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Provides multi-channel technical support to HCSS customers, acts as a liaison with internal teams, learns HCSS products, documents customer interactions, and delivers high-quality service. The role requires customer service experience, strong problem-solving and communication skills, adaptability, organization, initiative, and the ability to explain technical solutions clearly. Spanish fluency is preferred.
Software
Own and evolve HCSS’s organic social media and influencer strategy across channels. Develop and publish content, manage communities, execute integrated campaigns, support thought leadership and employer branding, and collaborate across marketing and business teams. Monitor trends and emerging platforms, build influencer programs, analyze performance, and optimize social presence. The role supports national and global audiences, with occasional travel of up to 5% for conferences, customer visits, and company events.
Software
Lead DevOps and SRE initiatives focused on Azure SQL Elastic Pools, cloud infrastructure reliability, observability, automation, high availability, disaster recovery, and incident response. Manage scalable Azure or AWS environments, build infrastructure as code and CI/CD pipelines, optimize performance and costs, develop monitoring and remediation solutions, and mentor junior engineers while partnering across development, security, and database teams.
