Job Summary
The Associate Implementation Engineer is responsible for post-sales work with the company's customers and business partners within US in the execution of software implementations. This role implements customer projects and applies technical skills to directly contribute to the company's product implementations.
Duties and Responsibilities
- Provide technical environment assessment and a detailed solution output for team members to execute on.
- Work on customer implementation based on execution of assigned project tasks including installing Imprivata products, testing, and managing the project through end user deployment.
- Contribute to the creation & maintenance of project and process related 'best practice' methodologies, training and documentation.
- Understand how Imprivata integrate with various technologies (Citrix, VDI, Azure AD, etc).
- Assist with maintaining a repository of current Imprivata product solutions and offerings that will be used by the PMO to efficiently lead projects.
- Development of Technical Collateral, Field Workshops, and best practices development as defined by Technical Services Manager and Senior IE to drive standardization and repeatable processes.
- Assist with training to both customers and channel partners on Imprivata’s products.
- Extensive domestic travel - up to 75% - is a requirement of the position.
- Work closely with the Implementation Technical Services Manager to ensure technical aptitude amongst team members and continued personnel growth
- Other duties as assigned and required.
Qualifications
- Bachelor’s degree in Business, Computer Science, Engineering or related discipline or relevant experience.
- 3+ years demonstrated expertise implementing enterprise software packages or custom systems.
- 3+ years of experience with Windows administration and applications and ability to successfully troubleshoot independently.
- Working knowledge of Windows administration and troubleshooting.
- Familiarity with enterprise technologies such as:
- Identity and Access Management (SAML, OIDC, WS-Federation)
- Virtualization platforms (Citrix, VMware, Hyper-V, Nutanix)
- Mobile Device Management solutions (Workspace ONE/Omnissa, Jamf, Intune, Ivanti, SOTI)
- Relational databases (Microsoft SQL Server, Oracle, MySQL, PostgreSQL)
- Exposure to healthcare technologies is preferred, including EMRs (Epic, Oracle Health/Cerner, MEDITECH) and Imprivata solutions.
- Basic scripting experience (e.g., PowerShell, JavaScript, VBScript, or AutoIT) is a plus.
- Understanding of client-server applications and foundational networking concepts (LAN/WAN, DNS, firewalls, switches, and routers).
- Experience using CRM or case management tools (Salesforce preferred).
- Strong analytical, troubleshooting, communication, and customer service skills.
- Ability to manage multiple priorities, work independently, and meet project deadlines.
- Ability to learn new technologies quickly and work effectively in complex customer environments.
- Experience delivering customer training or technical consulting is a plus.
This position offers a total compensation range of $65,500.00 - $81,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-Remote #LI-SF1
Skills Required
- Bachelor's degree in Business, Computer Science, Engineering or related discipline or relevant experience
- 3+ years implementing enterprise software packages or custom systems
- 3+ years Windows administration and applications with independent troubleshooting ability
- Familiarity with Identity and Access Management protocols (SAML, OIDC, WS-Federation)
- Experience with virtualization platforms (Citrix, VMware, Hyper-V, Nutanix)
- Familiarity with Mobile Device Management solutions (Workspace ONE/Omnissa, Jamf, Intune, Ivanti, SOTI)
- Experience with relational databases (Microsoft SQL Server, Oracle, MySQL, PostgreSQL)
- Understanding of client-server applications and networking fundamentals (LAN/WAN, DNS, firewalls, switches, routers)
- Experience using CRM or case management tools
- Extensive domestic travel up to 75%
- Exposure to healthcare technologies and EMRs (Epic, Oracle Health/Cerner, MEDITECH)
- Basic scripting experience (PowerShell, JavaScript, VBScript, AutoIT)
- Experience delivering customer training or technical consulting
- Strong analytical, troubleshooting, communication, and customer service skills
- Ability to manage multiple priorities, work independently, and meet project deadlines
- Ability to learn new technologies quickly and work effectively in complex customer environments
What the Team is Saying
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Imprivata Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are paired with company funding of half the medical-plan deductible via an HSA or HRA, plus wellness reimbursements and EAP resources. Public benefit descriptions also note BCBS plan options and strong preventive dental and vision coverage.
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Parental & Family Support — Fully paid parental leave for birthing parents with additional paid bonding leave for adoptive, foster, and non-birthing parents is highlighted. Family-focused perks such as a free Care.com membership and domestic partner coverage reinforce caregiver support.
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Leave & Time Off Breadth — A flexible time-off policy (no set vacation bank) and paid holidays are emphasized. Hybrid and remote support through monthly tech and home-office stipends further underpins flexibility.
Imprivata Insights
What We Do
For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation. At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Why Work With Us
At Imprivata, every voice matters. We’re a global team driven by innovation, compassion, and collaboration. Together, we live our values—Raise the Bar, Own the Outcome, Stay Nimble, and Win Together—while making a real impact on healthcare, technology, and the communities we serve.
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Imprivata Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Imprivata offers a flexible hybrid work model with three in-office days and two remote. Collaboration is key, and schedules are coordinated with managers to balance flexibility and connection.
