Jobs at Loews Hotels & Co

Cleans and sanitizes dishes, cookware, utensils, glassware, kitchen equipment, and back-of-house areas. Operates dishwashing equipment, organizes supplies, removes waste, monitors cleaning inventory, reports equipment issues, and supports culinary, banquet, and outlet teams. Follows food handling, health, sanitation, chemical safety, and hotel procedures while maintaining a safe and efficient environment.

Oversee daily hotel security operations, including surveillance, property inspections, incident response, investigations, reporting, emergency coordination, and protocol enforcement. Lead, train, and mentor security officers while collaborating with law enforcement and resort departments. Conduct drills, maintain compliance records, address guest concerns, and support risk management initiatives in a fast-paced hospitality environment.

Manage daily front office operations, supervise front desk and guest services teams, and ensure exceptional guest experiences. Responsibilities include scheduling and payroll administration, room allocation, guest issue resolution, feedback monitoring, staff training, financial audits, performance reporting, and coordination with housekeeping. The role also serves as a primary contact for inquiries, supports hotel service initiatives, and handles emergencies while maintaining guest and staff safety.

Oversees hotel room control, guest registration, checkout, room assignments, reservations, occupancy reporting, and guest requests. Supports Front Desk operations, coordinates with Housekeeping, Engineering, Room Service, and Sales, monitors room availability and readiness, resolves complaints, manages group arrivals and billing procedures, and ensures adherence to hotel service standards. Requires strong communication, organization, multitasking, and flexibility for varied schedules.

Supervise front office, front desk, and guest services operations at a luxury hotel. Lead and develop team members, coordinate room assignments with housekeeping, resolve guest concerns, monitor feedback, conduct audits, maintain financial records, analyze performance metrics, prepare reports, support hotel initiatives, and handle emergencies while ensuring excellent guest experiences.

Patrols and monitors the hotel property, controls access, operates CCTV, responds to emergencies, inspects packages, documents incidents, enforces policies, manages lost and found, and supports guest and team member safety. The role requires professional guest interaction, detailed reporting, flexible scheduling, mandatory training, and occasional local travel for training or meetings.

Designs, deploys, maintains, and improves enterprise endpoint security solutions. Responsibilities include managing endpoint protection platforms, threat analysis, security event triage, vulnerability remediation, system hardening, compliance reporting, policy development, technology evaluation, project leadership, documentation, and mentoring junior staff. The role collaborates with Security Operations, IT Service teams, leadership, and vendors to strengthen protection against cyber threats.

Designs, deploys, maintains, and improves enterprise endpoint security platforms and controls. Responsibilities include threat analysis, security event triage, endpoint infrastructure tuning, vulnerability management, policy enforcement, compliance reporting, technical documentation, and technology evaluations. The role supports security projects, mentors junior staff, collaborates with IT and leadership, and helps strengthen protection against emerging cyber threats across the enterprise.

Provides hotel security by controlling access, patrolling the property, monitoring CCTV, inspecting packages, responding to emergencies, documenting incidents, enforcing policies, managing lost and found, and supporting safety initiatives. The role requires professional guest interaction, clear communication, sound judgment under pressure, flexible scheduling, and operation of departmental electric vehicles.

Supervise remote reservations agents within the Customer Engagement Center, supporting daily operations, service levels, sales performance, coaching, quality monitoring, escalations, staffing, training, and guest issue resolution. The role partners with Operations Management and cross-functional teams to improve efficiency, uphold brand standards, and promote guest satisfaction, recognition, teamwork, and professional growth. Flexible availability for nights, weekends, and holidays is required.

The Security Officer patrols the hotel, controls access, monitors CCTV, responds to emergencies, inspects packages, documents incidents, enforces policies, manages lost and found, and addresses safety concerns. The role requires professional guest interaction, detailed reporting, flexible scheduling, mandatory training, and operation of departmental electric vehicles.

Protect hotel guests, team members, and property through access control, patrols, emergency response, CCTV monitoring, package inspections, incident documentation, policy enforcement, and lost-and-found management. The role also communicates safety issues to management, supports health and safety training, interacts professionally with guests, and operates departmental vehicles. Flexible availability, mandatory training attendance, and occasional local travel may be required.

Lead and perform trade-specific maintenance (electrical, plumbing, HVAC, refrigeration, carpentry, locksmithing), supervise preventive and emergency repairs, manage inventory and key/tool control, inspect work orders and property, ensure safety/compliance (OSHA, fire panels, ADA), coordinate with departments, and mentor the maintenance team.

Oversees daily Front Office and Front Desk operations at a luxury hotel, ensuring exceptional guest service, efficient staffing, accurate reporting, inventory control, and compliance with hotel standards. Supervises, trains, and provides feedback to team members; resolves guest concerns; coordinates with other departments; manages labor costs and coverage; maintains supplies, safety procedures, and operational quality.

Supervises daily storeroom operations, including receiving, storage, stock rotation, requisitions, inventory tracking, sanitation, and package delivery. Maintains receiving records, monitors par levels and storage temperatures, supports periodic inventories, and communicates discrepancies to purchasing and accounting. Leads and trains a small team while coordinating with culinary, hotel departments, vendors, and engineering. The role requires physical handling of materials, attention to detail, flexible scheduling, and compliance with food safety and inventory-control procedures.

Leads meetings, conventions, and social catering events at a full-service hotel. Oversees event execution, client satisfaction, catering sales, revenue growth, team training, documentation, menu and pricing strategies, and cross-functional coordination with culinary, banquets, sales, and operations. Builds social-market relationships, supports weddings and galas, analyzes event performance, drives rebooking, and serves as backup leadership for the Director of Meetings & Events.

Serves as the first point of contact for hotel guests, selling Loews accommodations and amenities, managing reservations, documenting requests, and providing thoughtful service by phone and written correspondence. The role requires accurate guest-profile maintenance, upselling, issue escalation, confidentiality, and effective communication. Travel Planners must work varying schedules, including nights, weekends, and holidays, attend training, and remain composed while handling guest needs.

Leads food and beverage operations across multiple hotel restaurants and outlets. Oversees staffing, management hiring, training, performance, inventory, pricing, menus, purchasing, operating controls, guest service, safety, and compliance. Partners with executive chefs, purchasing, and outlet managers to maintain efficient operations, appropriate inventory levels, and exceptional guest experiences.

Assist with front office and guest services operations, leading and mentoring front desk teams, managing schedules and payroll processes, coordinating room assignments, resolving guest concerns, monitoring feedback, delivering training, conducting financial audits, and supporting hotel safety and operational improvement initiatives.

Provides bell services for hotel guests by handling luggage, baggage, and packages; explaining room types, amenities, and hotel facilities; operating company vehicles; and delivering attentive, efficient guest support. The role requires effective English communication, computer and property-management-system skills, schedule flexibility, and the ability to stand, walk, lift, push, and pull heavy loads while working outdoors.