Energy CX
What's the Work-Life Balance Like at Energy CX?
Frequently Asked Questions
Work-life balance at Energy CX is guided by one of the company’s core values: the pursuit of fulfillment. The company encourages employees to maintain balance between their professional and personal lives by annually offering 15 days of paid time off and 20 flexible WFH days in addition to the option to WFH every Friday. Additionally, Energy CX has an annual winter break from December 24 through January 2. The company also supports employees staying connected to their communities through a Volunteer Time Off (VTO) policy, providing full-time employees with up to 16 hours of paid volunteer time each year. These policies reflect a workplace culture that values sustainable workloads, personal wellbeing, and fulfillment beyond the office.
Energy CX operates as a hybrid workplace with flexible work arrangements built into its Work From Home (WFH) policy. Employees have the option to work remotely every Friday, along with an additional 20 flexible WFH days per year that can be used at their discretion. This approach gives employees greater autonomy over how and where they work, helping support productivity, balance, and long-term sustainability while maintaining strong collaboration across teams.
Energy CX takes a proactive approach to employee wellbeing by offering resources that support both physical and mental health. The company hosts weekly sound bath meditation sessions to help employees manage stress and reset during the workweek. In addition, Energy CX supports wellbeing through its flexible hybrid work model, including 20 additional WFH days per year and the option to work remotely every Friday. Additionally, Energy CX offers 5 additional sick days on top of 15 days of PTO. Together, these benefits create an environment where employees are encouraged to care for their health while staying engaged and productive at work.
Energy CX Employee Perspectives
What’s it like to work on the operations or support team at your company?
Ownership and collaboration define the work on our operations and support teams. People at every level have built processes on their own that the rest of the team ended up adopting, because initiative and an ownership mindset are encouraged and celebrated. The work touches multiple, and sometimes every, business units. It takes curiosity, a real interest in how the pieces fit together, and creativity.
How does your team create processes that make work more sustainable?
We make work more sustainable by zooming out regularly at every level of the business and by the mindset we bring to change. A big part of my team’s work has been redefining how teams across the org manage projects, so alignment and prioritization are embedded into everything we build. That means stepping back for a full process map and gap analysis across business units instead of chasing whatever feels urgent that week. Some people on our teams do process improvement as their full-time job, so execution keeps getting better. Our job is to make success inevitable for our teams, not to hope the important things get remembered when we’re executing. Getting the work done right means building solutions into how we work and choosing the long-term fix over the short-term patch.
What should candidates know about the problem-solving, pace or support systems on your team?
Problem-solving is core to every role here, so we’re intentional about it. We use mental models like working backward and the Pareto principle when we design solutions. What sets Energy CX apart is pace: we’re on the front edge of our industry and staying curious and adaptable is crucial to having an impact here. The work at Energy CX is exciting and challenging because a lot of the answers are "it depends," and what the business needs keeps shifting as we grow. People at every level shape how we work here and you’ll run into problems and opportunities that no one has tackled before you. One of the special things about working here is there is no ceiling on how much you can learn or change.
What People Are Saying About Energy CX
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Remote or Hybrid Flexibility: A hybrid setup with remote Fridays plus an additional bank of 20 flexible WFH days is positioned to help maintain sustainability and balance while preserving collaboration. Company profiles consistently describe this as predictable flexibility designed for day-to-day practicality.
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Time Off Access: Policies outline 15 days of PTO, 5 sick days, a paid winter break from December 24 to January 2, and Volunteer Time Off, alongside up to 12 weeks of parental leave. These provisions create intentional recovery windows across the year.
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Manager Support: Leadership is described as transparent and approachable with regular 1:1s and manager involvement to address workload issues. This structure aims to surface pacing concerns early and provide coaching and prioritization support.
Energy CX's Benefits
Offers a flexible time off policy
Offers generous PTO
Provides bereavement leave
Provides paid holidays
Provides paid sick days
We offer 5 paid sick days per year on top of PTO.
Offers company-sponsored happy hours
Offers company-sponsored outings
Offers gym membership
Each employee is offered a gym membership to the on-site gym.
Offers team workouts
Offers wellness programs
Partners with nonprofits
Through our partnership with the nonprofit One Tree Planted, Energy CX plants a tree for each new client in regions that have been affected by deforestation and other environmental challenges.
Provides access to an onsite gym
Provides onsite meditation space
Provides opportunities to volunteer in the local community
Energy CX is a proud partner of META 24, an innovative Chicago nonprofit that redefines traditional education and assists in revitalizing struggling communities.
Utilizes a hybrid work model
