Teams at Loews Hotels & Co

Serves as the first point of contact for hotel guests, selling Loews accommodations and amenities, managing reservations, documenting requests, and providing thoughtful service by phone and written correspondence. The role requires accurate guest-profile maintenance, upselling, issue escalation, confidentiality, and effective communication. Travel Planners must work varying schedules, including nights, weekends, and holidays, attend training, and remain composed while handling guest needs.

Leads food and beverage operations across multiple hotel restaurants and outlets. Oversees staffing, management hiring, training, performance, inventory, pricing, menus, purchasing, operating controls, guest service, safety, and compliance. Partners with executive chefs, purchasing, and outlet managers to maintain efficient operations, appropriate inventory levels, and exceptional guest experiences.

Assist with front office and guest services operations, leading and mentoring front desk teams, managing schedules and payroll processes, coordinating room assignments, resolving guest concerns, monitoring feedback, delivering training, conducting financial audits, and supporting hotel safety and operational improvement initiatives.