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As a Customer Experience Advocate at monday.com, you'll focus on resolution-driven interactions, utilizing innovative solutions to address customer issues through various communication channels. You'll collaborate across teams and advocate for product improvements based on customer feedback. This role emphasizes problem-solving, adaptability, and proactive customer engagement.
The Strategic Account Manager will devise and implement sales strategies aligned with organizational goals, build trusted executive-level relationships, conduct regular business reviews, and create strategic account plans to drive customer value and account growth.
The Strategic Account Manager will develop and implement sales strategies for customer accounts, maintain executive-level relationships, conduct business reviews, and identify new revenue opportunities while ensuring customer satisfaction and driving global quotas.