Jobs at Imprivata

Manages SMB customer relationships throughout the customer journey, focusing on retention, product adoption, satisfaction, renewals, and expansion opportunities. Reviews customer analytics, manages engagements through Salesforce and Gainsight, coordinates with Sales, Support, and Renewals, resolves customer issues, communicates customer feedback, develops advocacy opportunities, and helps implement scalable programs that improve customer outcomes.

Manage end-to-end subscription renewals for an assigned customer portfolio, driving retention, negotiating contracts, identifying upsell opportunities, preparing quotes and forecasts, and coordinating with customers, channel partners, Sales, Customer Success, Finance, Legal, and Operations. Maintain accurate Salesforce data, assess renewal risks, communicate product value, and support multi-year agreements and cloud transitions.

Generates qualified sales pipeline through outbound prospecting and inbound lead qualification. Executes multichannel outreach, researches target accounts, qualifies leads, maintains Salesforce records, and partners with Account Executives on territory strategy and follow-up. The role engages decision-makers, tracks performance metrics, provides market feedback, and contributes to revenue growth while developing toward future sales roles.

Leads teams responsible for Inventory software, Linux platform engineering, and software build and release systems. Sets technical direction, oversees reliability, security, quality, CI/CD, automation, and software delivery. Partners cross-functionally to improve platform integration and engineering processes, mentors employees, manages performance, contributes technically, and participates in an on-call rotation for business-critical systems.

Manage end-to-end renewals for complex enterprise accounts, including agreements valued at $500K or more. Develop renewal strategies, lead executive negotiations, address churn and downsell risks, maintain accurate forecasts, and coordinate with Customer Success, Sales, Finance, Legal, Operations, and partners. Use Salesforce and analytics tools to assess renewal data and risks, support booking targets, and share best practices with the renewals team.

Leads the global Technology Alliances function, managing alliance account teams, technology integrations, executive relationships, agreements, and ecosystem governance. Develops the Access Management Alliance strategy, alliance tiers, commercial models, and growth roadmap. Partners with Product, Engineering, Sales, and Marketing to improve SDKs, APIs, self-service tools, automation, joint business plans, co-selling, and pipeline development. Establishes performance metrics for adoption, revenue, retention, and integration efficiency while driving strategic alliance growth.

Leads enterprise architecture across product, platform, data, AI, and security domains. Chairs the Architecture Review Board, establishes technology standards and governance, owns the company-wide technology roadmap, guides cross-functional technical decisions, mentors architecture leaders, and advises executives on architecture posture, security, privacy, regulatory requirements, and M&A due diligence. The role requires cloud-native and Kubernetes expertise, broad technical fluency, hands-on engineering credibility, and experience in regulated or security-sensitive environments.

Coordinate customer orders across the quote-to-cash process, validating products, pricing, documentation, and commercial terms. Manage order intake, prioritization, approvals, exceptions, and issue resolution across Sales, Finance, Deal Desk, Billing, Fulfillment, and account teams. Maintain order status communications and records, support compliance and audit readiness, assist with process documentation and improvement, and provide extended-hours support during month- and quarter-end activities.

Owns Imprivata’s end-to-end revenue pipeline operating discipline, improving pipeline creation, qualification, progression, forecasting, data quality, and conversion. The role leads cross-functional governance across Marketing, Sales Development, Sales, Finance, and Business Operations; develops playbooks, dashboards, predictive analyses, and inspection routines; ensures Salesforce accuracy; coaches leaders; and advises executive stakeholders on pipeline performance, risks, and revenue predictability.

Manage the enterprise IT controls and access governance program across applications, infrastructure, developer platforms, and data services. Build risk-based control inventories, operate access reviews and certifications, track exceptions and remediation, establish metrics and executive reporting, and maintain audit-ready documentation. Partner with Security, IT, application owners, Finance, Legal, auditors, and business stakeholders to improve identity governance, privileged access, lifecycle management, segregation of duties, and control effectiveness. Use automation, APIs, analytics, and AI agents to improve governance efficiency and auditability.

Provides advanced technical support across Windows, macOS, Linux, mobile devices, networks, applications, and enterprise IT services. Resolves complex issues, supports onboarding, manages endpoint platforms, documents solutions, analyzes ticket trends, and mentors IT staff. Collaborates with systems, networking, security, vendors, and business teams. Uses approved generative AI responsibly for troubleshooting, automation, knowledge management, and service improvement while protecting confidential data.

Manages strategic enterprise customers by developing success plans, driving product adoption and value realization, improving retention and renewals, and identifying expansion opportunities. Builds executive relationships, leads business reviews and solution assessments, monitors account health in Gainsight, coordinates cross-functional responses to escalations, and communicates customer insights to leadership. Requires fluent German and English and travel up to 25%.

Manage relationships with SMB customers throughout their journey, driving retention, product adoption, satisfaction, renewals, and expansion opportunities. Monitor customer analytics and health metrics, coordinate with Renewals, Support, Sales, and leadership, resolve issues, communicate customer feedback, and develop scalable programs that improve outcomes. Engage customers through Salesforce, Gainsight, calls, and email while identifying advocates and supporting cross-functional initiatives.

Leads enterprise Zero Trust strategy across identity, device trust, access, DSPM, and content management security. Owns architecture, standards, governance, operating models, risk management, and cross-functional execution across Security, IT, Product, and Engineering. Builds or leads teams, influences technical leadership, supports audits and customer security reviews, and drives least-privilege access, continuous verification, device posture enforcement, and data-security controls.

Leads and matures the third-party risk management program across cybersecurity, privacy, and AI governance. Conducts vendor risk assessments, evaluates data protection and AI practices, manages onboarding through offboarding, monitors continuous and Nth-party risk, tracks remediation, reviews contract terms, supports audits, and maintains governance reporting. Partners with Legal, Privacy, Security, Procurement, AI Governance, and business teams to improve workflows, communicate risks, and develop scalable assessment processes.

Manage full-cycle recruiting across diverse roles, including sourcing, screening, interview coordination, offer negotiation, and candidate communication. Partner with hiring managers to develop recruitment strategies, advise on market trends, maintain applicant tracking records, and collaborate with HR, compensation, and finance teams on workforce planning. Improve recruiting processes and contribute to talent acquisition initiatives.

Administer and optimize Gainsight, Gong, and related Customer Experience systems. Build workflows, health scores, dashboards, integrations, and customer success programs supporting onboarding, renewals, and risk mitigation. Maintain data integrity, gather requirements, lead system enhancement projects, and collaborate with CX, Product, and RevOps teams. Provide training, documentation, stakeholder communication, and operational insights through KPIs and reporting.

Lead paid advertising strategy and execution across international markets, including paid search, social, display, retargeting, and programmatic campaigns. Develop localized media plans, support ABM programs, partner on international SEO, manage advertising budgets and agencies, and analyze campaign performance, pipeline contribution, attribution, and ROI. Collaborate with Marketing Operations to optimize tracking, lead routing, reporting, and campaign effectiveness.

Manages commercial sales across the Western United States, targeting medium and large accounts in non-healthcare industries. Responsibilities include exceeding quota, developing account strategies, engaging executive decision-makers, managing demonstrations and evaluations, partnering with resellers and internal sales teams, maintaining Salesforce and Clari forecasts, and expanding existing customer relationships. Requires extensive enterprise sales experience, Identity and Access Management expertise, executive-level selling, negotiation, presentation, and autonomous territory management.

Leads the DevSecOps and application security function, managing the team, program strategy, roadmap, tooling, vendors, and budget. Establishes security-by-design practices, threat modeling, secure development guidance, and training. Governs application and software supply-chain security across CI/CD, cloud, containers, infrastructure, APIs, and on-premises environments. Oversees vulnerability management, security testing, remediation, reporting, and risk processes while partnering with engineering, IT, cloud, SecOps, GRC, and architecture teams.