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The Customer Success Analyst will manage customer renewals and account growth, focusing on the Low customer segment. Key responsibilities include ensuring timely renewals, monitoring customer health via Gainsight, creating IQLs for cross-selling opportunities, and collaborating with the Product Adoption lead. The role also involves escalating churn risks and recommending automation improvements for efficiency.
The Customer Success Specialist will manage renewals and foster growth for medium-sized customer accounts. Key duties include escalating renewal issues, monitoring customer health through Gainsight, leading product enablement activities, and creating individual qualified leads. The role also involves collaborating with the product enablement lead to ensure customers receive maximum value from HCSS products.
The Technical Support Analyst provides exceptional customer service through various communication channels, acts as a liaison between customers and internal departments, learns HCSS products extensively, documents support interactions, and strives to exceed departmental expectations to ensure customer success.
