Do you enjoy helping customers make sense of complex information? Midland Mortgage is seeking a Communications Specialist III to lead complex borrower communications and change initiatives from research and strategy through evaluation. You will analyze communication challenges, shape evidence-based recommendations, and guide partners toward clear, accessible messages. This advanced individual-contributor role leads through expertise and influence.
What You'll Do
- Lead complex, ambiguous, high-risk, or enterprise-impacting initiatives from strategy through implementation and post-launch evaluation.
- Research borrower needs and communication challenges; analyze root causes, call-driver trends, and feedback. Define audiences, desired actions, measures, risks, and evaluation points.
- Translate complex legal, regulatory, business, and process information into clear, accessible content for letters, email, websites, video scripts, agent talking points, surveys, and campaigns.
- Build alignment among business units, Legal, Compliance, Corporate Technology, and other partners; frame trade-offs and guide stakeholders through recommendations and change.
- Assess results and business impact; recommend whether to scale, redesign, stop, or invest further. Develop reusable playbooks, templates, and practices, and coach peers and project teams.
- Interpret the approved Voice of Midland in complex situations, advise partners, and recommend changes to the Communications Manager, who retains accountability for standards and governance.
- Partner with MM Letters to operationalize approved borrower-letter content. Communications owns messaging and content; MM Letters manages templates, testing, file movement, production release, and related technical support.
Qualifications
- Bachelor’s or Master’s degree in communications, marketing, business administration, or a related field.
- Three to five years of experience coordinating complex, cross-functional projects through planning, implementation, and evaluation, including managing timelines, stakeholders, and approvals. Experience coordinating such projects in a communications or public relations field is strongly preferred.
- Strong writing, editing, proofreading, and verbal communication skills, with the ability to translate complex information into clear, concise, borrower-focused content.
- Strong analytical skills, including the ability to interpret borrower feedback and performance data, identify trends and root causes, assess risks, and make evidence-based recommendations.
- Ability to build relationships across business and technical teams, facilitate decisions, and influence partners without formal authority.
- Experience evaluating customer-facing websites or other digital experiences for clear content, intuitive navigation, information placement, labeling, and overall usability.
- Working proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
- Demonstrated ability to learn and adapt to new technologies, including publishing, workflow, project-management, survey, and reporting systems.
Preferred qualifications: AP Style knowledge and experience with Adobe Acrobat or design software.
What Will Help You Succeed
- Balance borrower needs with business objectives, accessibility, and regulatory requirements.
- Identify root causes, surface risks, weigh trade-offs, and recommend practical next steps.
- Build partner support and use results and borrower feedback to improve communications.
Our team is dedicated to making the mortgage process easier to understand and navigate. You will help shape communications that guide borrowers through important decisions and milestones, reinforcing Midland as a trusted partner throughout their mortgage journey.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's or master's degree in communications, marketing, business administration, or a related field
- Three to five years of experience coordinating complex, cross-functional projects through planning, implementation, and evaluation
- Experience managing project timelines, stakeholders, and approvals
- Strong writing, editing, proofreading, and verbal communication skills
- Ability to translate complex information into clear, concise, borrower-focused content
- Strong analytical skills, including interpreting feedback and performance data, identifying trends and root causes, assessing risks, and making evidence-based recommendations
- Ability to build relationships across business and technical teams, facilitate decisions, and influence partners without formal authority
- Experience evaluating customer-facing websites or digital experiences for content clarity, navigation, information placement, labeling, and usability
- Working proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to learn and adapt to publishing, workflow, project-management, survey, and reporting systems
- Experience coordinating complex projects in communications or public relations
- Knowledge of AP Style
- Experience with Adobe Acrobat or design software
MidFirst Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MidFirst Bank and has not been reviewed or approved by MidFirst Bank.
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Healthcare Strength — Health, dental, and vision coverage are available to eligible full‑time and part‑time employees, with company‑paid long‑term disability and an EAP included. Medical plans through Blue Cross Blue Shield and wellness incentives that can lower premiums are highlighted.
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Retirement Support — A company 401(k) match with a clear formula and a defined vesting schedule provides meaningful retirement support. Eligibility and enrollment timing are specified, reinforcing predictable access to the plan.
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Leave & Time Off Breadth — Paid vacation, paid sick leave, and paid holidays are emphasized, with a paid community service day also referenced. Time‑off offerings are portrayed as generous across materials.
MidFirst Bank Insights
What We Do
MidFirst Bank occupies a rare position within the banking industry. With $41.2 billion in assets, MidFirst Bank is the largest privately owned bank in the country. This combination of size and private ownership provides our customers with a special brand of banking. MidFirst Bank offers a full range of personal, commercial, trust, private banking and mortgage banking products and services. MidFirst is a strong commercial real estate lender and a major servicer of mortgage loans nationally. As a private business ourselves, we understand the unique needs of each business community we serve at each of our locations in Arizona (Phoenix), California (Los Angeles, Orange County, Santa Barbara, San Diego), Colorado (Boulder, Denver, Edwards, Fort Collins), Nevada (Las Vegas), Oklahoma (Oklahoma City, Tulsa, Western Oklahoma), Texas (Dallas, Houston, San Antonio) and Utah (Salt Lake City). Additionally, MidFirst Bank has commercial lending offices in Atlanta, Chicago, Nashville, New York City, Orlando, Raleigh and Southern California. We serve Southern California through 1st Century Bank, a division of MidFirst Bank. We also operate MidFirst Business Credit as a subsidiary of MidFirst Bank. MidFirst Bank provides services that compete with larger banks, while the people and culture truly define the MidFirst Bank difference. MidFirst provides exceptional financial and deeply committed customer service. Team members are loyal in their character, loyal in their personal commitment to customers, and loyal to always doing the right thing. MidFirst customers can always count on working with thoughtful, intelligent, honest professionals who are true to their financial goals. MidFirst Bank is a strong supporter of the communities they serve, investing time and money in important educational, charitable and civic organizations. Copyright © 2025 MidFirst Bank. All rights reserved. Member FDIC. Equal Housing Lender.
