Digitalizing KONE’s marketing, sales and customer interactions will be one of the key areas in KONE’s new “Sustainable success with customers” strategy. With “Marketing & Sales Renewal” initiative, we aim to create a seamless, unified customer experience across multiple channels. In the future, the best experience can be created by working together with customers and partners in every step of the process, from early engagement to upgrading equipment.
Marketing & Sales Solutions unit within KONE Enterprise IT is designing, developing, maintaining and supporting KONE’s marketing, sales and customer focused solutions. Our purpose is to contribute to “Marketing & Sales Renewal” by enabling superior customer experience and high-rising sales by transforming how KONE interacts with customers. We provide cutting-edge IT solutions to KONE global front line sales teams to engage early with customers, understand the needs and create tenders to customers linked to the order management process.
We are looking for a
Solution Design Owner, Sales Documents
We are looking for Solution Design Owner for Sales Documents. The documents area covers sales documents such as tenders, contracts and sales letters for all KONE business lines as well as our factory process related documents globally. You are an expert in sales documents and would own the solution design for sales documents in KONE Enterprise IT. We work in close collaboration with all the business lines, marketing and our sales offices as well as factories globally. Business lines cover maintenance, modernization, repair and new equipment businesses including the new digital products.
Your main responsibility will be to own the solution design and create concepts and functional specification for the sales documents. You are working closely together with the global business process owners and representatives in your solution area.
Main responsibilities
- Own the solution design for sales documents
- Turn business requirements to functional concept, design and specification
- Manage design, development, testing, user acceptance testing and overall quality to final solution
- Work together with the diverse and agile team of professionals including external vendors
- Work in close collaboration with the stakeholders from several business lines to influence, collect, prioritize and manage business demand
- Understand the sales document data in detail and interdependencies with other integrated solutions
- Work with data and application architectural and configuration compliance with other team members
- Facilitate agile ways of working and plan, bring clarity and manage efficiently & transparently the backlog
- Contribute to solution long term planning
- Manage active key user community and feedback loop
- Contribute on analysis as input for development, to enable continuous improvement
- Contribute in development projects in the solution area
To be successful in this role you have
- Bachelor or Master’s degree in IT / Business Administration
- Minimum of 10 years of experience in working with IT development incl. IT processes, tools, technologies, data models and integrations with end-end understanding is a must
- Minimum of 5 years of experience in IT configurator, sales, tendering and ordering solutions is a must
- Experience in Opentext Exstream is considered an advantage
- Experience in Salesforce CRM is considered an advantage
- MS Office Advanced and Photoshop skills
- Experience in IT governance and financial management
- Basic business process modelling skills
- Experience in applying and facilitating agile ways of working in global environment with several business lines and stakeholders
- Enjoy quickly changing and agile environment with ability to create structure, clarity and results in transparent way
- Strong willingness to drive items and continuous improvement forward with friendly and respectful ways of working
- Strong analytical, conceptual thinking and problem-solving skills with the ability to translate business requirements into functional design
- Strong communication and interpersonal skills supporting good relationship building with business stakeholders and peers
- Excellent collaboration skills and ability to work as part of a team or independently
- Experience in working in international environment with stakeholders and teams distributed globally
- Able to embrace and promote cultural diversity and inclusion respectfully across own team and organization
- Fluent communicator in English
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live.
As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
