systemsGo is growing rapidly and is seeking an experienced IT Support Engineer based in Taipei, Taiwan. This role supports service delivery for our multinational clients, combining user support with exposure to infrastructure, projects, and IT operations.
This position is flexible in nature and may involve a mix of remote work, onsite support at client locations, and occasional travel, depending on business needs.
We are looking for a dependable, customer-focused professional who enjoys problem-solving, working with diverse teams, and taking on new challenges.
Key Responsibilities
Core Responsibilities (Primary Focus)
- Provide day-to-day end-user support for IT infrastructure and workplace technologies (desktops, laptops, applications, Office 365, etc.)
- Troubleshoot, resolve, and document technical issues in a timely and professional manner
- Monitor and escalate critical incidents to the Team Lead or Service Delivery Manager as needed
- Deliver high-quality customer service to end users in a multinational environment
Additional Responsibilities (As Needed / Nice to Have)
- Support IT infrastructure setup and maintenance, including hardware deployment and basic networking
- Participate in project-related tasks such as site surveys, office setups, and IT rollouts
- Assist with network cabling, device installation, and coordination with vendors or contractors
- Manage IT assets lifecycle, including procurement support, inventory tracking, device setup, recovery, and logistics (shipping/receiving)
- Support internal initiatives and ad-hoc assignments across the company
Note: Not all responsibilities are required at all times. The role evolves based on project and client needs.
Qualifications
- Diploma or Degree in Computer Science, Information Technology, or related field preferred
- 3-5 years of experience in IT support / helpdesk / desktop support roles
- Experience supporting multinational clients or environments is an advantage
- Basic knowledge of networking and infrastructure support is a plus
- Strong customer service mindset and ability to work directly with end users
- Good communication skills, able to clearly explain technical issues and solutions
- Proactive, adaptable, and able to work independently or as part of a team
- Proficiency in both English and Chinese
- Immediate availability is a plus
Technical Skills
- Windows 10/11 and Microsoft Office 365 environment
- Experience with ticketing systems and IT service processes
- Hardware support (PC/laptop setup, troubleshooting, peripherals)
- Basic knowledge of:
- Microsoft services (Active Directory, DNS, DHCP, GPO, WSUS)
- Windows Server environments
- Experience with video conferencing tools (WebEx, Zoom, Poly, etc.)
- Networking fundamentals (firewalls, switches, cabling) is a plus
- Relevant Microsoft certifications are advantageous
What We Offer
- Exposure to multinational clients and diverse IT environments
- Opportunities to grow into broader infrastructure and project roles
- Flexible work model (remote / onsite / hybrid depending on assignment)
- Collaborative and multicultural team environment
Skills Required
- 3-5 years of experience in IT support, helpdesk, or desktop support roles
- Proficiency in both English and Chinese
- Strong customer service mindset and ability to work directly with end users
- Good communication skills and ability to clearly explain technical issues and solutions
- Proactive, adaptable, and able to work independently or as part of a team
- Experience with Windows 10/11 and Microsoft Office 365
- Experience with ticketing systems and IT service processes
- Hardware support experience, including PC/laptop setup, troubleshooting, and peripherals
- Basic knowledge of Microsoft services, including Active Directory, DNS, DHCP, GPO, and WSUS
- Basic knowledge of Windows Server environments
- Experience with video conferencing tools such as WebEx, Zoom, or Poly
- Diploma or degree in Computer Science, Information Technology, or a related field
- Experience supporting multinational clients or environments
- Basic networking and infrastructure support knowledge
- Networking fundamentals involving firewalls, switches, and cabling
- Relevant Microsoft certifications
- Immediate availability
What We Do
-Who We Are systemsGo was started in 1998 because we believed there was a better way to address the special IT needs of Tokyo businesses, and starting in 2008 we began our expansion into other locations in Asia including Hong Kong, Shanghai, Singapore, Beijing, Sydney, Taiwan, New Delhi and Seoul. We saw partnership and process as the keys. We would work side-by-side with our clients to help reduce costs and improve efficiency. To date, we’ve shared our expertise with hundreds of companies. They come to us because we find the best engineers and project managers. We train our people to use their experience and creativity to assess an IT system and make it better. And we ensure our own accountability through an online tracking system that gives our clients 24×7 access to every move we make on their behalf. -Mission Statement We listen to our clients to understand their business needs. We design and deliver solutions from our range of professional services, creating value to benefit all stakeholders. To achieve this we combine an enriching and satisfying employment environment with a culture of customer service excellence and an unwavering pursuit of quality through devoted adherence to process and continuous improvement. -Our Core Principles Customer Service Excellence Enriching Employment Environment Unwavering Pursuit of Quality -Locations Australia | Greater China | India | Japan | Singapore | South Korea
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