fight fraud
- Shape a function that will become a long-term strategic advantage for the company
- Work cross-functionally with Sales, IM, CS, Support, Partnerships and Product
- Join a growing fintech that values expertise, ownership, and thoughtful execution
Important Note
Out of respect for our current customers, Narmi will not hire candidates who are currently employed by an existing Narmi customer.
- High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
- Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
- Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
- High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.
The expected annual base salary for this role in NYC/CA is $150,000 - 174,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits (medical, dental, vision) package.
We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.
Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at [email protected].
Top Skills
Alloy,Narmi Guard,Narmi Grow,Narmi Banking,Apis,Sdks,Sso
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The Company
What We Do
By providing one unified platform where FI's can manage the end-to-end customer journey, Narmi securely drives primacy, customer growth, and efficiency. We unlock the very latest solutions in account opening and digital banking to allow our customers to reach their goals. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and satisfaction. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
Why Work With Us
We're solving problems that have gone on for decades by bringing institutional and consumer banking together. We believe that creating a better online banking experience comes from collaboration and teamwork, and we're having a lot of fun doing it.
Gallery
Narmi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Narmi values flexibility, letting employees work where they’re most productive. NYC-based teams have two monthly in-office days, fostering in-person collaboration and a stronger team dynamic while supporting a balanced, productive work environment.
Typical time on-site:
Flexible
New York, NY
Located just north of Madison Square Park, our office is at the center of NYC’s fintech scene—easily accessible from Manhattan, Brooklyn, Queens, and Jersey City, making it convenient for team members across the city.
