Jobs at MidFirst Bank

Serve as liaison between Treasury Management Sales Officers and commercial clients to implement treasury services, provide day-to-day operational support, troubleshoot technical issues, validate billing, prepare agreements, track implementations, and identify cross-sell and product improvement opportunities while ensuring timely resolution and excellent client experience.

Provide telephone and email support to commercial clients for banking products (online/mobile banking, ACH, remote deposit, cards, positive pay). Facilitate onboarding, perform account and service maintenance, troubleshoot basic technical issues, follow procedures, meet SLAs, and cross-train on departmental tasks while supporting compliance and process improvement.

Supports HR policy development, governance, and document management while handling employee relations matters. Manages compliance training, vendor relationships, multi-state law monitoring, investigations, performance management, audit responses, and policy maintenance. Develops investigation documentation, advises leaders, and maintains cyclical policy review and compliance materials.

The Risk Analyst focuses on identifying operational risks in mortgage servicing, collaborating with stakeholders to improve controls, and supporting compliance and regulatory responses.

The Workflow / Process Design Specialist analyzes and improves business processes, supports automation, and collaborates with teams to implement solutions. Responsibilities include process mapping, user acceptance testing, and managing multiple projects.

Provide technical and operational support for corporate treasury and consumer online banking products. Onboard and train clients, respond to inquiries, resolve issues, monitor for fraud, maintain product knowledge and customer files, perform routine operational tasks and reporting, support audits, and assist relationship managers with proposals and implementations.

The Business Relationship Manager (BRM) manages client relationships, focuses on business credit, deposits, and treasury management, sourcing new opportunities through networking and referrals.

Perform financial and collateral analysis, underwrite commercial loans, structure credit facilities, prepare credit memoranda, and document approvals for MidFirst Commercial Banking.

Lead day-to-day operations of data enablement programs: enforce governance, manage onboarding and lifecycle processes, triage stakeholder requests, promote reuse, develop training and communities of practice, track metrics, and drive continuous process improvements.

The Sr Manager Operational Risk Management leads operational risk assessments, manages audit processes, coaches analysts, and ensures effective risk mitigation in mortgage operations.

Lead commercial credit operational functions including reporting, budgeting, system administration (CLAW), onboarding, vendor management, committee coordination, final credit document review, process improvements, and supervising credit operations staff.

Monitor external threat intelligence and open-source feeds to identify phishing, fraud, brand impersonation, and other cyber threats. Analyze alerts and telemetry, support triage and incident response, conduct investigations into email and user activity, produce intelligence reports and briefings, and recommend risk-reduction measures tailored to financial institutions.

Design, develop, update, and evaluate onboarding and professional development training; support product launches and change initiatives; recommend improvements and provide workflow assistance across multiple states.

Provide administrative and client-facing support to private wealth and trust teams: open/close accounts, process distributions/wires, scan and maintain records, generate reports, assist with tax reporting, track tasks, and support business development and high-quality client service.

Review, track, and maintain original loan documentation to ensure compliance with bank policies, credit agreements, UCC requirements, and regulatory standards. Validate insurance and lien positions, manage exceptions and tracking system ticklers, maintain collateral records, communicate documentation deficiencies to lending personnel, and support borrower monitoring and related administrative tasks.

Manage the Sales Leadership Program audit lifecycle: aggregate and analyze data, perform audits for policy compliance and control, identify documentation issues, recommend process improvements, reconcile with internal audit, maintain databases and queries, and deliver monthly reports and presentations to Personal Banking senior leadership.

The Executive Assistant supports senior leadership by managing calendars, scheduling travel, preparing documents, organizing meetings, and ensuring efficient office management.

Provide financial insight and analysis for Operations Administration and digital functions at a large bank. Manage a $260M budget, prepare executive and Board reporting, develop forecasts, financial models, and business cases, track operational metrics, support automation and GenAI-enabled reporting improvements, and deliver ad hoc analyses to leadership.

Collect, aggregate, and review consumer complaints across channels into the Complaint Management Database. Monitor timeliness, accuracy, categorization, and grammar. Produce recurring and ad-hoc complaint reports and support Compliance and Internal Audit with complaint data. Help develop and maintain compliance processes and controls.

Manage SQL Server databases, ensure data integrity, automate processes, support database development, and provide 24x7 critical support.