About Energy CX:
Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.
Why Energy CX?- Recession proof industry
- Entrepreneurial and ambitious culture with a great team oriented environment
- Fastest growing energy broker in the country
- Recognized by Fortune and Great Places to work US
- Named on Inc 5000’s list of America’s fastest growing companies
- Ranked on Crain’s Fast 50 list of Chicago’s fastest growing companies
Compensation
- Year 1 Expected Earnings → $80,000-$120,000
Energy CX is rapidly growing its customer success team and we are seeking Chicago-based professionals to work with the largest CRE firms and manufacturers in the country.
About this JobWe are looking for customer-facing individuals who will be responsible for renewing our existing customers and strengthening the relationship. Given that this is a growing team we are looking for an individual who is comfortable in a dynamic environment.
The person for this job is a relationship builder and excellent communicator. Energy CX believes in obsessing over the customer experience. We are looking for people who understand the importance of this innately, and get excited about making customers happy.
Objectives of this Role- Retain logos while increasing net revenue
- Educate and set clear expectations with your customers. Extreme visibility / clarity for all customers is the goal
- Actively manage all customers to ensure their agreed upon success criteria are met
- Create lasting relationships with customers through in-person events (dinner, sporting events, coffee, etc.)
To be successful in this role you are:
- Solution-oriented. Problems / Issues are viewed as opportunities, not obstacles
- Growth-minded: Able to zoom out and prioritize the long term over the short term
- Interested in learning about a complex industry and new customer base (prior experience in the industry is a plus)
Daily and Monthly Responsibilities
- Proactively renew your pipeline in correspondence with energy market movement
- Identify and mitigate risk within your book of business
- Host recurring customer meetings aimed at delivery of success criteria, active management, and building trust
- Utilize proprietary tech to track energy markets for opportunities
- Act as your customers "In-house-expert", answering questions directly or connecting them to the people that can
Skills & Qualifications
- 3+ years of professional experience as an Account Manager or Account Executive (salary depends on experience)
- Proven track record of success & experience in the stated "Objectives of this Role"
- Customer-Obsessed mindset: Prioritize the customer, underpromise and over-deliver
- Hyper-communication: Timely, clear, and efficient communication externally and internally
- Knowledge of general best practices in sales cycle and/or customer retention
Hiring Scam Alert: All official communication regarding job opportunities at EnergyCX will come from an @energycx.com email address. We will never ask for personal information, payment, or sensitive data through unofficial channels. If you receive any suspicious emails claiming to be from EnergyCX but using a different domain, please disregard them and report the incident to us.
Skills Required
- 3+ years of professional experience as an Account Manager or Account Executive
- Proven track record of success in customer retention, relationship management, and achieving role objectives
- Customer-obsessed mindset with a focus on exceeding customer expectations
- Strong, timely, clear, and efficient communication skills
- Knowledge of general sales-cycle and/or customer-retention best practices
- Prior experience in the energy industry
Energy CX Compensation & Benefits Highlights
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Leave & Time Off Breadth — The package includes 15 PTO days, paid holidays, and a company‑wide winter break, with some sources also noting five paid sick days. This breadth of time off provides structured opportunities for rest beyond standard PTO.
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Parental & Family Support — Up to 12 weeks of parental leave and an onsite mother’s room are listed among the offerings. These elements indicate attention to family needs alongside core benefits.
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Healthcare Strength — Medical, dental, and vision coverage are offered, alongside employer‑paid basic life and AD&D insurance and employer contributions toward premiums. This combination signals comprehensive baseline protection even as specific costs vary by plan.
Energy CX Insights
What We Do
Energy CX is a family-founded energy broker redefining how businesses buy energy. Powered by ABEL™, a proprietary platform, the company uses math-based trading methodologies to help customers treat energy like an investment, not a line item. Energy CX replaces fragmented tools and legacy broker models with a centralized, technology-led approach—reducing risk, controlling spend, and bringing clarity to complex energy markets. Today, Energy CX manages more than 2 billion square feet across 20+ deregulated states and is one of the fastest-growing energy brokerages in the U.S. We're rapidly growing and deeply invested in nurturing the development of our team. We're dedicated to empowering every employee with the necessary tools to unlock their fullest potential, creating a supportive environment where personal development and career progression are intertwined.
Why Work With Us
We are determined, passionate, and growing fast. We hire based on character and are committed to our employees success. Energy CX stands apart as a family-owned business where our innovative and inclusive culture ensures that every team member is valued beyond just a number. We've built a work environment where creativity and new ideas thrive.
Gallery
Energy CX Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees work from home on Fridays in addition to 5 work from home days a quarter.
