MidFirst Bank is seeking a proactive, people-focused leader for our Foreclosure department. This role oversees daily workflow and performance, serves as a key point of contact between the Foreclosure department, attorney firms, vendors, and internal business units, and ensures foreclosure processes are completed timely, accurately, and in compliance with regulatory requirements. The ideal candidate is a hands-on leader who builds strong relationships, is comfortable working in a regulatory environment and possesses a proactive approach to lead a team.
Key Responsibilities- Lead, coach, mentor, and develop a team of 12–15 team members to improve quality, productivity, and achievement of service level goals.
- Manage team workloads, distribute assignments, and balance team capacity per operational demands
- Monitor daily performance through queue oversight, dashboards, one-on-ones, team meetings, and daily huddles.
- Monitor and hold the team accountable for key performance indicators (KPIs) and deadlines to mitigate risk.
- Facilitate communication among the Foreclosure department, attorney firms, vendors, and business units within MidFirst Bank, with a strong emphasis on timely processing by attorneys.
- Build and maintain effective working relationships with attorney firms, vendors, business partners, and staff management.
- Administer the department's internal control structure, including control report oversight, audits, and regulatory compliance.
- Research and resolve escalated issues in a timely manner.
- Oversee operational controls and ensure adherence to policies and procedures.
- Independently identify process breakdowns, outdated practices, and inefficiencies, and implement sustainable process improvements.
- Identify and implement process improvements and contribute to department strategy and strategic initiatives.
- Step in proactively to support the team and bridge workflow gaps as needed.
- Manage various projects and perform other duties as assigned.
- 5–7 years of operations management experience
- Bachelor's degree in a business-related field
- Strong leadership skills with the ability to monitor, motivate, and develop employees to reach and exceed performance goals
- Ability to make timely, informed decisions within assigned authority, and know when to escalate concerns.
- Ability to lead initiatives, manage competing priorities, and guide staff trough process and organizational changes.
- Demonstrated success managing projects and implementing process improvements
- Exceptional analytical and creative problem-solving skills, with the ability to work both independently and collaboratively
- Excellent verbal and written communication skills, with the ability to confidently lead meetings and convey information
- Experience in mortgage servicing, default, compliance, or legal environments
- Strong risk management mindset and comfort working in a highly controlled, audited environment
- Proficiency with computers and Microsoft Excel, including pivot tables
- Ability to pull, review, and analyze reports from application-based systems
- Comfort with data mining, following process flowcharts, and learning new systems and processes
- Proactive approach and strong sense of ownership and accountability
- Strong organizational skills
- Self-awareness and the ability to work effectively with a variety of personalities
- Coaching and people development skills
- Confidence in reaching out directly to attorneys, vendors, and partners to ask questions and resolve issues
- Full-time, on-site position in Oklahoma City, OK (remote and hybrid options are not available)
- Approximately 45 hours per week, with occasional overtime as needed
- Flexibility with start and end times is required
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Skills Required
- 5–7 years of operations management experience
- Bachelor’s degree in a business-related field
- Strong leadership, coaching, mentoring, and employee development skills
- Ability to monitor performance and achieve productivity and service-level goals
- Ability to make timely decisions and escalate concerns appropriately
- Ability to lead initiatives and manage competing priorities
- Experience managing projects and implementing process improvements
- Analytical and creative problem-solving skills
- Excellent verbal and written communication skills
- Experience in mortgage servicing, default, compliance, or legal environments
- Experience working in a highly controlled and audited environment
- Proficiency with computers and Microsoft Excel, including pivot tables
- Ability to analyze reports from application-based systems
- Ability to work with data mining, process flowcharts, and new systems
- Bachelor’s degree or better
MidFirst Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MidFirst Bank and has not been reviewed or approved by MidFirst Bank.
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Healthcare Strength — Health, dental, and vision coverage are available to eligible full‑time and part‑time employees, with company‑paid long‑term disability and an EAP included. Medical plans through Blue Cross Blue Shield and wellness incentives that can lower premiums are highlighted.
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Retirement Support — A company 401(k) match with a clear formula and a defined vesting schedule provides meaningful retirement support. Eligibility and enrollment timing are specified, reinforcing predictable access to the plan.
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Leave & Time Off Breadth — Paid vacation, paid sick leave, and paid holidays are emphasized, with a paid community service day also referenced. Time‑off offerings are portrayed as generous across materials.
MidFirst Bank Insights
What We Do
MidFirst Bank occupies a rare position within the banking industry. With $41.2 billion in assets, MidFirst Bank is the largest privately owned bank in the country. This combination of size and private ownership provides our customers with a special brand of banking. MidFirst Bank offers a full range of personal, commercial, trust, private banking and mortgage banking products and services. MidFirst is a strong commercial real estate lender and a major servicer of mortgage loans nationally. As a private business ourselves, we understand the unique needs of each business community we serve at each of our locations in Arizona (Phoenix), California (Los Angeles, Orange County, Santa Barbara, San Diego), Colorado (Boulder, Denver, Edwards, Fort Collins), Nevada (Las Vegas), Oklahoma (Oklahoma City, Tulsa, Western Oklahoma), Texas (Dallas, Houston, San Antonio) and Utah (Salt Lake City). Additionally, MidFirst Bank has commercial lending offices in Atlanta, Chicago, Nashville, New York City, Orlando, Raleigh and Southern California. We serve Southern California through 1st Century Bank, a division of MidFirst Bank. We also operate MidFirst Business Credit as a subsidiary of MidFirst Bank. MidFirst Bank provides services that compete with larger banks, while the people and culture truly define the MidFirst Bank difference. MidFirst provides exceptional financial and deeply committed customer service. Team members are loyal in their character, loyal in their personal commitment to customers, and loyal to always doing the right thing. MidFirst customers can always count on working with thoughtful, intelligent, honest professionals who are true to their financial goals. MidFirst Bank is a strong supporter of the communities they serve, investing time and money in important educational, charitable and civic organizations. Copyright © 2025 MidFirst Bank. All rights reserved. Member FDIC. Equal Housing Lender.
