Jobs at Kone

Validate and enter billing data into an ERP system, support contracting processes and data administration, communicate with international colleagues, and contribute to LEAN continuous improvement. The role requires attention to detail, customer service, collaboration, adaptability, and independent work. Candidates should have B2 English, B1 German, and familiarity with Microsoft Office, especially Excel.

Leads development, deployment, and improvement of automated production test systems for elevator and escalator control-panel assemblies. Analyzes test performance, improves reliability and first-pass yield, supports new product introductions and pilot builds, troubleshoots hardware and software integration issues, and develops documentation and training for production teams.

Lead the Customer Solutions Engineering team across the North and Midlands regions, overseeing major lift projects, technical consultancy, customer engagement, process improvement, costing, sourcing inputs, and engineering compliance. Develop strategic roadmaps, improve operational performance, promote innovation, and ensure timely, profitable, high-quality delivery. Coach and develop engineers while partnering with Sales, Operations, Supply Chain, and customers to influence specifications and deliver effective lift solutions.

Provides remote technical helpdesk and site support for maintenance technicians, including root-cause troubleshooting, spare-part identification, device configuration, case escalation, knowledge-base creation, quality reporting, and technician training. Supports sales with maintainability assessments and service solutions. Ensures compliance with KONE and customer safety procedures, identifies hazards, and escalates corrective actions to improve equipment reliability and safety.

Provides remote technical helpdesk and site support for maintenance technicians, including troubleshooting, spare-part identification, device configuration, case escalation, knowledge-base creation, and quality reporting. Supports training, sales assessments, equipment maintainability, corrective actions, and safety compliance. Collaborates with operations centers, local technicians, training centers, experts, and global support teams to improve equipment reliability and resolve technical issues.

Develops customer relationships, manages leads and sales opportunities, meets sales budgets and pricing targets, validates orders and contracts, coordinates handoffs to installation, maintenance, and engineering teams, maintains accurate CRM and opportunity records, reports on sales activity, resolves customer complaints, and supports finance with collections.

Designs, validates, implements, and maintains mechanical products and systems. Creates technical proposals, drawings, calculations, models, prototypes, and product data while ensuring compliance with requirements, codes, standards, quality targets, and schedules. Collaborates with software and multidisciplinary teams, manages technical risks, supports engineering changes and corrective actions, and continuously develops technical capabilities.

Develops technical solutions for non-standard elevator, escalator, door, and modernization projects. Responsibilities include customer technical support, solution costing, specifications, energy and traffic analyses, site surveys, lead-time coordination, installation and maintenance planning, regulatory compliance, layout creation, change management, and engineering handover. Provides technical training and coordinates multidisciplinary engineering teams throughout sales and delivery processes.

Drive B2B sales of lift upgrades across the Gold Coast by generating leads, managing customer relationships, preparing tenders and proposals, negotiating contracts, and owning the sales process from prospecting through customer delivery. Maintain Salesforce CRM data, forecasts, and reporting while collaborating with Sales, Operations, Engineering, and Customer Service teams to achieve growth targets and customer satisfaction.

Develops and manages customer relationships, grows KONE’s position within assigned markets, identifies and shares sales opportunities, supports customer satisfaction and complaint resolution, and maintains accurate customer and contact data.

Develops technical solutions for non-standard and modernization elevator, escalator, and door projects. Responsibilities include customer collaboration, solution costing, specifications, energy and traffic calculations, site surveys, lead-time coordination, installation and maintenance planning, regulatory compliance, layout creation, change analysis, and technical handover. Provides engineering support throughout sales and delivery, leads engineering teams on major projects, supports product customization, and trains sales, installation, and maintenance teams.

Manages supply projects to ensure timely, cost-effective, high-quality material delivery. Responsibilities include order verification, engineering coordination, design and sourcing planning, logistics scheduling, scope and variation management, stakeholder communication, technical information distribution, delivery deviation updates, claims support, component sourcing decisions, transfer price confirmation, and change management. The role requires global collaboration, customer focus, negotiation, project management, SAP and MS Office proficiency, and willingness to travel worldwide.

Drive new business sales for elevator and escalator solutions by developing customer relationships, generating leads, negotiating and closing deals, meeting sales targets, validating orders, maintaining customer data, and handing projects over to installation, maintenance, and engineering teams. The role requires technical drawing comprehension, contract and financial awareness, reporting accuracy, customer service, and business travel.

Owns global business controlling process standardization, governance, continuous improvement, automation, and ERP enhancements. The role develops SOPs, process maps, KPIs, BI reporting, and internal control frameworks while ensuring compliance with KONE accounting standards and the Financial Control Model. It partners with regional finance leaders, leads Lean and change-management initiatives, facilitates global training, and reports process performance and improvement progress to senior finance stakeholders.

Supports modernization sales by surveying elevators, escalators, shafts, machine rooms, and building conditions. Prepares technical reports, scopes, bills of quantities, drawings, recommendations, and tender inputs. Assesses safety, structural, access, and installation risks, identifies civil and builder’s works, supports customer meetings, and coordinates technical handovers with engineering, installation, maintenance, consultants, and subcontractors. The role requires elevator industry expertise, engineering knowledge, AutoCAD proficiency, Arabic and English fluency, an Egyptian driving license, and regular travel across Egypt.

Governs outsourced quality feedback operations, ensuring service capacity, responsiveness, KPI transparency, stakeholder communication, compliance, and customer-centric service. Leads subcontractor team development, root-cause analysis, continuous improvement, escalations, and cross-functional development projects while maintaining quality, safety, and environmental standards.

Supports local IT solution roadmaps, policy alignment, user communications, escalations, asset management, site moves, connectivity coordination, and business continuity. Serves as an interface between local business units, global IT product teams, vendors, and leadership. Identifies service improvements, coordinates implementation needs, and supports hardware budgeting and forecasting across assigned regions.

Supports local IT solutions, policies, roadmaps, escalations, user communications, asset management, site changes, and business continuity. Acts as an interface between local business teams and global IT product teams, coordinates workstation hardware and budgets, identifies service improvements, and helps implement global IT standards and solutions across assigned regions.

Supports local IT solutions and roadmaps, represents IT to local business teams, communicates global policies, escalates issues, and coordinates with global product teams. The role also supports user experience improvements, workstation asset management, site openings and closures, business continuity, connectivity coordination, user communications, and local requirements for IT products and integrations. Responsibilities vary by seniority and the size or criticality of the assigned business or site.

Supports Project and Construction Managers throughout project execution by managing forecasts, costs, invoices, purchase requests, change orders, project documentation, customer correspondence, approvals, and closing activities. Coordinates labor planning, subcontractor documentation, and financial reporting while ensuring accurate system updates, contract compliance, and timely project administration.