Position: IT & AV Support Technician
Location: Caribbean Drive, Scoresby, Melbourne, VIC 3179
systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.
Responsibilities (but not limited):
- Provide Level 2 desktop support at client’s office
- Provide helpdesk and remote support for IT and AV equipment
- Complete project tasks as instructed by the client
- Occasional after-hours work with appropriate compensation
Requirements:
- Pro-active, customer focused, and comfortable dealing with end users directly
- Able to describe issues clearly to end users and client management, and report on results effectively
- 2+ years experience in IT helpdesk role or technical support role
- Comfortable working in a team
- Microsoft MCP certification preferred
- Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
- Experience with AV systems and providing meeting support
- Experience with helpdesk ticketing systems including ServiceNow
- Diploma/Degree in Computer Science/Information Technology is preferred but not essential
About Us: systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.
Skills Required
- 2+ years of experience in an IT helpdesk or technical support role
- Proactive and customer-focused approach
- Comfortable dealing directly with end users
- Ability to clearly describe issues to end users and client management
- Ability to report results effectively
- Ability to work comfortably in a team
- Experience with Microsoft 365, Windows 10 upgrades, IP phones, and SharePoint
- Experience with AV systems and meeting support
- Experience with helpdesk ticketing systems, including ServiceNow
- Microsoft MCP certification
- Diploma or degree in Computer Science or Information Technology
What We Do
-Who We Are systemsGo was started in 1998 because we believed there was a better way to address the special IT needs of Tokyo businesses, and starting in 2008 we began our expansion into other locations in Asia including Hong Kong, Shanghai, Singapore, Beijing, Sydney, Taiwan, New Delhi and Seoul. We saw partnership and process as the keys. We would work side-by-side with our clients to help reduce costs and improve efficiency. To date, we’ve shared our expertise with hundreds of companies. They come to us because we find the best engineers and project managers. We train our people to use their experience and creativity to assess an IT system and make it better. And we ensure our own accountability through an online tracking system that gives our clients 24×7 access to every move we make on their behalf. -Mission Statement We listen to our clients to understand their business needs. We design and deliver solutions from our range of professional services, creating value to benefit all stakeholders. To achieve this we combine an enriching and satisfying employment environment with a culture of customer service excellence and an unwavering pursuit of quality through devoted adherence to process and continuous improvement. -Our Core Principles Customer Service Excellence Enriching Employment Environment Unwavering Pursuit of Quality -Locations Australia | Greater China | India | Japan | Singapore | South Korea
.png)
