Jobs at systemsGo

Provide day-to-day end-user IT support for desktops, laptops, applications, Microsoft 365, and workplace technologies. Troubleshoot, document, monitor, and escalate incidents while delivering customer service to multinational clients. Support infrastructure setup, hardware deployment, networking, office rollouts, asset lifecycle management, vendor coordination, and project tasks as needed.

The IT Support Engineer will deliver high-quality IT support services, troubleshoot PC and network issues, and ensure client satisfaction while working independently and within a team.

Deploys, integrates, operates, and supports large-scale AI infrastructure in customer environments across Japan. Responsibilities include managing Kubernetes and Helm platforms, troubleshooting distributed systems and networking issues, developing automation tools and workflows, supporting production environments, and advising customers throughout implementation. The role requires collaboration with customers and engineering teams, advanced Python skills, cloud-native expertise, and fluent Japanese and professional English communication.

Manage project objectives, scope, budget, and resources. Communicate project status, handle change requests, and ensure quality deliverables. Lead teams and maintain high customer service standards.

Provides L2 deskside and deployment support across enterprise offices, including device provisioning, endpoint troubleshooting, Microsoft 365 support, asset management, rack and stack, and Day-1 hypercare. Manages ServiceNow tickets and SLA compliance, supports VIP users, maintains documentation and CMDB records, and coordinates with network and project teams. The role operates within a 24x5, three-shift coverage model.

Designs and coordinates installed audio-visual systems across corporate, education, hospitality, convention, and residential projects. Supports pre-sales, requirements gathering, solution design, costing, proposals, vendor management, testing, project meetings, quality assurance, implementation, troubleshooting, and AV training. The role requires strong knowledge of conferencing, digital signage, public address, television distribution, content streaming, ICT, and control systems.

Provide Level 2 desktop, helpdesk, remote, and audiovisual support at a client office. Responsibilities include assisting end users, supporting IT and AV equipment and meetings, completing assigned project tasks, documenting and communicating issues, and occasionally working after hours. The role requires strong customer service, communication, teamwork, and experience with Microsoft 365, Windows 10 upgrades, IP phones, SharePoint, AV systems, ticketing platforms, and ServiceNow.

Support and improve Salesforce configurations, workflows, automations, data quality, documentation, governance, and business processes. Analyze system performance and root causes, assist with testing and controlled deployments, prepare reports, and provide user support and knowledge transfer. Collaborate with global stakeholders and gradually contribute to ServiceNow and NetSuite improvement initiatives.

Manage multiple IT and AV infrastructure projects from planning through delivery, coordinating internal teams, clients, suppliers, and vendors. Responsibilities include timeline and budget management, risk mitigation, vendor proposal review, sourcing and procurement, purchase orders, delivery forecasting, pre-sales support, technical proposals, estimates, project documentation, and stakeholder reporting. The role requires client-facing communication, technical infrastructure knowledge, fluent English, and Korean proficiency for local engagement.

Provides technical support for Windows systems, PC hardware and software, TCP/IP LANs, iOS, and OS X. Troubleshoots complex issues, delivers customer service, supports business processes, and works independently or collaboratively in a fast-paced environment. The role requires multitasking, confidentiality, continuous learning, bilingual English and Cantonese proficiency, and availability outside normal business hours for emergency issues.

The Business Development Manager will develop and implement strategic plans to grow sales and customer base in the APAC region, identify opportunities, engage stakeholders, and monitor market trends, while ensuring high service delivery and satisfaction.

The IT Support Engineer will provide technology support, ensure customer satisfaction, troubleshoot complex issues, and maintain confidentiality while working independently and as part of a team.

The AV Engineer will install, configure, and maintain AV systems, ensuring reliability and user satisfaction. Responsibilities include troubleshooting, supporting client handovers, and providing training.

The AV Consultant will lead AV system design, support enterprise clients in various sectors, collaborate on projects, and stay updated on AV technology trends.

Provide Level 2 and 3 desktop support, helpdesk and remote support for IT and AV equipment, plus project-related tasks.

Lead design, engineering, implementation and automation of global network infrastructure (LAN/WAN, Wi‑Fi, Network Security). Define and uphold technical standards, produce high-quality documentation, collaborate with vendors, contribute to technical roadmap, support change lifecycle, and drive operating model improvements. Requires industry experience and professional networking accreditations.

The Senior Network Engineer will develop and implement network strategies, manage servers and network devices, and provide IT support to users and executives.

Provide L2/L3 enterprise and data center network engineering: configure, maintain, and troubleshoot routers, switches, firewalls, VPNs, LAN/WAN/SD‑WAN/MPLS and wireless; monitor performance; run root-cause analysis; implement upgrades/migrations; maintain documentation and provide on-call support.

Provide advanced L3 technical support for enterprise AV systems: troubleshoot DSPs, control processors, codecs, displays, cameras, and signal distribution; program Crestron/AMX; administer Zoom Rooms; lead incident response and root cause analysis; maintain documentation, mentor L1/L2 staff, and support upgrades and integrations.

Lead design, planning, and delivery of enterprise AV solutions for meeting rooms, boardrooms, training rooms, and collaboration spaces. Produce AV system architecture, signal flow diagrams, equipment layouts, BOMs, and technical documentation. Coordinate with clients, architects, contractors, vendors, and project teams through design, installation, commissioning, and handover.