Knowledge, Skills and Abilities:
• Proactive, good communication, problem-solving, planning, and organization skills
• Ability to multi-task and prioritize
• Basic knowledge of the end-to-end business processes in the functional areas assigned
• Ability to work independently, as well as collaboratively, within a team
• Problem-solving skills for difficult to complex issues
• PC hardware & software technical knowledge and ability to continuously learn while
operating in a fast-paced, demanding environment are necessary.
• Must be able to maintain a high level of confidentiality due to issues of security
• Deliver and demonstrate a high level of customer service.
• Demonstrated in-depth familiarity with Windows operating systems, PC
hardware/software, and TCP/IP LANs
• Demonstrated operational familiarity with iOS and OSX.
• Demonstrated initiative, be a self-starter.
Qualifications:
• 3 years supporting technology in a fast-paced environment
• 3 years customer service experience
• Able to work outside normal business hours for emergency issues
• Proficiency in both English and Cantonese
Skills Required
- Three years supporting technology in a fast-paced environment
- Three years of customer service experience
- Availability to work outside normal business hours for emergency issues
- Proficiency in English and Cantonese
- In-depth familiarity with Windows operating systems, PC hardware and software, and TCP/IP LANs
- Operational familiarity with iOS and OS X
What We Do
-Who We Are systemsGo was started in 1998 because we believed there was a better way to address the special IT needs of Tokyo businesses, and starting in 2008 we began our expansion into other locations in Asia including Hong Kong, Shanghai, Singapore, Beijing, Sydney, Taiwan, New Delhi and Seoul. We saw partnership and process as the keys. We would work side-by-side with our clients to help reduce costs and improve efficiency. To date, we’ve shared our expertise with hundreds of companies. They come to us because we find the best engineers and project managers. We train our people to use their experience and creativity to assess an IT system and make it better. And we ensure our own accountability through an online tracking system that gives our clients 24×7 access to every move we make on their behalf. -Mission Statement We listen to our clients to understand their business needs. We design and deliver solutions from our range of professional services, creating value to benefit all stakeholders. To achieve this we combine an enriching and satisfying employment environment with a culture of customer service excellence and an unwavering pursuit of quality through devoted adherence to process and continuous improvement. -Our Core Principles Customer Service Excellence Enriching Employment Environment Unwavering Pursuit of Quality -Locations Australia | Greater China | India | Japan | Singapore | South Korea
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