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Milestone Systems
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Artificial Intelligence • Security • Software • Analytics • Big Data Analytics
Operate and maintain enterprise network and Microsoft Azure infrastructure, including switching, routing, firewalls, wireless, and cloud connectivity. Resolve complex incidents, execute production changes, fulfill access and connectivity requests, and ensure infrastructure aligns with ITIL processes. Transition new projects into steady-state operations by reviewing documentation, runbooks, monitoring, and support readiness. Collaborate with architects, vendors, and internal teams, provide operational feedback, and participate in an on-call rotation.
Artificial Intelligence • Security • Software • Analytics • Big Data Analytics
Manage and grow Milestone Systems’ channel partner portfolio in the Netherlands. Drive account plans, revenue growth, market share, and relationships with system integrators, consultants, distributors, technology partners, and end users. Promote video security, AI, and cloud solutions, conduct presentations and events, develop new prospects, and maintain CRM documentation. The role is remote but requires approximately 80% travel throughout the region, plus occasional travel to Breda and abroad.
Artificial Intelligence • Security • Software • Analytics • Big Data Analytics
Provide frontline technical support to Milestone business partners through phone, chat, and web channels. Troubleshoot product, operating system, networking, storage, and database issues; resolve cases or escalate them to the Backline team. The role requires multilingual communication in English and Italian, French, or German, collaboration with internal teams, adherence to KPIs and SLAs, and strong customer-service skills.
