About the Role
We are looking for a technically capable and detail-oriented Salesforce Developer to support Salesforce systems, process improvements, and business operations across our global organization.
The role will work closely with senior Salesforce developers and the Systems & Process Improvement Manager to maintain and improve Salesforce configurations, workflows, automations, data quality, documentation, and system processes. Over time, the role may expand to platforms such as ServiceNow and NetSuite.
Key Responsibilities
- Support Salesforce configuration, maintenance, workflows, and automation using Flow Builder, Process Builder, and declarative tools.
- Analyze existing processes and configurations to identify opportunities for simplification, standardization, and automation.
- Perform data gathering, root cause analysis, and performance analysis to support process improvements.
- Maintain accurate process documentation, configuration records, change logs, and process maps.
- Support testing, documentation, and controlled deployment of Salesforce changes.
- Monitor platform and process performance and prepare reports on improvement initiatives.
- Support data quality and data hygiene activities within Salesforce.
- Collaborate with global stakeholders across different time zones.
- Provide knowledge transfer and support users on Salesforce changes and process improvements.
- Gradually contribute to improvement initiatives across platforms such as ServiceNow and NetSuite.
Required Skills & Qualifications
- 3–5 years of experience with Salesforce or another technical CRM platform.
- Hands-on experience with Salesforce Flows, automation, and platform configuration.
- Good understanding of Salesforce data, objects, reports, and workflows.
- Experience with process documentation, change management, and system governance.
- Strong analytical and problem-solving skills, including data analysis and root cause analysis.
- Strong written and verbal communication skills in English.
- Ability to work independently and collaborate with global teams.
Nice to Have
- Experience with Python, JavaScript, or Apex.
- Exposure to ServiceNow, NetSuite, ITSM, asset management, or procurement workflows.
- Understanding of REST API integrations.
- Salesforce or other CRM certifications.
- Experience working with international/APAC teams.
Skills Required
- 3-5 years of experience with Salesforce or another technical CRM platform
- Hands-on experience with Salesforce Flows, automation, and platform configuration
- Understanding of Salesforce data, objects, reports, and workflows
- Experience with process documentation, change management, and system governance
- Strong analytical and problem-solving skills, including data analysis and root cause analysis
- Strong written and verbal communication skills in English
- Ability to work independently and collaborate with global teams
- Experience with Python, JavaScript, or Apex
- Exposure to ServiceNow, NetSuite, ITSM, asset management, or procurement workflows
- Understanding of REST API integrations
- Salesforce or other CRM certifications
- Experience working with international or APAC teams
What We Do
-Who We Are systemsGo was started in 1998 because we believed there was a better way to address the special IT needs of Tokyo businesses, and starting in 2008 we began our expansion into other locations in Asia including Hong Kong, Shanghai, Singapore, Beijing, Sydney, Taiwan, New Delhi and Seoul. We saw partnership and process as the keys. We would work side-by-side with our clients to help reduce costs and improve efficiency. To date, we’ve shared our expertise with hundreds of companies. They come to us because we find the best engineers and project managers. We train our people to use their experience and creativity to assess an IT system and make it better. And we ensure our own accountability through an online tracking system that gives our clients 24×7 access to every move we make on their behalf. -Mission Statement We listen to our clients to understand their business needs. We design and deliver solutions from our range of professional services, creating value to benefit all stakeholders. To achieve this we combine an enriching and satisfying employment environment with a culture of customer service excellence and an unwavering pursuit of quality through devoted adherence to process and continuous improvement. -Our Core Principles Customer Service Excellence Enriching Employment Environment Unwavering Pursuit of Quality -Locations Australia | Greater China | India | Japan | Singapore | South Korea
